Cleveland Fencing & Decks + Home Maintenance, LLC

ACS is awaiting to hear word back from the insurance carrier on the status of the current open claim for [redacted] Once ACS receives a accurate update we will inform [redacted] with the updateThe insurance carrier was contacted on 1/24/

Complaint: [redacted] I am rejecting this response because:I have submitted the estimate a week ago, and have not heard anything to dateI have tried calling and speaking with different people and I always get told a different answer or that someone will call me backIt has now been almost a month since the installation and this is still not resolvedI have a small child at home and having the tack strips exposed with no resolution has been a huge inconvenience Regards, [redacted]

The matter is being handled by ACS Claims ManagerThe customer can forward estimate that shows the cost of repairs to correct the damages and ACS will reviewUpon reviewing ACS will decide on how to move forward with compensation of repairs that will be agreeable and satisfied by both parties

I apologize for the delayed response on this Revdex.com complaint The original installation was done on 01/31/The customer call in on 03/13/to state that the boards were beginning to separateA service was scheduled and we did send a different installer than the original as requested by the customerThe area of the floor that was of concern to the customer was caused by a installation error on part of the original installerWe decided the best course of action was to replace the flooring and new flooring was orderedWhen the second installer was out to fix the original problem on 05/08/15, he noticed the rest of the floor was also beginning to have gapsNew product was ordered for the complete replacement and final installation was done on 06/01/I must admit most of the time between the service calls and reinstallation was because of the difficulty in acquiring the product needed for the replacementIn the end, after the replacement was done at no cost to the customer, the customer was compensated for any inconveniences he sufferedCheck # [redacted] for $was mailed on 06/05/

American Carpet South Inchas touched base with the customer in regards to their concerns regarding the orderWe have addressed and moved up the installation date for the customer to 11/3/ [redacted] spoke with the office manager and confirmed the appointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The tile work is still not correctAn ACS employee arrived this morning at 8:30am to fill in the gaps between the tile and the wonderboard with cement along edges of the front entrance area and kitchen entrance so that the tiles don't break when walking or placing something on them which was missed by previous employeeThe gentleman used a product other than cement which, after hours, is still very softThe attached photo shows the product cracking, as well as a hole which was made by my nail as I touched it lightlyThis job has now taken place days of different employees at my home which was supposed to be a 2-day job! All employees were given my cell phone number, address, etcI am absolutely disgusted with ACS Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The company canceled the installation set for 9/because they needed another part which also had to be orderedSince then I have been waiting for the part to come in and to reschedule installationI am not satisfied with the company, however there is a new person handling my complaint whom has been communicating each step of the wayThey also contacted the [redacted] ***, where the purchases were made, and put me in touch with the store manager for further follow upAs of now the job is not complete, but hopefully they should be scheduling the completion tomorrow Regards, [redacted]

Rich the General Manager of American Carpet South spoke to the customer and scheduled an appointment for 7/

Complaint: ***
I am rejecting this response because: The men who came to install the carpet had the measurements each time- which I believe according to *** *** was intiatlly done by the same company The pamphlet had the right measurements of the room, so I am unclear with why there wasn't enough carpet, not ONE, but TWO times
Regards,
*** ***

We have made contact with the store and a piece of a 12xhas been ordered with a expedited date of 12/As soon as the carpet is received ACS will reach out to the customer and schedule the installation as soon as possible

Senior installation manager spoke with the customer and we are arranging for a cleaning service and then *** *** to come out to clean once the new carpet is installed

The office management has reached out to the customer in regards to the complaint and left a voicemail for the customer to return the phone callTwo cases of materials was ordered through the *** *** for the customer repairsThe materials will arrive in the store on 11/As soon as *** ***
advises that the materials have arrived, ACS will reach out again to the customer to arrange the service appointment for the repairs on the flooring

Complaint: ***I am rejecting this response because: It does not undo the problems I have already had with them. They are not sending a supervisor to oversee the work and I cannot say with confidence it will be done correctly.Regards,*** ***

American Carpet South Inc and The *** *** Management agreed to compensate *** *** for the damages made to the furniture

Complaint: ***
I am rejecting this response because: The Company HAS AGREED to finish the job they WERE PAID to finish and the Company did not discuss how they should compensate
for their consistent mishapsThey did not contact me to reach settlement - rather a family member who has a language barrier - despite my making perfectly clear earlier (in beginning of JUNE) that it is I whom should be contacted for anything and everythingThe Company did call me throughout this process but decided to not do so after being reported to Revdex.com. Also, we were not contacted by Mr*** to schedule final work at 7/It was Joel ***Although I am satisfied with my floors now that they are completed, at this point it shouldn't be anything less than perfectWe are displeased how the Company does their business and demand compensation
Regards,
*** ***

As per project manager at ACS "I apologize for the delayed response on this matter. I received the inspection report of the mill from the store today Upon reviewing it, the vendor reported that the loose fibers in the carpet are and should go away with vacuumingAll other issues are
installation related and repairable.I personally reached out to *** *** and discussed with him what the report consisted of I offered to go back out and fix the steps and inspect the master bedroom issuesThe service repair is scheduled for May25th in which our field team will also be present.I will also be asking the store if representative from the store will meet us there to go overlook the repair and help determine a resolution to rectify any issues in master bedroom."Thank you

Order was original sold for new laminate to be installed over existing ceramic tiles but when installers arrived on the job site customer requested to have existing mud base tiles removed which incurred an additional $6000. After the rip up the subfloor wasn’t not flat enough for
laminate which incurred the additional $for labor and material to flatten out floors. The job took longer than norm because customer was only available on Saturday
ACS has exhausted every avenue to satisfy the customerWe have since compensated the customer in the amount of $1,for damage furniture, and due to a error in our accounting department a duplicate check in the amount of $1,was sent to the customerBoth checks were cashed however, the customer was contacted and a requested was made to have second check send back but we have yet to hear from *** *** on additional funds send outThe job took longer with plan because *** *** was only able on Saturdays to have the work done

We sincerely apologize for *** *** experience with our companyAs of September 22nd, all flooring materials and labor have been refunded in its entirety*** *** *** *** were also offered a totally free installation and materials for the inconveniences experienced and they
kindly declined. Again, we sincerely apologize, it is not our intention to not meet your expectations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me in leiu of getting a check for reimbursement.
Regards,
*** ***