Clever Investor

Clever Investor offers a day money back guarantee on all their products and services We also go a step further and maintain a policy of granting refunds to unhappy customers or to customers that feel they will not find success from our programsThis definitely came as quite a surprise and once we were made aware of [redacted] ***'s concerns we refunded their charges immediately, even though we delivered on all of our promises We strongly feel this complaint is completely unfounded but would still like to remedy the situation and even offer them another opportunity with a free trial Our Director of Business Development tried to contact with [redacted] to resolve this situation and to receive feedback that will allow us to continue to improve on customer experience but was only able to speak with her husband, [redacted] After speaking with [redacted] ***, we learned that they have purchased products and / or services from a few other investment education organizations that did not produceBecause of this it was stated by [redacted] that [redacted] felt we were in the same category however, we were never given the opportunity to prove otherwise The customer first purchased the Fast Track program, which consists of the MSystem, Training Modules, Profit Center Trainings and our pre-written Forms and Contracts in March of and our last connection with the complainant was made in April of 2015, one year ago It is apparent that we delivered our full training materials and guided through setting up their new system within three months of their purchase date as promised We tried on several occasions to follow up with them and had not had any type of communication from them since 4/10/ We were unaware of any situation or that they were unhappy with our products or services in any way The customer did not respond to any of our attempts of contact

I have only been a student of Clever Investor for two months but I am extremely pleased with the program so far I have participated in other programs in the past and I was extremely disappointed in the follow up I am working closely with my coach and I have actually received phone calls from [redacted] himself to discuss my progress and help me with stumbling blocks They are coaching me through getting set up with an internet presence and the ability to generate leads The marketing education is great They really have it set up for you to succeed and they proceed at a pace that is geared to your expertise level They do take you out of your comfort zone, but that is how progress is made and why you will succeedI am very positive that this is a program that I can believe in and progress to the level of real estate investing that I am looking for

I'm a Clever Investor student and I must say that this program is genuine, real, and the support you receive is first class Everyone from [redacted] on down actually have your back and best interest in mind They go over and beyond to assist you in any and every way possible You are a part of a actual family who cares about one another and will give you the support needed to push forward I'm absolutely blessed to be a part of this awesome family If you've had bad experiences with so called 'mentors'/training programs' I suggest you put that behind you and join this elite team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't accept the response as there quite few statements not facts as written in the response by [redacted] *** and described by few of the employees of Clever Investor. The truth has to be told. [redacted] US Property Success LLC

In a nutshell, the client that filed the complaint is definitely a very unique situation She moved to Europe after purchasing our services and we still continued to help her for months despite the many challenges she posed As you can see in the detailed records below, we did everything we could to be of assistance, yet she claims we didn't help her.I personally spent many hours on the situation and reached out to her on multiple occasions but she refused to speak with me I expressed to her that I was open to resolving with a refund but she seemed more interested in dragging our name through the mud.As you may have noticed, we have worked very hard to protect our reputation Our high level of customer satisfaction has led to just complaints in over years of business with a very large number of customers It is very important to me that we do whatever we need to do in order to maintain our solid record.I would really look forward to the opportunity to speak with you so I might better understand our options You can reach me at [redacted] .Thanks so much for your help on this ***er I look forward to resolving the situation and establishing a solid relationship with the Revdex.com moving forward (we would like to be accredited as well).Look forward to speaking with you! [redacted] ***IDetailed Log of All Training and SupportFebruary 26th - Email with ***- Communication challenges, she called [redacted] from an internet shop but was unable to hear because of technical issuesFebruary 27th - Email with ***- Scheduled out all mentoring calls and provided call in info- [redacted] responded that she receivedFebruary 27th - Call with [redacted] - Technical difficulties so [redacted] actually called from his cell phone- Did not work so moved the call to ***- [redacted] reported some language barrier- Reviewed all business setup steps http://recording.freeconferencecalling.com/mp3/1147581/269916/IA1205_02272014080...⇄ 1st - Emails with ***- Emailed question about "marshalls", was mixing it up with the term "Modules"- [redacted] emailed back immediately and clarifiedMarch 3rd - Emails with [redacted] - She mentioned not being able to find recorded call and [redacted] reminded her where it was and encouraged her to watch the videos in the Fast Track system.- [redacted] sent email back to her immediately the same dayMarch 3rd - Emails with ***- Emailed [redacted] with questions regarding domains and company corporation- Got email reply back immediately with answersMarch 3rd - Emails with ***- Another email about domain names and [redacted] gave her praiseMarch 4th - Emails with ***- Emailed question about making a video for her website, [redacted] gave good advice and let her know that we made one for her if she prefers to just use thatMarch 5th - Emails with ***- Asked about getting a real estate license and [redacted] told her she didn't need one- Responded within hoursMarch 7th - Podio and MSet Up for her completely- Complete set up and integration, may have been done sooner, not sure datesMarch 8th - Coaches Console- Included all logins and details needed for the programMarch 10th - Emails with ***- Discussed phone services as [redacted] does not work in Europe- [redacted] recommended a few answering services- [redacted] responded quickly to all emailsMarch 11th - Emails with ***- She had technical issues with a webinar- [redacted] recommended a download and it worked just fineMarch 12th - Emails with ***- Asked question regarding mailing address for postcards and he replied with a solution- She also asked a question about [redacted] marketing as it requires a us cell phone [redacted] referred her to our [redacted] training.March 13th - Call with [redacted] - Had to call long distance- Connection was really bad, had to move to *** http://recording.freeconferencecalling.com/mp3/1147581/269916/IA1205_03132014081...⇄ 13th - Emails with ***- Had questions about lists from Listability- [redacted] missed her call, but replied back and asked her to clarify her emailMarch 15th - Mentoring Call with [redacted] - Went over podio and discussed marketing strategy in [redacted] March 17th - Emails with ***- Changed from Arizona to [redacted] domains- Read online complaints that godaddy was a bad company and was upset that godaddy would not refund her orderMarch 17th - Emails with ***- Emailed [redacted] her new domains- [redacted] set them up for herMarch 17th - Call with [redacted] - Asked additional info about her website, was told [redacted] already set it up and to contact him- She asked about hiring an attorney and [redacted] recommended the same one we useMarch 21st - Emails with [redacted] and ***- Asked [redacted] to send information to the direct mail printing company- [redacted] again advised her to not worry about making a videoMarch 24th - Emails with ***- [redacted] made a detailed list of all the trainings he recommended her watch- [redacted] told [redacted] "I really appreciate your support and advice"- [redacted] replied within hoursMarch 27th - Call with [redacted] - ***d http://matemorphosis.evsuite.com/hello1910-on-2014-03-27-at-1115/- [redacted] says she can have a hard time understanding people- Bought a list and planning to send poscardsMarch 27th - Purchased List from Listability- [redacted] bought list in [redacted] even though [redacted] advised her that was not where he recommended- To remedy the problem [redacted] contacted [redacted] his valued business contact in ***- He talked [redacted] into having one of his staff members help negotiate deals for [redacted] who is not comfortable on the phoneMarch 27th - Did Not Complete [redacted] Calls- [redacted] assigned [redacted] to call [redacted] ads to get practice and confidence and she did notMarch 27th - Emails with [redacted] - [redacted] emailed here flow charts to help with her phone callsMarch 27th - Emails with [redacted] - In regard to direct mail compaign with Impact MediaMarch 28th - Call with [redacted] - He provided [redacted] free advice to help and offered to assist with her phone callsMarch 28th - Emails with [redacted] - [redacted] thanked him for his support and helpMarch 29th - Emails with ***- Emailed questions about search engines and [redacted] ***- [redacted] replied back within hoursMarch 31st - [redacted] Made Phone Calls to Her Leads- He spoke to sellers for [redacted] since she has challenge speaking to homeownersApril 1st - Phone Calls with [redacted] - Again, [redacted] spent his time assisting her without compensation as she needed helpApril 1st - Emails with [redacted] - She emailed him and let him know she was feeling overwhelmed- [redacted] replied immediately and jumped on the phone with herApril 1st - Bonus Call with [redacted] - Gave her free mentoring with no chargeApril 1st - Emails with ***- Asked questions about Mand help with login- [redacted] responded promptly with assistance and exact details on how to achieve her goalApril 1st - Call with [redacted] - Discussed phone jacksApril 1st (and weeks following) - Worked on Deals- Thanks to relationships provided there were several deals being worked on for [redacted] Lead 1#: [redacted] Address: [redacted] **Summary Report is attached:Lead 2# [redacted] ***Summary Report is attached:https://podio.com/print/item/138766111Lead 3# [redacted] Hot Lead: [redacted] ***(in Which their was a Real Offer Sent ) sent by our contacts in [redacted] and [redacted] ( [redacted] ) Negotiator ( [redacted] ) was working out a deal on this property.See Summary Report: [redacted] April 7th - Email and Call with ***- She provided a new phone number as her old one was no longer working- She asked for additional help in understanding how to be prepared for buyers and sellers- [redacted] contacted her via phone to help her outApril 8th - Email to [redacted] - Was worried about monthly charges (even though we don't charge monthly fees)April 8th - Call with [redacted] - [redacted] called immediately and assured she would never be charged monthly fees as described when she purchasedApril 8th - Call with [redacted] - He walked her through how to use Podio, again, unpaidApril 9th - Emails with ***- [redacted] was told she can no longer send mail to the address she was using- [redacted] immediately recommended a solution at Earth Class MailApril 10th - Call with [redacted] - Sent postcards and got leads, only were contacted (given homework to call back all leads) [redacted] April 10th - Call with [redacted] - Discussed pending deals.- After speaking with [redacted] he explained that he and Clever Investor is fully committed to help her succeed and would continue to give her more calls free of charge.May 12th - Emailed [redacted] Printing- Said she wanted her money back from printer despite the campaign being successfulMay 23rd - Emailed Dissatisfaction to ***- mentioned "lack of commitment and training support for the program of Clever Investor by the mentor and VIP Concierge"- VIP Concierge replied to emails, but "never provided any other further training assistances on his own terms"- Had most of the same complaints that were in the [redacted] - She said the "commitment was zero"- "I have no interest to continue with Clever Investor in business training or any other way".- Threatened Revdex.com and ROR- "Steps have to be taken to prevent people from abroad further being misled with those unserious shady online business schemes as Clever Investor demonstrated."May 23rd - Calls from ***- [redacted] called several times to try to help and left voicemails- [redacted] never called backMay 23rd - Emails with ***- [redacted] called several times and got voicemail, followed up with an email- She said she refuses to talk on the phone any moreMay 23rd - Filed a [redacted] - SEE ABOVE FOR FULL DETAILSMay 24th - Email to ***- She didn't like that [redacted] didn't properly introduce himself- She was upset that an old email address was used- Called our business tactics "shady" and made threatIIWays We Have Gone "Above and Beyond"- It seems that we definitely made extra effort with our communications There were persistent technical problems with her living over seas and our staff adapted by downloading new software and working around her schedule as needed Additionally, it seems there was a bit of a language barrier, but every effort was made to help make things as clear as possible for her- In addition to the mentoring and training that was promised, both [redacted] and [redacted] did additional calls, often outside regular business hours, to help her out - We did everything we could to help ensure she had a successful direct mail marketing campaign We communicated directly with the owner of the direct mail company (Go Big) specifically about her account as there were several obstacles to overcome The campaign was a great success and your response rate was over times higher than the industry average.- Her mentor [redacted] introduced you to one of his valued business contacts, a successful investor in [redacted] named *** Providing key business relationships like this is not something we typically do, but [redacted] wanted to do whatever it took to help her succeed [redacted] offered her the services of one of his staff members Jo [redacted] to help negotiate her deals for you [redacted] called the leads that she generated from the marketing campaign without charging her anything.- [redacted] also introduced her to one of our successful students named [redacted] [redacted] spent over hours on the phone with her and he even helped her on your actual deals He sent me recorded phone calls that he had with her motivated seller leads on her behalf This is obviously way outside standard services.- Despite efforts the amount of effort (or lack thereof) she put in there were still had several opportunities that almost turned into deals Much of this activity was actually done for her by our staff and by their contacts Considering that she admittedly had very little time to put into your real estate business, this progress in a few short months is significant.- I just learned that we actually incurred long distance fees for some of our calls I don't mind because the expense as we have a "whatever it takes" attitude when it comes to helping our clients, but I am surprised she would expect a full refund after the large amount of time, resources and expenses we have put into this relationship

I joined the Clever Investor Mentoring Program a year agoI usually wait a while before I review anything (positive or negative) in order to be more objectiveI have nothing but good things to say about *** and his teamI quadrupled the money I invested in his program on my first month! May be my experience is not typical, or may be it isAll I can tell you is I did everything exactly like they teach you and tell you to do and I got great results! If you get to work, do what they tell you, keep a positive attitude, ask questions (that's what they are there for), invest a little money and a little of your time, and it will work! The money is not going to magically appear in your bank account just because you bought the program the same way the pounds don't start melting off just because you paid for a personal trainer at the gymYou actually have to go to the gym and do the work! So yes, there is some work that you need to doBut the cool part is that the mentoring program adapts to your level of knowledge and you never feel alone or confusedIf you know nothing about real estate investing or if you already know some but need more guidance, they adapt to youMy coach was always a phone call away whenever I got stuckIt's been a year and the program keeps on givingThere has been additional free seminars as well as in-person group trainings for his students to refresh information or learn new things as the market keeps changing so does *** and they make sure you are always in the know and the cutting edge of the real estate market

We apologize that this was not taken care of soonerI have gone ahead and issued the refund to *** *** personally
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10/22/Refund
Refund Applied
-$Payment refunded through gateway

IDetailed Log of All Training and SupportFebruary 26th - Email with ***- Communication challenges, she called *** from an internet shop but was unable to hear because of technical issuesFebruary 27th - Email with ***- Scheduled out all mentoring calls and provided call
in info- *** responded that she receivedFebruary 27th - Call with ***- Technical difficulties so *** actually called from his cell phone- Did not work so moved the call to ***- *** reported some language barrier- Reviewed all business setup steps ***March 1st - Emails with ***- Emailed question about "marshalls", was mixing it up with the term "Modules"- *** emailed back immediately and clarifiedMarch 3rd - Emails with ***- She mentioned not being able to find recorded call and *** reminded her where it was and encouraged her to watch the videos in the Fast Track system.- *** sent email back to her immediately the same dayMarch 3rd - Emails with ***- Emailed *** with questions regarding domains and company corporation- Got email reply back immediately with answersMarch 3rd - Emails with ***- Another email about domain names and *** gave her praiseMarch 4th - Emails with ***- Emailed question about making a video for her website, *** gave good advice and let her know that we made one for her if she prefers to just use thatMarch 5th - Emails with ***- Asked about getting a real estate license and *** told her she didn't need one- Responded within hoursMarch 7th - Podio and MSet Up for her completely- Complete set up and integration, may have been done sooner, not sure datesMarch 8th - Coaches Console- Included all logins and details needed for the programMarch 10th - Emails with ***- Discussed phone services as *** *** does not work in Europe- *** recommended a few answering services- *** responded quickly to all emailsMarch 11th - Emails with ***- She had technical issues with a webinar- *** recommended a download and it worked just fineMarch 12th - Emails with ***- Asked question regarding mailing address for postcards and he replied with a solution- She also asked a question about *** marketing as it requires a us cell phone *** referred her to our *** training.March 13th - Call with ***- Had to call long distance- Connection was really bad, had to move to *** ***March 13th - Emails with ***- Had questions about lists from Listability- *** missed her call, but replied back and asked her to clarify her emailMarch 15th - Mentoring Call with ***- Went over podio and discussed marketing strategy in ***March 17th - Emails with ***- Changed from Arizona to *** domains- Read online complaints that godaddy was a bad company and was upset that godaddy would not refund her orderMarch 17th - Emails with ***- Emailed *** her new domains- *** set them up for herMarch 17th - Call with ***- Asked additional info about her website, was told *** already set it up and to contact him- She asked about hiring an attorney and *** recommended the same one we useMarch 21st - Emails with *** and ***- Asked *** to send information to the direct mail printing company- *** again advised her to not worry about making a videoMarch 24th - Emails with ***- *** made a detailed list of all the trainings he recommended her watch- *** told *** "I really appreciate your support and advice"- *** replied within hoursMarch 27th - Call with ***- *** ***- *** says she can have a hard time understanding people- Bought a list and planning to send poscardsMarch 27th - Purchased List from Listability- *** bought list in *** even though *** advised her that was not where he recommended- To remedy the problem *** contacted *** his valued business contact in ***- He talked *** into having one of his staff members help negotiate deals for *** who is not comfortable on the phoneMarch 27th - Did Not Complete *** Calls- *** assigned *** to call *** ads to get practice and confidence and she did notMarch 27th - Emails with ***- *** emailed here flow charts to help with her phone callsMarch 27th - Emails with ***- In regard to direct mail compaign with Impact MediaMarch 28th - Call with ***- He provided *** free advice to help and offered to assist with her phone callsMarch 28th - Emails with ***- *** thanked him for his support and helpMarch 29th - Emails with ***- Emailed questions about search engines and *** ***- *** replied back within hoursMarch 31st - *** Made Phone Calls to Her Leads- He spoke to sellers for *** since she has challenge speaking to homeownersApril 1st - Phone Calls with ***- Again, *** spent his time assisting her without compensation as she needed helpApril 1st - Emails with ***- She emailed him and let him know she was feeling overwhelmed- *** replied immediately and jumped on the phone with herApril 1st - Bonus Call with ***- Gave her free mentoring with no chargeApril 1st - Emails with ***- Asked questions about Mand help with login- *** responded promptly with assistance and exact details on how to achieve her goalApril 1st - Call with ***- Discussed phone jacksApril 1st (and weeks following) - Worked on Deals- Thanks to relationships provided there were several deals being worked on for ***Lead 1#: ***Address: *** * *** *** *** *** **Summary Report is attached:Lead 2# *** *** *** * *** *** ** ***Summary Report is attached:***Lead 3# *** *** *** *** *** *** ** ***Hot Lead: *** *** *** *** **:(in Which their was a Real Offer Sent ) sent by our contacts in *** and *** (***) Negotiator (***) was working out a deal on this property.See Summary Report:***April 7th - Email and Call with ***- She provided a new phone number as her old one was no longer working- She asked for additional help in understanding how to be prepared for buyers and sellers- *** contacted her via phone to help her outApril 8th - Email to ***- Was worried about monthly charges (even though we don't charge monthly fees)April 8th - Call with ***- *** called immediately and assured she would never be charged monthly fees as described when she purchasedApril 8th - Call with ***- He walked her through how to use Podio, again, unpaidApril 9th - Emails with ***- *** was told she can no longer send mail to the address she was using- *** immediately recommended a solution at Earth Class MailApril 10th - Call with ***- Sent postcards and got leads, only were contacted (given homework to call back all leads) ***April 10th - Call with ***- Discussed pending deals.- After speaking with *** he explained that he and Clever Investor is fully committed to help her succeed and would continue to give her more calls free of charge.May 12th - Emailed *** Printing- Said she wanted her money back from printer despite the campaign being successfulMay 23rd - Emailed Dissatisfaction to ***- mentioned "lack of commitment and training support for the program of Clever Investor by the mentor and VIP Concierge"- VIP Concierge replied to emails, but "never provided any other further training assistances on his own terms"- Had most of the same complaints that were in the *** ***- She said the "commitment was zero"- "I have no interest to continue with Clever Investor in business training or any other way".- Threatened Revdex.com and ROR- "Steps have to be taken to prevent people from abroad further being misled with those unserious shady online business schemes as Clever Investor demonstrated."May 23rd - Calls from ***- *** called several times to try to help and left voicemails- *** never called backMay 23rd - Emails with ***- *** called several times and got voicemail, followed up with an email- She said she refuses to talk on the phone any moreMay 23rd - Filed a *** *** ***- SEE ABOVE FOR FULL DETAILSMay 24th - Email to ***- She didn't like that *** didn't properly introduce himself- She was upset that an old email address was used- Called our business tactics "shady" and made threatIIWays We Have Gone "Above and Beyond"- It seems that we definitely made extra effort with our communications There were persistent technical problems with her living over seas and our staff adapted by downloading new software and working around her schedule as needed Additionally, it seems there was a bit of a language barrier, but every effort was made to help make things as clear as possible for her. - In addition to the mentoring and training that was promised, both *** and *** did additional calls, often outside regular business hours, to help her out - We did everything we could to help ensure she had a successful direct mail marketing campaign We communicated directly with the owner of the direct mail company (Go Big) specifically about her account as there were several obstacles to overcome The campaign was a great success and your response rate was over times higher than the industry average.- Her mentor *** introduced you to one of his valued business contacts, a successful investor in *** named *** Providing key business relationships like this is not something we typically do, but *** wanted to do whatever it took to help her succeed *** offered her the services of one of his staff members Jo*** to help negotiate her deals for you Jo*** called the leads that she generated from the marketing campaign without charging her anything.- *** also introduced her to one of our successful students named *** *** spent over hours on the phone with her and he even helped her on your actual deals He sent me recorded phone calls that he had with her motivated seller leads on her behalf This is obviously way outside standard services.- Despite efforts the amount of effort (or lack thereof) she put in there were still had several opportunities that almost turned into deals Much of this activity was actually done for her by our staff and by their contacts Considering that she admittedly had very little time to put into your real estate business, this progress in a few short months is significant.- I just learned that we actually incurred long distance fees for some of our calls I don't mind because the expense as we have a "whatever it takes" attitude when it comes to helping our clients, but I am surprised she would expect a full refund after the large amount of time, resources and expenses we have put into this relationship

I have worked with the Clever Investor team for approximately 2 years. My experience has always been a positive one. The men and women on the team are friendly and knowledgeable in the field of real estate, networking, marketing, and they genuinely care about helping their students succeed. I can usually find someone available to answer my questions, give advise or share personal experience. The C.I. team is always looking at the latest in marketing ideas and the coaching students are the first to benefit from the new systems. I have found the educational programs easy to follow with clear step by step courses of action. I would, and have, recommended C.I. to friends and associates interested in becoming an investor.
Regards,
[redacted]- Texas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Clever Investor has spoken with me at length and they have committed to restarting me with their program from the beginning, doubling the number of sessions, with additional assistance to help me work through the areas that I was having difficulty with. I realize now that some of the items that I wrote to the Revdex.com about were just miscommunications between me and Clever Investor and could have been worked out independent of the Revdex.com. I now understand that the M5 system will not just self generate leads, and CleverInvestor has committed that they will direct me in how to get it to be the tool I need.  They did tell me on their original call that I would need marketing funds. Also, now that I have communicated to them that the different marketing needs that I have as a licensed realtor, CleverInvestor has also committed to helping me adjust the marketing to reflect those needs.Since Clever Investor has committed to making things right and to going above and beyond the original agreement I had with them, along with the misunderstanding on my part,  it would be in everyone's best interest to remove my complaint from your records and I urge you to do so.
Regards,
[redacted]

I have only been a student of Clever Investor for two months but I am extremely pleased with the program so far. I have participated in other programs in the past and I was extremely disappointed in the follow up. I am working closely with my coach and I have actually received phone calls from [redacted] himself to discuss my progress and help me with stumbling blocks. They are coaching me through getting set up with an internet presence and the ability to generate leads. The marketing education is great. They really have it set up for you to succeed and they proceed at a pace that is geared to your expertise level. They do take you out of your comfort zone, but that is how progress is made and why you will succeed.
I am very positive that this is a program that I can believe in and progress to the level of real estate investing that I am looking for.

Clever Investor has been the biggest boon to my real estate investing business ! Cody and his team of mentors provide the best customer service in the industry.
Previously I spent a great deal of money with another investment company and did not receive any decent training or coaching. It wasn't until I found Clever that I was able to put training into action and feel that I could call anyone on the team at any time to receive support. And the information on their website gives you step by step training in every facet of investing. I have never felt so supported by a company and its members. Thanks Clever for making investing in real estate fun, interesting and valuable!

I have been a student of Clever Investor since early 2015 and I can genuinely say that it has changed my life. We have more than doubled our income in the first year and I quit my job. I have gone on to become a student in the Masters Program which has been an incredible experience. The knowledge and training that we have received has been top notch, not to mention the great connections and Mentors. The Clever Community is truly like a family, everyone is willing to help each other so that we all have breakthroughs. I am so lucky to be a part of this group and I can't wait to see what the future holds. To anyone that may be on the fence like I was initially I would say jump right in with everything you have , you won't regret it.

The customer purchased our ** product on 5/11/2017 which is offered with a 30 day money back guarantee which allows them to contact us before 6/11/2017 to cancel to avoid monthly costs. The customer contacted us on 6/14/2017 in which the monthly fee had already been applied. The customer...

informed us that they had already contacted us prior to the monthly billing date to cancel however, after further investigation we did not receive an emails or phone calls regarding this.We have gone ahead and issued the refund however we do make it clear in our terms and conditions that we must be contacted prior to the monthly billing date not after to avoid charges.

I'm a Clever Investor student and I must say that this program is genuine, real, and the support you receive is first class. Everyone from [redacted] on down actually have your back and best interest in mind. They go over and beyond to assist you in any and every way possible. You are a part of a actual family who cares about one another and will give you the support needed to push forward. I'm absolutely blessed to be a part of this awesome family. If you've had bad experiences with so called 'mentors'/training programs' I suggest you put that behind you and join this elite team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 Clever Investor has spoken with me at length and they have committed to restarting me with their program from the beginning, doubling the number of sessions, with additional assistance to help me work through the areas that I was having difficulty with. I realize now that some of the items that I wrote to the Revdex.com about were just miscommunications between me and Clever Investor and could have been worked out independent of the Revdex.com. I now understand that the M5 system will not just self generate leads, and CleverInvestor has committed that they will direct me in how to get it to be the tool I need.  They did tell me on their original call that I would need marketing funds. Also, now that I have communicated to them that the different marketing needs that I have as a licensed realtor, CleverInvestor has also committed to helping me adjust the marketing to reflect those needs.Since Clever Investor has committed to making things right and to going above and beyond the original agreement I had with them, along with the misunderstanding on my part,  it would be in everyone's best interest to remove my complaint from your records and I urge you to do so.
Regards,
[redacted]

Clever Investor offers a 30 day money back guarantee on all their products and services.  We also go a step further and maintain a policy of granting refunds to unhappy customers or to customers that feel they will not find success from our programs. This definitely came as quite a surprise and...

once we were made aware of [redacted]'s concerns we refunded their charges immediately, even though we delivered on all of our promises.  We strongly feel this complaint is completely unfounded but would still like to remedy the situation and even offer them another opportunity with a free trial.  Our Director of Business Development tried to contact with [redacted] to resolve this situation and to receive feedback that will allow us to continue to improve on customer experience but was only able to speak with her husband, [redacted].  After speaking with [redacted], we learned that they have purchased products and / or services from a few other investment education organizations that did not produce. Because of this it was stated by [redacted] that [redacted] felt we were in the same category however, we were never given the opportunity to prove otherwise.  The customer  first purchased the Fast Track program, which consists of the M5 System, 6 Training Modules, 4 Profit Center Trainings and our pre-written Forms and Contracts in March of 2015 and our last connection with the complainant was made in April of 2015, one year ago.   It is apparent that we delivered our full training materials and guided through setting up their new system within three months of their purchase date as promised.  We tried on several occasions to follow up with them and had not had any type of communication from them since 4/10/15.  We were unaware of any situation or that they were unhappy with our products or services in any way.  The customer did not respond to any of our attempts of contact.

border-left-color: rgb(204, 204, 204);">Hello!  We have been in regular communication with [redacted] regarding this issue and he has indicated that he is very satisfied with the resolution.  I was told he was going to be in communication with you in an attempt to withdraw the complaint and I will confirm he has indeed done this.  Thanks for the reminder, we definitely take customer satisfaction very serious!

Clever Investor offers a 30 day money back guarantee on all their products and services.  We also go a step further and maintain a policy of granting refunds to unhappy...

customers or to customers that feel they will not find success from our programs. This definitely came as quite a surprise and once we were made aware of [redacted]'s concerns we refunded their charges immediately, even though we delivered on all of our promises.  
We strongly feel this complaint is completely unfounded but would still like to remedy the situation and even offer them another opportunity with a free trial.  
Our Director of Business Development tried to contact with [redacted] to resolve this situation and to receive feedback that will allow us to continue to improve on customer experience but was only able to speak with her husband, [redacted].  After speaking with [redacted], we learned that they have purchased products and / or services from a few other investment education organizations that did not produce. Because of this it was stated by [redacted] that [redacted] felt we were in the same category however, we were never given the opportunity to prove otherwise.  
The customer  first purchased the Fast Track program, which consists of the M5 System, 6 Training Modules, 4 Profit Center Trainings and our pre-written Forms and Contracts in March of 2015 and our last connection with the complainant was made in April of 2015, one year ago.  
 
It is apparent that we delivered our full training materials and guided through setting up their new system within three months of their purchase date as promised.  We tried on several occasions to follow up with them and had not had any type of communication from them since 4/10/15.  We were unaware of any situation or that they were unhappy with our products or services in any way.  The customer did not respond to any of our attempts of contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't accept the response as there quite few statements not facts as written in the response by [redacted] and described by few of the employees of Clever Investor. The truth has to be told.
[redacted]
US Property Success LLC