Click Chick Photography

Initial Business Response / [redacted] (1000, 5, 2016/01/02) */ Here is this issue on my side of itTrying to be as factual as possible and not adding emotion into itA full session is up to hour, this does vary depending on a few things, if we have got a variety of photos, weather change, children are no longer cooperating in a manner that the parents will even like the photos captured such as not smiling, unhappy, tired, wont look, crying, not following direction (pending age obviously), etcI did feel we had got a good variety and the children were no longer posing in ways the mom wanted any more as can be seen in the last shots we did doI did drop one of my SD cards, it fell out of my pocket when I took my coat off I am assuming so as we walked back up the trail in the last minutes we looked for it as I talked about what they could expect to happen after as I do with all of my clientsI know that it was the last minutes as I set a timer for minutes prior FOR ALL SESSIONS so I know to remind clients and myself to get in any last shots we want and to start heading back to the car and explain the after processThis is what I do with all sessions and have never had an issue, it is part of the session timeThe husband happened to see the card and handed it to me, I was gratefulI do feel as it was mentioned this was my spare and I could no longer take photos I must state this is not trueI always carry extra in my bag, at least smaller (16GB-8GB) on top of my two 32GB cards in case of technical issues or this ever happeningI honestly didn't feel we needed or should have taken any more photos as the kids were done with itI did take more but there were not any good ones of the children in this batch at all As far as the fence, photography is an art and is different to everyoneI liked the fence and the area we were atThe fence was not hidden by any means, if the client did not like it she should have stated that before or during the sessionNot so long afterThere were complaints about the year olds shirt being up a little in one, I do my best to fix these as I see them but I will admit my focus is more on the child's expression first The card/payment issue did happen as she saysWe switched to a new invoicing system and I did not receive a notification to her making a payment nor did she say anything to me until I sent the invoice that would confirm her sessionAlso a very regular practice but with the new software that issue came upIt has been fixed and no issues sinceMy invoicing is also done on auto with the software so the due date was not a date I was going to be in the studio or at my computer to check it but I told her I would keep the date till Monday when I could check it, not a problemKept her date, verified Monday, confirmed with her and we were good to go We did not get good photos of the two young children sitting nicely together however some of the responsibility must fall on parents and not solely on the photographerI, a stranger to these children, can only do so much and when I feel they do not want me to touch or pose them I back off some and encourage the parents to do soI also try to have parents as close to me as possible so they can see what I am seeing and the children are looking in the camera areaI am not comfortable posting about the children on here being made public so I am not going into thatOn this topic though I did offer a discounted shoot for the children to get ones together and gave several optionsSince the beginning of the email conversations from the client I felt attacked by her words, the emails were extremely long and I really didn't feel there was anything that was going to make her happy however she made a bullet list of things she wanted changed/edited in the photosI did this list and sent the re-edited ones back to herShe was still unhappy even though I just spent a bunch of time doing the edits she asked for in a very detailed and specific emailI eventually flat out asked what would make her happy and she got made about me asking saying I was putting her in a terrible position forcing her to come up with thingsI offered a minute reshoot but she complained and said that was not enough, she demanded minutesName calling began, I tried to get her on the phone hoping it would be better communication, maybe we were hearing each other wrong through emails however this phone conversation ended horribly with me being sworn at, name calling, threatened and yelled atHer husband later...9pm (not business hours at all) called and apologized and come to find out had me on speaker phone without telling meHer and I spoke and both were also having some major personal issues that we chalked some things up to over reactingI offered a minute reshoot again and they said they wanted a cause they didn't want to be stressed about time againSo we compromised and did minutesThe day of the reshoot session it ended up being start to finish which was fineWe got GREAT photos of her two kids togetherIt started rough, I asked politely the parents step back and let me work with them, they did and it went awesome! Kids did great, day was great, pictures are cute About a month later I got an email again saying she was having issues printingI do not guarantee non professional prints that do not even come from meI have no control over that partI offered suggestions and she could order prints from me and I would look over every photo for print as all printers are different and I am calibrated for my print labDespite being so sure it was a print issue I looked at the photo and it looked fine to meShe said to me the photo showed she has wrinkles but in real life she doesn't have wrinkles so she wanted to know why and for me to fix itI smoothed out her face some, checked the size and emailed it to herShe was still unhappy and it began againEmailed saying she would be calling her credit card company and getting her money back As a final result she received over photos and a reshoot with an additional of the childrenThe fee pays for time to shoot and edit photosShe did receive the final product and has used them so there will be no refund from me and I do believe our business is finishedI do understand there will be no future business and I believe that is the best option out of this scenarioIf the Revdex.com would like to contact me for more specifics or any future client please feel free to do so Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) All of what Tamera has mentioned in her response is extremely predictableIt is all things she has said and she isn't willing to take responsibility at allI believe that her personal issues have clouded her judgement to this situation and made it to the point where she is not able to deliver to her customersThis did happen during an extremely stressful time in my life as this happened in the midst of me having a miscarriage and consequently needing surgeryTamera knew of this throughout our conversations In regards to the fence-- this was not something that I noticed when we were on location or I would have mentioned it and asked that our pictures be taken not in front of itThere were two sides of the trail-- with the fence and withoutShe chose to take most of pictures in front of the fenceIt is a dog park fence, not a pretty fenceI'm willing to bet 99.9% of photographers would not purposely shoot in front of this fenceI attached a picture of the fence in a photo of my husband and daughterCute picture---minus the fenceThese are details that customers should not be responsible for seeking outThis is why I hired a professional, but when I receive the end result and it is distracting from my family--- I am upsetHad we not had these other BIG issues I likely would not have even addressed the fence issue Tamera never had us pose the childrenAs a photographer it would be her job to direct us to do so, which she did notMy husband and I were very willing to help her out and we stood behind her (close by as she alluded we did not)We encouraged the children to look at her-- which they didThat wasn't the issueThe issue was that she had my daughter sitting on my son's lap and her hair was covering his eyes in every single photoIn another one that my daughter's hand was blurryI'm not sure how I am supposed to correct those issues when I am not looking through the lens of the cameraMy husband and I recall this the exact same wayAlso, how is a discounted shoot fixing the problem when I PAID for a shoot and did not get a single good photo of my children togetherAlso she mentioned about my daughter's shirt being up-- she focuses on their expression and then clothing concerns----I attached the picture and it appears she clearly wasn't focusing on either? Contrary to what Tamera says my children were cooperative and had she not continued the shoot we wouldn't have gotten any pictures of my husband and I together which we received photos of thatWhich doesn't even require my children's participationThose were taken after she had dropped the SD card and we had to ask her to continue the shootWhen I was initially unhappy I sent a list of concerns I had with our photosSome of those she "fixed", but the biggest issue was the fact we didn't get one of my children togetherI don't feel like it is the customer's responsibility to ask the business to do x,y,z to make them happyIf a customer is not happy the business should try to make it right with the customerIt wasn't until there were 50+ emails between the two of us that she agreed to do a minute re-shootUp until that point she was only willing to offer a discount to another sessionI don't believe I have over reactedI am the one that has spent $and was not delivered what I was supposed to beWhen you hire a photographer to take pictures of your family--- specifically one that gives you the rights to your photos you expect to be able to print themIf I thought that printing our family picture through her would solve the issue then I would do it, but I don't think it would and I am not interested in having any more business done through her as her business ethics are questionableI have consulted other photography friends (who live out of state) and they have told me the whole situation would have been approached differentlyOne friend who had a successful business in Minnesota and now rebuilt her business in California told me she has only had unhappy customer and offered a full re-shootI also sent her our family picture where my face looks very odd--- not just wrinkly---- as Tamera can clearly see since I sent her a picture of the photo I had developedMy face looks very distorted in it and it is not a product she should be proud ofThis is the family photo that I intended on sending to all of my family as well as hanging in my home so now I am left without a family picture from our sessionI am aware that Tamera has provided me with a number of pictures, but quantity does not trump qualityI don't care if she sent me pictures of my child's knee---- I would not be satisfiedAlso at the time that I developed the family picture I also developed a couple of other photos in the same size and they turned outTherefore I know the printer was not having issues and is definitely an issue on Tamera's endI'm not sure why she shirks responsibility, but I do not believe that I received the services and product that I paid for In Tamera's response she mentioned that "she didn't feel there was anything that would make me happy", but the thing is she didn't tryOther than asking me to pay her MORE money she didn't offer anything else until 50+ emails had happenedI NEVER swore at her or called her namesThat is utterly ridiculousI did yell at her the time I spoke with her on the phoneAnd we did apologize later that nightThe time I spoke with her on the phone was right after I had the doctor's appointment that confirmed I had lost my baby so I was very emotional and should have have had that conversation at that time

Initial Business Response /* (1000, 5, 2016/01/02) */
Here is this issue on my side of it. Trying to be as factual as possible and not adding emotion into it. A full session is up to 1 hour, this does vary depending on a few things, if we have got a variety of photos, weather change, children are...

no longer cooperating in a manner that the parents will even like the photos captured such as not smiling, unhappy, tired, wont look, crying, not following direction (pending age obviously), etc. I did feel we had got a good variety and the children were no longer posing in ways the mom wanted any more as can be seen in the last shots we did do. I did drop one of my SD cards, it fell out of my pocket when I took my coat off I am assuming so as we walked back up the trail in the last 10 minutes we looked for it as I talked about what they could expect to happen after as I do with all of my clients. I know that it was the last 10 minutes as I set a timer for 10 minutes prior FOR ALL SESSIONS so I know to remind clients and myself to get in any last shots we want and to start heading back to the car and explain the after process. This is what I do with all sessions and have never had an issue, it is part of the session time. The husband happened to see the card and handed it to me, I was grateful. I do feel as it was mentioned this was my spare and I could no longer take photos I must state this is not true. I always carry extra in my bag, at least 3 smaller (16GB-8GB) on top of my two 32GB cards in case of technical issues or this ever happening. I honestly didn't feel we needed or should have taken any more photos as the kids were done with it. I did take more but there were not any good ones of the children in this batch at all.
As far as the fence, photography is an art and is different to everyone. I liked the fence and the area we were at. The fence was not hidden by any means, if the client did not like it she should have stated that before or during the session. Not so long after. There were complaints about the 2 year olds shirt being up a little in one, I do my best to fix these as I see them but I will admit my focus is more on the child's expression first.
The card/payment issue did happen as she says. We switched to a new invoicing system and I did not receive a notification to her making a payment nor did she say anything to me until I sent the invoice that would confirm her session. Also a very regular practice but with the new software that issue came up. It has been fixed and no issues since. My invoicing is also done on auto with the software so the due date was not a date I was going to be in the studio or at my computer to check it but I told her I would keep the date till Monday when I could check it, not a problem. Kept her date, verified Monday, confirmed with her and we were good to go.
We did not get good photos of the two young children sitting nicely together however some of the responsibility must fall on parents and not solely on the photographer. I, a stranger to these children, can only do so much and when I feel they do not want me to touch or pose them I back off some and encourage the parents to do so. I also try to have parents as close to me as possible so they can see what I am seeing and the children are looking in the camera area. I am not comfortable posting about the children on here being made public so I am not going into that. On this topic though I did offer a discounted shoot for the children to get ones together and gave several options. Since the beginning of the email conversations from the client I felt attacked by her words, the emails were extremely long and I really didn't feel there was anything that was going to make her happy however she made a bullet list of things she wanted changed/edited in the photos. I did this list and sent the re-edited ones back to her. She was still unhappy even though I just spent a bunch of time doing the edits she asked for in a very detailed and specific email. I eventually flat out asked what would make her happy and she got made about me asking saying I was putting her in a terrible position forcing her to come up with things. I offered a 10 minute reshoot but she complained and said that was not enough, she demanded 20 minutes. Name calling began, I tried to get her on the phone hoping it would be better communication, maybe we were hearing each other wrong through emails however this phone conversation ended horribly with me being sworn at, name calling, threatened and yelled at. Her husband later...9pm (not business hours at all) called and apologized and come to find out had me on speaker phone without telling me. Her and I spoke and both were also having some major personal issues that we chalked some things up to over reacting. I offered a 10 minute reshoot again and they said they wanted a 20 cause they didn't want to be stressed about time again. So we compromised and did 15 minutes. The day of the reshoot session it ended up being 20 start to finish which was fine. We got GREAT photos of her two kids together. It started rough, I asked politely the parents step back and let me work with them, they did and it went awesome! Kids did great, day was great, pictures are cute.
About a month later I got an email again saying she was having issues printing. I do not guarantee non professional prints that do not even come from me. I have no control over that part. I offered suggestions and she could order prints from me and I would look over every photo for print as all printers are different and I am calibrated for my print lab. Despite being so sure it was a print issue I looked at the photo and it looked fine to me. She said to me the photo showed she has wrinkles but in real life she doesn't have wrinkles so she wanted to know why and for me to fix it. I smoothed out her face some, checked the size and emailed it to her. She was still unhappy and it began again. Emailed saying she would be calling her credit card company and getting her money back.
As a final result she received over 50 photos and a reshoot with an additional 5 of the children. The fee pays for time to shoot and edit photos. She did receive the final product and has used them so there will be no refund from me and I do believe our business is finished. I do understand there will be no future business and I believe that is the best option out of this scenario. If the Revdex.com would like to contact me for more specifics or any future client please feel free to do so.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All of what Tamera has mentioned in her response is extremely predictable. It is all things she has said and she isn't willing to take responsibility at all. I believe that her personal issues have clouded her judgement to this situation and made it to the point where she is not able to deliver to her customers. This did happen during an extremely stressful time in my life as this happened in the midst of me having a miscarriage and consequently needing surgery. Tamera knew of this throughout our conversations.
In regards to the fence-- this was not something that I noticed when we were on location or I would have mentioned it and asked that our pictures be taken not in front of it. There were two sides of the trail-- 1 with the fence and 1 without. She chose to take most of pictures in front of the fence. It is a dog park fence, not a pretty fence. I'm willing to bet 99.9% of photographers would not purposely shoot in front of this fence. I attached a picture of the fence in a photo of my husband and daughter. Cute picture---minus the fence. These are details that customers should not be responsible for seeking out. This is why I hired a professional, but when I receive the end result and it is distracting from my family--- I am upset. Had we not had these other BIG issues I likely would not have even addressed the fence issue.
Tamera never had us pose the children. As a photographer it would be her job to direct us to do so, which she did not. My husband and I were very willing to help her out and we stood behind her (close by as she alluded we did not). We encouraged the children to look at her-- which they did. That wasn't the issue. The issue was that she had my daughter sitting on my son's lap and her hair was covering his eyes in every single photo. In another one that my daughter's hand was blurry. I'm not sure how I am supposed to correct those issues when I am not looking through the lens of the camera. My husband and I recall this the exact same way. Also, how is a discounted shoot fixing the problem when I PAID for a shoot and did not get a single good photo of my children together. Also she mentioned about my daughter's shirt being up-- she focuses on their expression and then clothing concerns----I attached the picture and it appears she clearly wasn't focusing on either? Contrary to what Tamera says my children were cooperative and had she not continued the shoot we wouldn't have gotten any pictures of my husband and I together which we received 3 photos of that. Which doesn't even require my children's participation. Those were taken after she had dropped the SD card and we had to ask her to continue the shoot. When I was initially unhappy I sent a list of concerns I had with our photos. Some of those she "fixed", but the biggest issue was the fact we didn't get one of my children together. I don't feel like it is the customer's responsibility to ask the business to do x,y,z to make them happy. If a customer is not happy the business should try to make it right with the customer. It wasn't until there were 50+ emails between the two of us that she agreed to do a 10 minute re-shoot. Up until that point she was only willing to offer a discount to another session. I don't believe I have over reacted. I am the one that has spent $150 and was not delivered what I was supposed to be. When you hire a photographer to take pictures of your family--- specifically one that gives you the rights to your photos you expect to be able to print them. If I thought that printing our family picture through her would solve the issue then I would do it, but I don't think it would and I am not interested in having any more business done through her as her business ethics are questionable. I have consulted other photography friends (who live out of state) and they have told me the whole situation would have been approached differently. One friend who had a successful business in Minnesota and now rebuilt her business in California told me she has only had 1 unhappy customer and offered a full re-shoot. I also sent her our family picture where my face looks very odd--- not just wrinkly---- as Tamera can clearly see since I sent her a picture of the photo I had developed. My face looks very distorted in it and it is not a product she should be proud of. This is the family photo that I intended on sending to all of my family as well as hanging in my home so now I am left without a family picture from our session. I am aware that Tamera has provided me with a number of pictures, but quantity does not trump quality. I don't care if she sent me 5000 pictures of my child's knee---- I would not be satisfied. Also at the time that I developed the family picture I also developed a couple of other photos in the same size and they turned out. Therefore I know the printer was not having issues and is definitely an issue on Tamera's end. I'm not sure why she shirks responsibility, but I do not believe that I received the services and product that I paid for.
In Tamera's response she mentioned that "she didn't feel there was anything that would make me happy", but the thing is she didn't try. Other than asking me to pay her MORE money she didn't offer anything else until 50+ emails had happened. I NEVER swore at her or called her names. That is utterly ridiculous. I did yell at her the 1 time I spoke with her on the phone. And we did apologize later that night. The 1 time I spoke with her on the phone was right after I had the doctor's appointment that confirmed I had lost my baby so I was very emotional and should have have had that conversation at that time.