Client Services

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Via Online Submission January 21, RE: Complaint # [redacted] ( [redacted] , ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering defaulted account balancesCSI has no accounts for Mr [redacted] in our office at this time CSI appreciates Mr [redacted] taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Mr [redacted] 's claims regarding calling his number in regards to someone elseIf it was determined that our representatives have not followed CSI's strict guidelines of professionalism, he/she will be counseled, retrained, and/or receive disciplinary action, in accordance with company policies and procedures CSI representatives called the telephone number XXX-XXX-XXXX while attempting to locate a consumerAt times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's controlMr [redacted] informed CSI that the consumer could not be reached at his number when CSI representatives called himIt is CSI's policy and practice to remove and invalidate these phone numbers immediately once it is learned that they are not correct CSI apologizes for any inconvenience this is caused Mr [redacted] Thank you for giving CSI the opportunity to investigate this issuePlease let me know if I can be of any further assistance

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I would like CSI to stop sending me mail to my addressPlease inform them of that so that we could move forward Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Via Online Submission December 28, RE: Complaint # [redacted] ( [redacted] , ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balances Please be aware, CSI does not purchase delinquent debts or file litigation against consumers CSI’s collection actions are limited to telephone calls and written correspondence CSI appreciates that Ms [redacted] has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns Please be assured that CSI takes all complaints very seriously CSI has conducted a thorough investigation of Ms [redacted] ’s claimsThe account in question was placed with CSI on November 24, Please be aware, CSI is a third party collection agency and does not own the account CSI received a validation request from Ms [redacted] on December 9, and forwarded the request to her original creditor for fulfillmentCSI mailed the information provided by Ms [redacted] ’s original creditor to Ms [redacted] on December 16, Ms [redacted] should contact her original creditor at [redacted] for any further questions or concerns regarding this account CSI sincerely apologizes for any inconvenience this has caused Ms [redacted] Thank you for giving CSI the opportunity to investigate this issue

6/17/RE: Complaint # [redacted] ( [redacted] , ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI received a collection account for Ms [redacted] on June 6, Please be aware, CSI does not purchase delinquent debt or file litigation against consumersCSI’s collection efforts are limited to telephone calls and written correspondence CSI sincerely apologizes for any inconvenience this has Ms [redacted] CSI appreciates Ms [redacted] taking the time to make us aware of the situation regarding her claim that she was unaware of the account placed at CSICSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Ms [redacted] ’s claims Ms [redacted] was mailed a debt validation notice on June 7, On June 14, CSI received notice from Ms [redacted] informing CSI that she is unaware of her account with this particular creditorCSI has placed her account in a hold status to prevent further contactIn addition, CSI has requested that Ms [redacted] ’s original creditor send her validation of the debt If Ms [redacted] has any further questions she can contact CSI at [redacted] or her original creditor directly at [redacted] Please let us know if I can be of any further assistance [redacted] Compliance Specialist Client Services, Inc

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ October 30, RE: Complaint # [redacted] (***, [redacted] ) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI received a collection account for Ms [redacted] on September 9, Please be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence CSI appreciates Ms [redacted] taking the time to make CSI aware of her concerns regarding not being able to reach a CSI representative in regards to her account balanceCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriously It is unknown why Ms [redacted] has had difficulties in reaching CSICSI is currently investigating the issueIf Ms [redacted] has difficulties in the future, she should contact CSI's Consumer Advocacy Department at X-XXX-XXX-XXXXCSI apologizes for any inconvenience this has caused Ms***Thank you for giving CSI the opportunity to investigate this issue Please let us know if we can be of any further assistance [redacted] Compliance Specialist Client Services, Inc

Initial Business Response / [redacted] (1000, 10, 2015/06/26) */ June 26, RE: Complaint # (Alexander, [redacted] ) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received a collection account for Ms [redacted] on June 20, A collection letter was sent to Ms [redacted] informing her of this account on June 23, CSI appreciates Ms [redacted] taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI we take all complaints very seriously One of CSI's agents left a message for Ms [redacted] with XXX-XXX-XXXX as a call back numberThe number in which Ms [redacted] provided in her correspondence with the Revdex.com (XXX-XXX-XXXX) does not belong to CSICSI apologizes for any confusionMs [redacted] 's account has been placed in a hold status and all of the phone numbers on the account have been invalidatedIf Ms [redacted] would like to speak a CSI representative, she will need to call XXX-XXX-XXXX Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance [redacted] Compliance Specialist Client Services, Inc

Complaint: [redacted] I am rejecting this response because:At this point we request that the company provides proof that this was a manual callWe are requesting all of the recordings, along with all documentation on the accountThe manager my husband spoke with did not have the best customer service he was very unprofessionalThe representative my husband spoke with was very sure of himself when he said it was an auto dialerThat gives us a reason to believe the company is just backtracking, we do not want other consumers rights violatedWe have already contacted the CFPB and are currently in the process of filing complaints with the attorney general in our state and theirsIt is unethical and against federal regulation to use deceptive practices while trying to collect debtMy rights were violated and somebody needs to be held accountableI believe our request to satisfy my complaint is not unreasonableEspecially when we have every intention to move forward with a lawsuit Sincerely, [redacted] ***

December 29, RE: Complaint # [redacted] ( [redacted] , [redacted] and [redacted] ) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mrand Ms [redacted] and [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recoveringdefaulted account balances CSI received an account for Ms [redacted] on August 4, CSI appreciates Ms [redacted] taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Mrand Ms [redacted] ’s claims regarding harassing phone callsCSI representatives called the telephone number ending in one time while attempting to contact Ms [redacted] It appears that Ms [redacted] ’s address was incorrect in CSI’s filesMs [redacted] ’s account was recalled by the original creditor on December 28, If Ms [redacted] has any further questions she should contact her original creditor at [redacted] Thank you for giving CSI the opportunity to investigate this issue Please let me know if I can be of any further assistance Sincerely, [redacted] Compliance Specialist Client Services, Inc

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balances CSI received a collection account for Ms [redacted] on December 13, Please be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence CSI appreciates Ms [redacted] taking the time to make CSI aware of her concerns regarding calls to her cell phoneCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriously Ms [redacted] set up a payment arrangement with CSI in December During this December call Ms [redacted] told the CSI agent that her cell phone ending in was the best number to reach herMs [redacted] has been making regular monthly payment until her check dated September 29, came back to CSI as insufficient fundsCSI called Ms [redacted] at her number ending in [redacted] four times to inform her of the insufficient fund paymentCSI apologizes for any inconvenience this has caused Ms***Thank you for giving CSI the opportunity to investigate this issue CSI has invalidated the number [redacted] number on Ms***'s account and she will not be contacted again regarding this matterIf Ms [redacted] would like to discuss this matter and re-establish her payment plan, she should call CSI at XXX-XXX-XXXX Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad they have taken my cell number off their accountI also would like to make sure that the XXX-XXX-XXXX home number is also no longer on the account, as that is not a number I can be reached at

Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Via Online Submission February 12, RE: Complaint # [redacted] ( [redacted] , ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering defaulted account balancesCSI has no accounts for Ms [redacted] in our office at this time CSI appreciates Ms [redacted] taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Ms [redacted] 's claims regarding calling her number in regards to someone else CSI does not have record of calling the telephone number (XXX-XXX-XXXX) that Ms [redacted] provided in her complaintPlease be assured that it is CSI's policy and practice to remove and invalidate phone numbers immediately once it is learned that they are not correctAt times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's controlMs [redacted] 's number has been added to CSI's internal 'do not call' listA number that could possibly be Ms [redacted] 's number (ending in [redacted] has also been invalidated CSI apologizes for any inconvenience this is caused Ms [redacted] Thank you for giving CSI the opportunity to investigate this issuePlease let me know if I can be of any further assistance

Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI received a collection account with Ms***'s information on January 18, Please be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence CSI appreciates Ms [redacted] taking the time to make CSI aware of her fraud claimCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriously CSI has placed Ms***'s account into a fraud status and notified the original creditor of the fraud claimIf Ms [redacted] has any documents to further support her fraud claim, such as a police report, she should forward those to CSI as soon as possibleMs [redacted] should forward the documents to: Client Services, Inc [redacted] Boulevard Saint Charles, MO XXXXX-XXXX Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance Client Services, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted the original company CSI is working for and uncovered that the account in question was fraudulently establishedThe company is launching its own fraud investigation and will contact CSI once the investigation is complete

October 10, RE: Complaint # ***, [redacted] Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mrs [redacted] ***Client Services, Inc(CSI) is a financial services provider which represents clients in recoveringdefaulted account balancesCSI received an account for Mrs [redacted] on September 21, CSI appreciates Mrs [redacted] taking the time to make the company aware of the situation regarding her claim of auto dialed phone callsCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI we take all complaints very seriouslyAfter review, it was determined that CSI spoke to Mrs***’s spouse on October 4, During this phone call Mr [redacted] asked CSI’s representative how he was just called CSI’s agent incorrectly told Mr [redacted] that he was called with an auto-dialer Mr***’s phone number (ending in ***) was called manually and then transferred to the representative handling the account CSI’s representative will be counseled and retrained in accordance with CSI’s policies and procedures on the outbound call processMrs***’s account is in a hold status currentlyIf Mrsor Mr [redacted] would like to discuss the account with CSI, they should call CSI at [redacted] Thank you for giving us the opportunity to investigate this issue Please let CSI know if we can be of any further assistanceClient Services, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr [redacted] ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balances CSI received a collection account for Mr [redacted] on November 2, Please be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence CSI appreciates Mr [redacted] taking the time to make CSI aware of his concerns regarding his settlementCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriously Mr [redacted] agreed to pay his account for less than the amount owed on November 5, and a check was posted the same dayDuring this call Mr [redacted] was told this account would be reported to his original creditor as "settled in full." Mr***'s account was canceled from CSI as "Canceled Settled in Full" on November 28, CSI cannot speak to anything on Mr***'s Eqifax report as CSI only reports payments to the original creditor and does not credit reportMr [redacted] should contact the original creditor at XXX-XXX-XXXXCSI apologizes for any inconvenience this has caused Mr*** Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance [redacted] Compliance Specialist Client Services, Inc

January 11, 2017RE: Complaint # [redacted] (***, [redacted] ) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms [redacted] ***.Client Services, Inc(CSI) is a financial services provider which represents clients in recoveringdefaulted account balances CSI currently has two accounts for Ms [redacted] ***, placed December 30, and January 3, CSI appreciates Ms [redacted] taking the time to make the company aware of the situation regarding calls to her place of employmentCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Ms***’s claims.CSI representatives called the telephone number ending in 3500, presumed to be Ms***’s place of employment number, twice while attempting to contact Ms*** The phone line was disconnected on the first phone call and the second call Ms [redacted] informed CSI that she can only be contacted at her personal numberThe number ending in has been invalidated and placed on CSI’s internal ‘do not call’ listMs***’s accounts are now in a hold status at CSIIf Ms [redacted] would like any other phone numbers invalidated or would like to discuss the account, Ms [redacted] should contact CSI at [redacted] Thank you for giving CSI the opportunity to investigate this issue Please let me know if I can be of any further assistanceSincerely, [redacted] Compliance Specialist Client Services, Inc

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ January 8, RE: Complaint #: [redacted] ( [redacted] , [redacted] ) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr [redacted] Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI received a collection account for Mr [redacted] on December 24, Please be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence CSI appreciates Mr [redacted] taking the time to make CSI aware of his concerns regarding his claim that when CSI called, his Caller ID stated his doctor's informationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriously CSI contacted Mr [redacted] at his number ending in from CSI's local number XXX-XXX-XXXXThis number belongs to CSI and not Mr [redacted] 's physicianMr [redacted] returned several calls from CSI by calling the XXX-XXX-XXXX numberIt is not CSI's practice to use other Caller IDs when making callsCSI apologizes for any inconvenience this may have caused Mr [redacted] Mr [redacted] 's account is now in a hold status at CSIIf Mr [redacted] would like to contact CSI about his account he should call XXX-XXX-XXXX Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance Client Services, Inc

The call was from(855)756-1785 to my cell phone. When I return the call they say "Client Services, this may be recorded to better serve you, your ID number will be your complete social security number. When I enter any social security number, they repeat the social security number and ask if this is correct press 1 if not press 2 to re-enter. Then they say please hold for the next representative and then if someone does come on the line the say this is a consumer protection agency and say they need look up your account the oplay music in your ear until you hang up. I have called several times and given them several social security numbers that were fake. I mad the mistake of giving them my real social security number then I called back after I suspected that it was an identity theft scam and gave them several fake social security numbers thinking tht I would confuse them. I don't know what else to do except to keep calling and giving them fake numbers. One of the people asked for my name so that one of their representatives could call me back. Tell people wh receive these calls from the number above not to give out any personal information.