Mr*** called Allpower Generator to request a Preventative Maintenance callAllpower Generator sent a technician to Mr***'s home on 07/07/to perform the Preventative Maintenance(I have attached a list of the items that are covered under the Preventative Maintenance service call, of
which trouble shooting the high voltage issue is not included) Upon completion of the Preventative Maintenance service call it wasdiscovered that the generator's output voltage was highThe customer was told that an additional visit would be required to trouble shoot the problem.On 07/08/Allpower generator sent a senior technician to Mr***'s home, to trouble shoot the high voltage problem It was found that the Stator Main Windings needed to be replacedMr*** signed off on the service order, and an estimate for the replacing of the Stator Main Windings was sent to his residence.The second visit to Mr***'s home was a billable callWe feel that our position is substantiated
Mr*** called Allpower Generator to request a Preventative Maintenance callAllpower Generator sent a technician to Mr***'s home on 07/07/to perform the Preventative Maintenance(I have attached a list of the items that are covered under the Preventative Maintenance service call, of
which trouble shooting the high voltage issue is not included) Upon completion of the Preventative Maintenance service call it wasdiscovered that the generator's output voltage was highThe customer was told that an additional visit would be required to trouble shoot the problem.On 07/08/Allpower generator sent a senior technician to Mr***'s home, to trouble shoot the high voltage problem It was found that the Stator Main Windings needed to be replacedMr*** signed off on the service order, and an estimate for the replacing of the Stator Main Windings was sent to his residence.The second visit to Mr***'s home was a billable callWe feel that our position is substantiated