I ordered glasses from this website on & have not received themTried calling the company but the number is disconnectedI have tried reaching them via email as well as instant message but no one respondsI just want my money refunded to my card at this point
I ordered and paid $for a pair of glasses on Sept *, They arrived on Sept [redacted] but the prescription was incorrect I made numerous attempts to contact the company by phone, email and on-line chat the next few daysFinally someone responded to online chat on Sept ** (Steve) and I was instructed to return my glasses and the order would be corrected I sent the glasses back on along with a copy of my prescription, and all ways to contact me One month later, on October **, after email and phone calls (no one ever picks up the phone or responds to emails) and another message to online chat which no one responded to, I sent a letter to the company explaining all of this again, included all ways to contact me again along with a copy of the PO tracking receipt showing the glasses were delivered to them on Sept ** and asking them to please find out what the hold up was Over weeks after sending the letter, I have still not received my glasses or heard a th
I purchased glasses on the website that boasts "Orders Ready and Shipped Same Day" to get glasses quickly I read on the site that photochromic glasses can delay the order No problem since I ordered over a week before I was leaving the state After several days, no communication, and waiting...I reached out to them The representative let me know that photochromic can take a bit longer and then began to belittle me, explaining she was sorry I wasn't able to read the shipping information because I probably stopped at the first line I didn't Their policy showed that it could take an extra 1-days Still, within my time I waited over a week and left to go to my trip The person house-sitting for me checked my mail for the whole week we were gone and nothing came I told them I didn't get my order and they said it was delivered even though the tracking they gave me showed it was still in pre-shipment I reached out to let them know that I wanted my money back since I got no
I purchased pairs of glasses several months agoI sent both pairs back in the same
Box because the prescription was wrong in eyeI sent them back thinking I would receive a credit to re-purchase the glasses again, but have received no contact from them since the initial purchase.I have attempted to contact this company times now with no response about how to redeem the credit: phone call with no answer, emails, and attempt to chat via their websiteAt this point, I want a refund
I ordered and paid $for a pair of glasses on Sept *, They arrived on Sept ** but the prescription was incorrect
I made numerous attempts to contact the company by phone, email and on-line chat the next few daysFinally someone responded to online chat on Sept ** (Steve) and I was instructed to return my glasses and the order would be corrected
I sent the glasses back on 9/**/along with a copy of my prescription, and all ways to contact me
One month later, on October **, after email and phone calls (no one ever picks up the phone or responds to emails) and another message to online chat which no one responded to, I sent a letter to the company explaining all of this again, included all ways to contact me again along with a copy of the PO tracking receipt showing the glasses were delivered to them on Sept ** and asking them to please find out what the hold up was Over weeks after sending the letter, I have still not received my glasses or heard a th
My dog ate my glasses I needed fast service so I ordered two perscriptions from these guys One was perscription sunglasses I also requested over night shipping I ordered them on the *** Received notice on the *** that they had shipped Because of the holiday I received a box with the sunglasses on the *** According to what I see in my account both glasses were sent I have called them every day, multiple times and sent emails but they do not respond
Order took several weeks longer than promised The glasses shipped were single focal while I paid for Bi-focal All calls to the phone listed on the site said 'Mailbox full' None of the emails were answered Called the phone number listed in my credit card site and was able to reach an answering machine, but never responded I shipped the glasses back at my expense and after two weeks have had no response from them Will be filing a complaint thru my credit card company if no action by another weeks Stay away from this rip-off company
Their phone line does not workThey never reply to emailsIt takes over an hour for them to reply on live chat, if they ever doI have the transcript of the live chatThey are very unprofessionalI want to return my glasses for a refund and they actively ignored my chatAn hour and a half into the chat where they NEVER REPLIED, they changed their status from online to away, which is ridiculously unacceptable and unprofessionalThey have stolen $from me and will not refund it
No communication, ordered best lens, received glasses twice as thick, and twice as heavy as my old pair No call back on voice mail, no response on Email Would recommend staying away from this company
I ordered a pair of emergency glasses for my daughter on 11/**/I choose this company due to their promise of same day or next day deliveryI have yet to see that the glasses are being delivered, and postage has been ordered through usps but no other updates have been notedI have tried calling their number listed: not an active phone line, and their online chat is a jokeI am very upset with this service and expect my daughter's glasses in the next couple of days or a full refund
We ordered two pairs of glasses for my husbandOne came in perfectly, the second is not even close to the same pair of glasses we orderedNow we can't get anyone to respond to an email; the telephone number is out of order and no one answers the chat feature on their website
I ordered eyeglasses online and mad a mistake in the lens prescriptionI tried phone, email and web chat and either the voice mail is full, no reply or one comes back to the IM chat with reorder, exchange or return information
I am happy with my orderI put in the wrong address and it was easily corrected by customer serviceAlthough there are not many representatives, I was taken care ofstars if their motto wasn't a lieYou should get it within a weekGreat glasses I bought and just put in an order for another Great glasses and upgraded lenses that are inexpensiveComes w hard case and spray Great buy!
I ordered a pair of glasses on November **, They were supposed to be made and shipped the same dayI have sent many emails, messages, and when I call the number is not in service
This site claims to process and ship orders out within a day
There was an error with the prescription for one of the pairs of glasses I ordered
I attempted to contact the business via email three times and have received no responseI've also attempted calling the phone number listed over a dozen timesNo one answers the phone and the voicemail box is full so it is impossible to leave a message
I initially found the site through a reputable web source so there weren't any red flagsAfter not being able to reach anyone or receive a response from them, I googled the site further and found several negative complaints on a few different consumer sites where people offered experiences of having their credit cards charged and then receiving no delivery of their expected orders
We placed our initial order on Sunday eveningIt is now Thursday evening and the order page still has this as our order status: Your payment was approved! Our staff will begin processing your orde
After placing an order with this company, they sent me frames I had not selected, as well as tinted them darker then the what I had requested as wellUpon chatting with a sales rep, he explained that what I had ordered wasn't available at the time, so they choose another frame for me to honor their timely delivery guaranteeI was told to keep the ones shipped to me as a gift and that they would notify my within the week if the ones I had ordered became availableThat was two weeks agoLong story short, I have emailed them several times to find out anything, and I have yet to here back from themI told them in one email I wished they had contacted me about the frames unavailability first, and that I was willing to wait, whether it is a week, two weeks, etcto receive what I purchased with the tinting I needNow I have glasses I cannot use and a company that will not respondI had originally told other friends and coworkers about this company, since they were recommended to me by
I ordered glasses online from this websiteIt was a re-order for glasses I had purchased earlier in the year that I brokeThey took my credit card information and then sent email confirming that payment was successful and they would be preparing to shipThey are suppose to ship the samedayI have been checking status since I have not received a tracking number and the status stays the sameI have called and when it tells you to leave a message and the mailbox is fullI have emailed and tried to contact them by website chat option and no one ever respondsI want a refund of my money and I think this company must be in serious financial trouble as I read reviews and apparently this has been happening a lot frequentlyI didn't hesitate to order from them as my last purchase from them was perfect
Disconnected number, doesn't reply to email, doesn't reply to chat messages, takes money and never ships based on the prominently displayed promise of same day processing and shippingTotal scam, will be charging back
I purchased two pairs of prescription glasses from this compayI received them days laterOne pair of glasses had the incorrect prescription and the other did not look as adversitiedI sent them back via usps the next dayThe glasses were delivered back to express glasses four days laterI am well within the day guarantee the company advertises for a full credit exchangeI have attempted to contact the company via phoneThe number provided is out of orderI have attempted to use their online chat service seven timesThere is no replyI have sent five emails regarding the issue, there is no response
DO NOT use this company My daughter was in need of a pair of glasses overnight, which this company claims they provideShe had no special eye prescription that would delay the order We ordered them on 12/21/and did not receive them until 12/28/ Then, when we did receive them, they sent the wrong frames that we ordered There is no contact phone to call this company and the phone number listed has a disconnected line (how convenient) The only way to contact them is to fill out a "contact form" and just sit and wait to see if they even reply I received a confirmation email statingHi,
We look forward to providing you with excellent service!
Please allow up to hours to receive an email responseThank you and have a great day!
Regards,
Express-Glasses online
I am sure they will not be contacting me (if they even do) for a week or so Who knows how I will get the correct frames or if I ever will but we have since had to go to another company for glasses for my daughter to get them faster This company does not update you on any part of where they are at with making the glasses and you only get a response once it has been shipped with a tracking number Cannot believe the lack of customer service and especially when it comes to a sensitive product such as eye wear People need their glasses (kind of important) and this company DOES NOT follow through with what they claimThe most upsetting part of all of this is that my daughter needed glasses and EXPRESS GLASSES failed us in many ways
I ordered glasses from this website on & have not received themTried calling the company but the number is disconnectedI have tried reaching them via email as well as instant message but no one respondsI just want my money refunded to my card at this point
I ordered and paid $for a pair of glasses on Sept *, They arrived on Sept [redacted] but the prescription was incorrect I made numerous attempts to contact the company by phone, email and on-line chat the next few daysFinally someone responded to online chat on Sept ** (Steve) and I was instructed to return my glasses and the order would be corrected I sent the glasses back on along with a copy of my prescription, and all ways to contact me One month later, on October **, after email and phone calls (no one ever picks up the phone or responds to emails) and another message to online chat which no one responded to, I sent a letter to the company explaining all of this again, included all ways to contact me again along with a copy of the PO tracking receipt showing the glasses were delivered to them on Sept ** and asking them to please find out what the hold up was Over weeks after sending the letter, I have still not received my glasses or heard a th
I purchased glasses on the website that boasts "Orders Ready and Shipped Same Day" to get glasses quickly I read on the site that photochromic glasses can delay the order No problem since I ordered over a week before I was leaving the state After several days, no communication, and waiting...I reached out to them The representative let me know that photochromic can take a bit longer and then began to belittle me, explaining she was sorry I wasn't able to read the shipping information because I probably stopped at the first line I didn't Their policy showed that it could take an extra 1-days Still, within my time I waited over a week and left to go to my trip The person house-sitting for me checked my mail for the whole week we were gone and nothing came I told them I didn't get my order and they said it was delivered even though the tracking they gave me showed it was still in pre-shipment I reached out to let them know that I wanted my money back since I got no
I purchased pairs of glasses several months agoI sent both pairs back in the same
Box because the prescription was wrong in eyeI sent them back thinking I would receive a credit to re-purchase the glasses again, but have received no contact from them since the initial purchase.I have attempted to contact this company times now with no response about how to redeem the credit: phone call with no answer, emails, and attempt to chat via their websiteAt this point, I want a refund
I ordered and paid $for a pair of glasses on Sept *, They arrived on Sept ** but the prescription was incorrect
I made numerous attempts to contact the company by phone, email and on-line chat the next few daysFinally someone responded to online chat on Sept ** (Steve) and I was instructed to return my glasses and the order would be corrected
I sent the glasses back on 9/**/along with a copy of my prescription, and all ways to contact me
One month later, on October **, after email and phone calls (no one ever picks up the phone or responds to emails) and another message to online chat which no one responded to, I sent a letter to the company explaining all of this again, included all ways to contact me again along with a copy of the PO tracking receipt showing the glasses were delivered to them on Sept ** and asking them to please find out what the hold up was Over weeks after sending the letter, I have still not received my glasses or heard a th
My dog ate my glasses I needed fast service so I ordered two perscriptions from these guys One was perscription sunglasses I also requested over night shipping I ordered them on the *** Received notice on the *** that they had shipped Because of the holiday I received a box with the sunglasses on the *** According to what I see in my account both glasses were sent I have called them every day, multiple times and sent emails but they do not respond
Order took several weeks longer than promised The glasses shipped were single focal while I paid for Bi-focal All calls to the phone listed on the site said 'Mailbox full' None of the emails were answered Called the phone number listed in my credit card site and was able to reach an answering machine, but never responded I shipped the glasses back at my expense and after two weeks have had no response from them Will be filing a complaint thru my credit card company if no action by another weeks Stay away from this rip-off company
Their phone line does not workThey never reply to emailsIt takes over an hour for them to reply on live chat, if they ever doI have the transcript of the live chatThey are very unprofessionalI want to return my glasses for a refund and they actively ignored my chatAn hour and a half into the chat where they NEVER REPLIED, they changed their status from online to away, which is ridiculously unacceptable and unprofessionalThey have stolen $from me and will not refund it
No communication, ordered best lens, received glasses twice as thick, and twice as heavy as my old pair No call back on voice mail, no response on Email Would recommend staying away from this company
I ordered a pair of emergency glasses for my daughter on 11/**/I choose this company due to their promise of same day or next day deliveryI have yet to see that the glasses are being delivered, and postage has been ordered through usps but no other updates have been notedI have tried calling their number listed: not an active phone line, and their online chat is a jokeI am very upset with this service and expect my daughter's glasses in the next couple of days or a full refund
We ordered two pairs of glasses for my husbandOne came in perfectly, the second is not even close to the same pair of glasses we orderedNow we can't get anyone to respond to an email; the telephone number is out of order and no one answers the chat feature on their website
I ordered eyeglasses online and mad a mistake in the lens prescriptionI tried phone, email and web chat and either the voice mail is full, no reply or one comes back to the IM chat with reorder, exchange or return information
I am happy with my orderI put in the wrong address and it was easily corrected by customer serviceAlthough there are not many representatives, I was taken care ofstars if their motto wasn't a lieYou should get it within a weekGreat glasses I bought and just put in an order for another Great glasses and upgraded lenses that are inexpensiveComes w hard case and spray Great buy!
I ordered a pair of glasses on November **, They were supposed to be made and shipped the same dayI have sent many emails, messages, and when I call the number is not in service
This site claims to process and ship orders out within a day
There was an error with the prescription for one of the pairs of glasses I ordered
I attempted to contact the business via email three times and have received no responseI've also attempted calling the phone number listed over a dozen timesNo one answers the phone and the voicemail box is full so it is impossible to leave a message
I initially found the site through a reputable web source so there weren't any red flagsAfter not being able to reach anyone or receive a response from them, I googled the site further and found several negative complaints on a few different consumer sites where people offered experiences of having their credit cards charged and then receiving no delivery of their expected orders
We placed our initial order on Sunday eveningIt is now Thursday evening and the order page still has this as our order status: Your payment was approved! Our staff will begin processing your orde
After placing an order with this company, they sent me frames I had not selected, as well as tinted them darker then the what I had requested as wellUpon chatting with a sales rep, he explained that what I had ordered wasn't available at the time, so they choose another frame for me to honor their timely delivery guaranteeI was told to keep the ones shipped to me as a gift and that they would notify my within the week if the ones I had ordered became availableThat was two weeks agoLong story short, I have emailed them several times to find out anything, and I have yet to here back from themI told them in one email I wished they had contacted me about the frames unavailability first, and that I was willing to wait, whether it is a week, two weeks, etcto receive what I purchased with the tinting I needNow I have glasses I cannot use and a company that will not respondI had originally told other friends and coworkers about this company, since they were recommended to me by
I ordered glasses online from this websiteIt was a re-order for glasses I had purchased earlier in the year that I brokeThey took my credit card information and then sent email confirming that payment was successful and they would be preparing to shipThey are suppose to ship the samedayI have been checking status since I have not received a tracking number and the status stays the sameI have called and when it tells you to leave a message and the mailbox is fullI have emailed and tried to contact them by website chat option and no one ever respondsI want a refund of my money and I think this company must be in serious financial trouble as I read reviews and apparently this has been happening a lot frequentlyI didn't hesitate to order from them as my last purchase from them was perfect
Disconnected number, doesn't reply to email, doesn't reply to chat messages, takes money and never ships based on the prominently displayed promise of same day processing and shippingTotal scam, will be charging back
I purchased two pairs of prescription glasses from this compayI received them days laterOne pair of glasses had the incorrect prescription and the other did not look as adversitiedI sent them back via usps the next dayThe glasses were delivered back to express glasses four days laterI am well within the day guarantee the company advertises for a full credit exchangeI have attempted to contact the company via phoneThe number provided is out of orderI have attempted to use their online chat service seven timesThere is no replyI have sent five emails regarding the issue, there is no response
DO NOT use this company My daughter was in need of a pair of glasses overnight, which this company claims they provideShe had no special eye prescription that would delay the order We ordered them on 12/21/and did not receive them until 12/28/ Then, when we did receive them, they sent the wrong frames that we ordered There is no contact phone to call this company and the phone number listed has a disconnected line (how convenient) The only way to contact them is to fill out a "contact form" and just sit and wait to see if they even reply I received a confirmation email statingHi,
We look forward to providing you with excellent service!
Please allow up to hours to receive an email responseThank you and have a great day!
Regards,
Express-Glasses online
I am sure they will not be contacting me (if they even do) for a week or so Who knows how I will get the correct frames or if I ever will but we have since had to go to another company for glasses for my daughter to get them faster This company does not update you on any part of where they are at with making the glasses and you only get a response once it has been shipped with a tracking number Cannot believe the lack of customer service and especially when it comes to a sensitive product such as eye wear People need their glasses (kind of important) and this company DOES NOT follow through with what they claimThe most upsetting part of all of this is that my daughter needed glasses and EXPRESS GLASSES failed us in many ways