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contract was cancelled with company, they acknowledged cancellation but continued to charge credit cardCOCG was notified by email of cancellation of contract with email to [redacted], which he acknowledged on 2/2 (see below). The credit card of Mr. [redacted], owner of [redacted] has received three charges of $500 each. Mr [redacted] has contacted credit card company and changed the credit card number so that no addtional charges can be made.[redacted],I apologize for my slow response to your request to cancel. I was in Nashville on business through Wednesday last week, and [redacted] returned home to [redacted] for the week. We realize this was not a reasonable response time.Next StepsCancellations of ongoing agreements are subject to a 30-day cancellation policy. We will use your first email last week (I believe Wednesday, 1/28) as this 30-day mark. We can continue to run all your paid search and SEO efforts through February 28th. March 1 should be the date another form should begin their paid search efforts for you. Alternatively we can pause your spend, but the management fee will still be due. Back in December [redacted] also changed our billing to invoice for the previous month's work. This also means that your last invoice will be received in March for February's work.Desired SettlementCOCG should refund the $1500 in charges that they have made to Mr. [redacted] credit card.