Cleveland Property Management Group LLC

Cleveland Property Management Group FEBRUARY 4TH, We at Cleveland Property Management pride ourselves in the accuracy of our inspectionsWe have reviewed the file and will not be making changes at this timeThe first concern that we would like to address is regarding not providing the report in a timely mannerThis is not trueOur move out inspection occurred on 12/23/at 10:30AMThe report was finalized on 12/31/at which time it was provided to the tenant by email(See included.) We can confirm that this report was receivedThe finalized move out report was mail within the day window provided by the State of Ohio tenant landlord lawI have included a copy of ***'s move in inspection reportWe use this document, along with pictures taken before move in to create this reportAs you can see, the items that [redacted] is disputing are not listed on the report [redacted] signed this report as accurateOur pictures confirm thisWe are confident that [redacted] understood this move in inspection process, as they previously rented a unit under our management, and had been through this process once beforeWe are willing to review any pictures and/or documentation that [redacted] can provide and reconsider our evaluationHowever, [redacted] has not provided this to us at this timeWe will be reaching out to [redacted] in an attempt to resolve this amicablyBrandon M [redacted] OPERATIONS MANAGER EXT • [email protected] Alpha Drive, Cleveland, Ohio clevelandpropertymanagenient.corn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from CPMG on 02/05/expressing their willingness to negotiateOn the second call two days ago, I was promised to get a final answer today 02/11/So far, neither I nor my husband has heard from them in any form In their business response, they stated the finalized move out report was mailed within the day window, while we did not get any one until days after the lease was terminated (table in attachment) and our disagreements about the move-out report was totally ignoredPlease see Fig in attachment for proofWe have everything in dispute well recorded by photos and videosIn the attachment below, how their moreport and move-out report contradict each other is pointed out (Fig.2)The house was built in Figand in the attachment show its condition when we moved inIt was not well cleaned, with some damages even mentioned in the moreport that needed fixing but were never fixedWhile in their move-out report, they wanted to charge us money for those damages documented in their own moreportWe kept the house well maintainedEvery semi-annual house inspector said the house was nice and cleanFigin the attachment is photos we took when we moved out, showing the house was properly cleanedWe fulfilled our duty as tenants We have the right to have our security deposit back On the phone, Brandon politely apologized for not contacting us about our disagreements on the move-out reportHe gave me a follcall on 02/09/We brought back our faith in them for resolving this matter in a timely and professional mannerHowever, CPMG did not give us the final answer within the time frame they promisedWe are disappointed and feel disrespected through the whole process Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a call from CPMG on 02/05/2016 expressing their
willingness to negotiate. On the second call two days ago, I was promised to
get a final answer today 02/11/2016. So far, neither I nor my husband has heard
from them in any form.
In their business response, they stated the finalized move
out report was mailed within the 30 day window, while we did not get any one
until 31 days after the lease was terminated (table 1 in attachment) and our
disagreements about the move-out report was totally ignored. Please see Fig.1
in attachment for proof. We have everything in dispute well recorded by photos
and videos. In the attachment below, how their move-in report and move-out
report contradict each other is pointed out (Fig.2). The house was built in
1920. Fig. 3 and 4 in the attachment show its condition when we moved in. It was
not well cleaned, with some damages even mentioned in the move-in report that
needed fixing but were never fixed. While in their move-out report, they wanted
to charge us money for those damages documented in their own move-in report. We
kept the house well maintained. Every semi-annual house inspector said the
house was nice and clean. Fig. 5 in the attachment is photos we took when we
moved out, showing the house was properly cleaned. We fulfilled our duty as tenants.
We have the right to have our security deposit back.
On the phone, Brandon politely apologized for not contacting
us about our disagreements on the move-out report. He gave me a follow-up call
on 02/09/2016. We brought back our faith in them for resolving this matter in a
timely and professional manner. However, CPMG did not give us the final answer
within the time frame they promised. We are disappointed and feel disrespected
through the whole process. 
Regards,
[redacted]

Cleveland Property Management Group FEBRUARY 4TH, 2016 We at Cleveland Property Management pride ourselves in the accuracy of our inspections. We have reviewed the file and will not be making changes at this time. The first concern that we would like to address is regarding not providing...

the report in a timely manner. This is not true. Our move out inspection occurred on 12/23/15 at 10:30AM. The report was finalized on 12/31/15 at which time it was provided to the tenant by email. (See included.) We can confirm that this report was received. The finalized move out report was mail within the 30 day window provided by the State of Ohio tenant landlord law. I have included a copy of [redacted]'s move in inspection report. We use this document, along with pictures taken before move in to create this report. As you can see, the items that [redacted] is disputing are not listed on the report. [redacted] signed this report as accurate. Our pictures confirm this. We are confident that [redacted] understood this move in inspection process, as they previously rented a unit under our management, and had been through this process once before. We are willing to review any pictures and/or documentation that [redacted] can provide and reconsider our evaluation. However, [redacted] has not provided this to us at this time. We will be reaching out to [redacted] in an attempt to resolve this amicably. Brandon M[redacted] OPERATIONS MANAGER 440.460.0050 EXT 218 • [email protected] 360 Alpha Drive, Cleveland, Ohio 44143 440.461.0050 clevelandpropertymanagenient.corn