Click! Network

Dear ***, I am very sorry to hear about your bad experience with our cable TV serviceOur after hours call center should not have promised you a call back that same night as they are not equipped to trouble shoot equipmentI will talk with them to make sure they aren't setting unrealistic expectations going forwardI will make sure you are refunded the entire amount Sincerely, Carrie [redacted] M***Sales and Marketing ManagerClick! Cable TV

We had a handful of customers who were impacted when our payment processor went down causing payments to be processed multiple timesIt took us several days to identify the problem and work with the vendor and banks to reverse the paymentsOur customer care supervisor was notified of [redacted] concerns and frustrations yesterday, August 17th and contacted her today, August 18th to let her know the issue has been taken care ofWe apologize for the inconvenienceHopefully we will not encounter this issue again, but if we should, we will be able to recognize and resolve it quicker

We had a handful of customers who were impacted when our payment processor went down causing payments to be processed multiple times. It took us several days to identify the problem and work with the vendor and banks to reverse the payments. Our customer care supervisor was...

notified of [redacted] concerns and frustrations yesterday, August 17th and contacted her today, August 18th to let her know the issue has been taken care of. We apologize for the inconvenience. Hopefully we will not encounter this issue again, but if we should, we will be able to recognize and resolve it quicker.

Dear [redacted],
I am very sorry to hear about your bad experience with our cable TV service. Our after hours call center should not have promised you a call back that same night as they are not equipped to trouble shoot equipment. I will talk with them to make sure they aren't setting unrealistic...

expectations going forward. I will make sure you are refunded the entire amount. 
 
Sincerely,
 
Carrie [redacted]Sales and Marketing ManagerClick! Cable TV

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]