Mr [redacted] did purchase his Honda Accord with 65,miles on 11/22/2017.? Mr [redacted] ’s vehicle did come with a day 3,mile limited warranty.? The warranty on Mr [redacted] ’s Accord has an expiration date of 2/20/or 68,miles, whichever should come first.? Mr [redacted] did bring his vehicle into our service department on 02/19/at 68,miles, still within his day, 3,mile limited warrantyAny malfunction resulting from external causes would exclude a part from being a covered component in the day, 3,mile limited warranty.With that being said, I have reached out to Mr [redacted] on 3/1/to set up a time to sit down and personally discuss the issues of Mr [redacted] ’s Concern.? Mr [redacted] did accept, and we have scheduled a meeting for 03/09/2018.? Roush Honda is committed to working with the customer to resolve this issue.? Regards,Tim FoxRoush Honda Parts & Service Director
Fidelity Pre-Paid Maintenance is a product that is available for purchase in both our Used Car and New Car Finance and Insurance office’s The Fidelity pre-paid maintenance package is not part of our certified program It is simply a product available for purchase with any Honda vehicle sold, New or Used, as it is an option sold The product does entitle the consumer to redeem coupons for a total of five “A-1” services In accordance with American Honda’s recommended maintenance, an A-service includes an oil and filter change (A), (1) tire rotation, and a multi-point inspection which covers inspections on the following items: tire pressures, tire tread depth levels, fluid levels and conditions, lighting operations, battery performance, and windshield wiper operation and condition Mr [redacted] did purchase the Fidelity Pre-Paid Maintenance package at the time of taking delivery of his Honda Civic on 08/18/On February 5, @ 10:53AM, Mr [redacted] did schedule an appointment to bring his Honda Civic in for service on February 12, at 4:00PM The appointment was initially scheduled for a “B” service for $168.00, which is the regular price of a “B” service The “B” service does differ from an “A-1” servicePer American Honda’s recommended maintenance, in addition to the oil change, tire rotation and the multipoint inspection, the “B” service includes the following recommended inspections: a complete inspection of the front and rear braking system, which includes removal of the brake pads to check for wear, cleaning and lubricating components of the brake calipers to ensure extended life, a complete under body inspection of the drive-shafts, tie rod ends, steering gear box and boots, suspension components, brake hoses and lines, fuel lines and connections, and an exhaust inspection to ensure that none of the items mentioned are cracked, broken, torn, loose, or leakingUpon Mr [redacted] ’s arrival into our Service Department on February 12, at approximately 3:45PM, Andrew E***, one of our Service Advisors, greeted Mr [redacted] At that time MrE [redacted] confirmed the service appointment for the “B” service for $ During that time Mr [redacted] informed MrE [redacted] that he did not want the “B” service performed, but simply the oil change and tire rotation that he had paid for at the time of purchasing his Honda Civic MrE [redacted] may have been confused by the conversation, believing the customer may have thought that oil changes and tire rotation were free with the purchase of any Certified Honda vehicles at our location, thus informing the customer that the A-service is $76.00, which is the regular price for that service Once Mr [redacted] showed MrE [redacted] the paperwork where he purchased the Fidelity pre-paid maintenance program, MrE [redacted] consulted with another Service Advisor on how to handle the Fidelity claim and proceeded with writing up the customer for his “A-1” serviceOn Tuesday, February 13, 2018, I learned of the incident that occurred the previous night as I was sent a notification of a Yelp review that Mr [redacted] had posted describing what had happened After researching the transaction, I left a message for Mr [redacted] @ 3:43PM (02/13/2018), to offer my apologies and my wish to speak with him regarding the transaction to get a better general understanding of how the incident came aboutOn 2/13/@ 5:20PM, Mr [redacted] did return my phone call and we did discuss the matter I did explain the wiper situation as a general screw up as the Service Advisor who was helping him at that time (Bryan B [redacted] ) was informed the wiper was missing by the service technician Bryan did ask Mr [redacted] if he was aware that is was missing (it was not) and that is when Mr [redacted] informed him that it was there when he drove in Not trying to escalate a bad situation, as the vehicle was one hour and minutes past the promise time, Bryan went to the Parts Department to acquire a passenger side wiper blade to be installed at no charge to the customer After handing the wiper blade off to another technician, it was discovered that the existing wiper was not missing and the technician proceeded to replace the wiper as he was instructed by Bryan B [redacted] At that point in time, we were simply trying to get the customer on his way and not take up anymore of his timeDuring our phone conversation, I did acknowledge to Mr [redacted] that the handling of the free oil change and tire rotation was not handled properly by MrE*** MrE [redacted] was not trained that way and any disciplinary action will be handled on our end One of the duties of our Service Advisor is to notify customers what “recommended” maintenance is due for their vehicle It is the Advisor’s duty to simply inform the customers what service is recommended, it is not their duty to force the customer to make a decision one way or the other With that being said, I do believe MrE [redacted] did inform the customer that “he was trained that way”, because the vehicle’s Maintenance Minder system was indicating a B service due, as noted on the customer’s paperworkAs for fulfilling Mr [redacted] ’s desired settlement, I have no issues with providing Mr [redacted] with a written explanation of why MrE [redacted] was unaware of the terms and conditions of Mr [redacted] ’s Fidelity Maintenance packageI simply believe that MrE [redacted] was confused by the customer’s statement that it is part of our Certified program Once, MrE [redacted] was aware of the Fidelity purchase, he proceeded as requested by the customerRegards, Tim F [redacted] Roush Honda Parts and Service Director
? I? am not going to pick apart your responseAt the end of our conversation I clearly asked for the labor cost of $to be refundedI feel that this is more than fair amount for the time and money that I have spent dealing with the issues that resulted from the repairs that you performed on my carThe readjustment of the valves and diagnosis at [redacted] cost me $Further expenses I accrued during this process included letting the car sit for several months due to the miss adjusted valves and then having it towed to [redacted] for repairI appreciate Rousch’s offer to clean the engine, but am unwilling to bring my car back for further servicing because of the way this matter was handled.?
In response to this customer's rejection of our offer;We understand his frustration with this situation, but are not willing to refund his requested amount of $614.80.We performed a needed, diagnosed and authorized repair to his vehicle. We are however willing to meet in the middle of the amounts in question and offer him a refund of $500.00. This is the final offer we will make to Mr [redacted] . We will honor this refund offer until 6:PM EST on 11/30/15, at which time the offer will be void and no other offer will be made, and we will consider this matter closed. We believe this offer is fair and equitable to both sides.Thank you.
We have made contact with Mr [redacted] and explained that we would like to retrieve his vehicle from the Honda Store in Youngstown, OH.? On Thursday, February 23, we did retrieve the vehicle from Youngstown and brought it back to our facilities in Westerville, OH? at no charge the customer.? At that time, we contacted Mr [redacted] to inform him that we did retrieve his? vehicle and we would have one of our Honda trained technicians inspect the vehicleOn Monday, 2/27/17,? Mr [redacted] was then informed? ? that we were going to waive the tear down fee and make inspections to determine what may have contributed to the overheating of the vehicle.? We also informed Mr [redacted] the we would be removing the engine cylinder head and have it sent out for inspection.? At this point, we are currently waiting for the machine shop to finish their inspections on the engine cylinder head.? We have informed Mr [redacted] we would update him by the end of the week , 3/3/17, and bring him up to speed on the cylinder head inspectionsAt this point we are uncertain the cause of the overheating issue on Mr [redacted] 's vehicle and have? kept him informed of our findings
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
We have made contact with Mr*** and explained that we would like to retrieve his vehicle from the Honda Store in Youngstown, OH. On Thursday, February 23, we did retrieve the vehicle from Youngstown and brought it back to our facilities in Westerville, OH at no charge the
customer. At that time, we contacted Mr*** to inform him that we did retrieve his vehicle and we would have one of our Honda trained technicians inspect the vehicleOn Monday, 2/27/17, Mr*** was then informed that we were going to waive the tear down fee and make inspections to determine what may have contributed to the overheating of the vehicle. We also informed Mr*** the we would be removing the engine cylinder head and have it sent out for inspection. At this point, we are currently waiting for the machine shop to finish their inspections on the engine cylinder head. We have informed Mr*** we would update him by the end of the week , 3/3/17, and bring him up to speed on the cylinder head inspectionsAt this point we are uncertain the cause of the overheating issue on Mr***'s vehicle and have kept him informed of our findings
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.After verbally reviewing a second appraisal with my insurance company, I am satisfied with the resolutionMy claims adjustor reported no body work when providing the value of my car I will provide additional written documentation when received
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.After verbally reviewing a second appraisal with my insurance company, I am satisfied with the resolutionMy claims adjustor reported no body work when providing the value of my car I will provide additional written documentation when received
I am not going to pick apart your responseAt the end of
our conversation I clearly asked for the labor cost of $to be refundedI feel that this is more than fair amount for
the time and money that I have spent dealing with the issues that resulted from
the repairs that you performed on my carThe readjustment of the valves and diagnosis
at *** cost me $Further expenses I accrued during this process
included letting the car sit for several months due to the miss adjusted valves
and then having it towed to *** for repairI appreciate Rousch’s offer to
clean the engine, but am unwilling to bring my car back for further servicing
because of the way this matter was handled
Good afternoon, While we can appreciate and empathize with the situation that Ms*** is going through, we do not agree that we have deceived her in any way. Our position is as follows; According to the *** Vehicle History Report for this vehicle,
there had been no reported accidents as of the date of purchase. It should be noted that Ms*** signed a copy of the *** Vehicle History Report stating there were no reports of accident damage. No separate assurances were made to Ms*** that the vehicle had not been in an accident, only that the *** Vehicle History Report showed the vehicle had not been involved in an accident and we had no information to the contrary.Our technician found no major issues with the vehicle during the reconditioning process.The claims adjuster provided Ms*** with a CCC ONE Market Valuation Report that shows instances of collision and not as Ms*** stated. Both are shown in duplicate. Both are from Pennsylvania. Neither was reported to ***. We do our best as an automobile dealership to make sure we are selling safe and quality vehicles to our customers. We did our due diligence with the information that was available to us in reference to this vehicle.*** and CCC ONE both state in their respective disclaimers that they rely on external sources for accuracy and reliability. Both companies also claim No Responsibility for errors, inaccuracies and omissions.Since this accident, according to Ms*** , was not her fault, this matter is between her and the at fault individual's insurance company and not her and Roush Honda.We in no way misrepresented the vehicle in question and stand behind its sale to Ms***.Thank you
Good afternoon, While we can appreciate and empathize with the situation that Ms*** is going through, we do not agree that we have deceived her in any way. Our position is as follows; According to the *** Vehicle History Report for this vehicle,
there had been no reported accidents as of the date of purchase. It should be noted that Ms*** signed a copy of the *** Vehicle History Report stating there were no reports of accident damage. No separate assurances were made to Ms*** that the vehicle had not been in an accident, only that the *** Vehicle History Report showed the vehicle had not been involved in an accident and we had no information to the contrary.Our technician found no major issues with the vehicle during the reconditioning process.The claims adjuster provided Ms*** with a CCC ONE Market Valuation Report that shows instances of collision and not as Ms*** stated. Both are shown in duplicate. Both are from Pennsylvania. Neither was reported to ***. We do our best as an automobile dealership to make sure we are selling safe and quality vehicles to our customers. We did our due diligence with the information that was available to us in reference to this vehicle.*** and CCC ONE both state in their respective disclaimers that they rely on external sources for accuracy and reliability. Both companies also claim No Responsibility for errors, inaccuracies and omissions.Since this accident, according to Ms*** , was not her fault, this matter is between her and the at fault individual's insurance company and not her and Roush Honda.We in no way misrepresented the vehicle in question and stand behind its sale to Ms***.Thank you
*** had every right to be upsetWe reviewed his experience and determined where our team failed to communicate this lease turn in fee properly during the buying process, therefore setting *** up for an unpleasant surprise at the end of his leaseWe are fortunate to have client's feedback such
as ***'s because it teaches us how we can provide a better customer experienceWhen I spoke with *** he was very happy with the opportunity to discuss his experience & understood the lease end fee as a resultI thanked *** for helping us improve as a team & welcomed him back anytime that he needs something at Roush HondaIn the end, both sides benefit from the opportunity that Revdex.com provides with this platform to shine light on a client's experience and give the business entity an opportunity to re- evaluate and promote business improvement as a resultThank you to *** our client for his understanding and for his help improving our performanceAlso thank you to Revdex.com for connecting us with our client and allowing us this opportunity
*** had every right to be upsetWe reviewed his experience and determined where our team failed to communicate this lease turn in fee properly during the buying process, therefore setting *** up for an unpleasant surprise at the end of his leaseWe are fortunate to have client's feedback such
as ***'s because it teaches us how we can provide a better customer experienceWhen I spoke with *** he was very happy with the opportunity to discuss his experience & understood the lease end fee as a resultI thanked *** for helping us improve as a team & welcomed him back anytime that he needs something at Roush HondaIn the end, both sides benefit from the opportunity that Revdex.com provides with this platform to shine light on a client's experience and give the business entity an opportunity to re- evaluate and promote business improvement as a resultThank you to *** our client for his understanding and for his help improving our performanceAlso thank you to Revdex.com for connecting us with our client and allowing us this opportunity.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I met with Tim and Jeff 3/8/to discuss complaint ID ***. Jeff and Tim were apologetic for the way I was treated and acknowledged they were wrong about the warranty. They have refunded me for the repair. I accept their response
I met with Tim and Jeff 3/8/to discuss complaint ID ***. Jeff and Tim were apologetic for the way I was treated and acknowledged they were wrong about the warranty. They have refunded me for the repair. I accept their response
The client feels that the GAP policy did not cover the entire difference between the amount that their totaled vehicle was valued to be worth and what the payoff on the loan was. We spoke with the GAP administrator in reference to the client's concern. The GAP administrator
communicated to us that because there was a payment skipped, that payment ($508) plus interest was placed at the end of the loanThis amount unfortunately is not covered by the GAP administrator because the payment was skipped/ missed, therefore it would not be considered. After gaining this information from the GAP administrator, we attempted to communicate this information to the clientTo our knowledge there are no GAP administrators that cover skipped/ missed payments when a vehicle is deemed a total loss
Mr [redacted] did purchase his Honda Accord with 65,miles on 11/22/2017.? Mr [redacted] ’s vehicle did come with a day 3,mile limited warranty.? The warranty on Mr [redacted] ’s Accord has an expiration date of 2/20/or 68,miles, whichever should come first.? Mr [redacted] did bring his vehicle into our service department on 02/19/at 68,miles, still within his day, 3,mile limited warrantyAny malfunction resulting from external causes would exclude a part from being a covered component in the day, 3,mile limited warranty.With that being said, I have reached out to Mr [redacted] on 3/1/to set up a time to sit down and personally discuss the issues of Mr [redacted] ’s Concern.? Mr [redacted] did accept, and we have scheduled a meeting for 03/09/2018.? Roush Honda is committed to working with the customer to resolve this issue.? Regards,Tim FoxRoush Honda Parts & Service Director
Fidelity Pre-Paid Maintenance is a product that is available for purchase in both our Used Car and New Car Finance and Insurance office’s The Fidelity pre-paid maintenance package is not part of our certified program It is simply a product available for purchase with any Honda vehicle sold, New or Used, as it is an option sold The product does entitle the consumer to redeem coupons for a total of five “A-1” services In accordance with American Honda’s recommended maintenance, an A-service includes an oil and filter change (A), (1) tire rotation, and a multi-point inspection which covers inspections on the following items: tire pressures, tire tread depth levels, fluid levels and conditions, lighting operations, battery performance, and windshield wiper operation and condition Mr [redacted] did purchase the Fidelity Pre-Paid Maintenance package at the time of taking delivery of his Honda Civic on 08/18/On February 5, @ 10:53AM, Mr [redacted] did schedule an appointment to bring his Honda Civic in for service on February 12, at 4:00PM The appointment was initially scheduled for a “B” service for $168.00, which is the regular price of a “B” service The “B” service does differ from an “A-1” servicePer American Honda’s recommended maintenance, in addition to the oil change, tire rotation and the multipoint inspection, the “B” service includes the following recommended inspections: a complete inspection of the front and rear braking system, which includes removal of the brake pads to check for wear, cleaning and lubricating components of the brake calipers to ensure extended life, a complete under body inspection of the drive-shafts, tie rod ends, steering gear box and boots, suspension components, brake hoses and lines, fuel lines and connections, and an exhaust inspection to ensure that none of the items mentioned are cracked, broken, torn, loose, or leakingUpon Mr [redacted] ’s arrival into our Service Department on February 12, at approximately 3:45PM, Andrew E***, one of our Service Advisors, greeted Mr [redacted] At that time MrE [redacted] confirmed the service appointment for the “B” service for $ During that time Mr [redacted] informed MrE [redacted] that he did not want the “B” service performed, but simply the oil change and tire rotation that he had paid for at the time of purchasing his Honda Civic MrE [redacted] may have been confused by the conversation, believing the customer may have thought that oil changes and tire rotation were free with the purchase of any Certified Honda vehicles at our location, thus informing the customer that the A-service is $76.00, which is the regular price for that service Once Mr [redacted] showed MrE [redacted] the paperwork where he purchased the Fidelity pre-paid maintenance program, MrE [redacted] consulted with another Service Advisor on how to handle the Fidelity claim and proceeded with writing up the customer for his “A-1” serviceOn Tuesday, February 13, 2018, I learned of the incident that occurred the previous night as I was sent a notification of a Yelp review that Mr [redacted] had posted describing what had happened After researching the transaction, I left a message for Mr [redacted] @ 3:43PM (02/13/2018), to offer my apologies and my wish to speak with him regarding the transaction to get a better general understanding of how the incident came aboutOn 2/13/@ 5:20PM, Mr [redacted] did return my phone call and we did discuss the matter I did explain the wiper situation as a general screw up as the Service Advisor who was helping him at that time (Bryan B [redacted] ) was informed the wiper was missing by the service technician Bryan did ask Mr [redacted] if he was aware that is was missing (it was not) and that is when Mr [redacted] informed him that it was there when he drove in Not trying to escalate a bad situation, as the vehicle was one hour and minutes past the promise time, Bryan went to the Parts Department to acquire a passenger side wiper blade to be installed at no charge to the customer After handing the wiper blade off to another technician, it was discovered that the existing wiper was not missing and the technician proceeded to replace the wiper as he was instructed by Bryan B [redacted] At that point in time, we were simply trying to get the customer on his way and not take up anymore of his timeDuring our phone conversation, I did acknowledge to Mr [redacted] that the handling of the free oil change and tire rotation was not handled properly by MrE*** MrE [redacted] was not trained that way and any disciplinary action will be handled on our end One of the duties of our Service Advisor is to notify customers what “recommended” maintenance is due for their vehicle It is the Advisor’s duty to simply inform the customers what service is recommended, it is not their duty to force the customer to make a decision one way or the other With that being said, I do believe MrE [redacted] did inform the customer that “he was trained that way”, because the vehicle’s Maintenance Minder system was indicating a B service due, as noted on the customer’s paperworkAs for fulfilling Mr [redacted] ’s desired settlement, I have no issues with providing Mr [redacted] with a written explanation of why MrE [redacted] was unaware of the terms and conditions of Mr [redacted] ’s Fidelity Maintenance packageI simply believe that MrE [redacted] was confused by the customer’s statement that it is part of our Certified program Once, MrE [redacted] was aware of the Fidelity purchase, he proceeded as requested by the customerRegards, Tim F [redacted] Roush Honda Parts and Service Director
? I? am not going to pick apart your responseAt the end of our conversation I clearly asked for the labor cost of $to be refundedI feel that this is more than fair amount for the time and money that I have spent dealing with the issues that resulted from the repairs that you performed on my carThe readjustment of the valves and diagnosis at [redacted] cost me $Further expenses I accrued during this process included letting the car sit for several months due to the miss adjusted valves and then having it towed to [redacted] for repairI appreciate Rousch’s offer to clean the engine, but am unwilling to bring my car back for further servicing because of the way this matter was handled.?
In response to this customer's rejection of our offer;We understand his frustration with this situation, but are not willing to refund his requested amount of $614.80.We performed a needed, diagnosed and authorized repair to his vehicle. We are however willing to meet in the middle of the amounts in question and offer him a refund of $500.00. This is the final offer we will make to Mr [redacted] . We will honor this refund offer until 6:PM EST on 11/30/15, at which time the offer will be void and no other offer will be made, and we will consider this matter closed. We believe this offer is fair and equitable to both sides.Thank you.
We have made contact with Mr [redacted] and explained that we would like to retrieve his vehicle from the Honda Store in Youngstown, OH.? On Thursday, February 23, we did retrieve the vehicle from Youngstown and brought it back to our facilities in Westerville, OH? at no charge the customer.? At that time, we contacted Mr [redacted] to inform him that we did retrieve his? vehicle and we would have one of our Honda trained technicians inspect the vehicleOn Monday, 2/27/17,? Mr [redacted] was then informed? ? that we were going to waive the tear down fee and make inspections to determine what may have contributed to the overheating of the vehicle.? We also informed Mr [redacted] the we would be removing the engine cylinder head and have it sent out for inspection.? At this point, we are currently waiting for the machine shop to finish their inspections on the engine cylinder head.? We have informed Mr [redacted] we would update him by the end of the week , 3/3/17, and bring him up to speed on the cylinder head inspectionsAt this point we are uncertain the cause of the overheating issue on Mr [redacted] 's vehicle and have? kept him informed of our findings
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
We have made contact with Mr*** and explained that we would like to retrieve his vehicle from the Honda Store in Youngstown, OH. On Thursday, February 23, we did retrieve the vehicle from Youngstown and brought it back to our facilities in Westerville, OH at no charge the
customer. At that time, we contacted Mr*** to inform him that we did retrieve his vehicle and we would have one of our Honda trained technicians inspect the vehicleOn Monday, 2/27/17, Mr*** was then informed that we were going to waive the tear down fee and make inspections to determine what may have contributed to the overheating of the vehicle. We also informed Mr*** the we would be removing the engine cylinder head and have it sent out for inspection. At this point, we are currently waiting for the machine shop to finish their inspections on the engine cylinder head. We have informed Mr*** we would update him by the end of the week , 3/3/17, and bring him up to speed on the cylinder head inspectionsAt this point we are uncertain the cause of the overheating issue on Mr***'s vehicle and have kept him informed of our findings
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.After verbally reviewing a second appraisal with my insurance company, I am satisfied with the resolutionMy claims adjustor reported no body work when providing the value of my car I will provide additional written documentation when received
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.After verbally reviewing a second appraisal with my insurance company, I am satisfied with the resolutionMy claims adjustor reported no body work when providing the value of my car I will provide additional written documentation when received
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I am not going to pick apart your responseAt the end of
our conversation I clearly asked for the labor cost of $to be refundedI feel that this is more than fair amount for
the time and money that I have spent dealing with the issues that resulted from
the repairs that you performed on my carThe readjustment of the valves and diagnosis
at *** cost me $Further expenses I accrued during this process
included letting the car sit for several months due to the miss adjusted valves
and then having it towed to *** for repairI appreciate Rousch’s offer to
clean the engine, but am unwilling to bring my car back for further servicing
because of the way this matter was handled
Good afternoon, While we can appreciate and empathize with the situation that Ms*** is going through, we do not agree that we have deceived her in any way. Our position is as follows; According to the *** Vehicle History Report for this vehicle,
there had been no reported accidents as of the date of purchase. It should be noted that Ms*** signed a copy of the *** Vehicle History Report stating there were no reports of accident damage. No separate assurances were made to Ms*** that the vehicle had not been in an accident, only that the *** Vehicle History Report showed the vehicle had not been involved in an accident and we had no information to the contrary.Our technician found no major issues with the vehicle during the reconditioning process.The claims adjuster provided Ms*** with a CCC ONE Market Valuation Report that shows instances of collision and not as Ms*** stated. Both are shown in duplicate. Both are from Pennsylvania. Neither was reported to ***. We do our best as an automobile dealership to make sure we are selling safe and quality vehicles to our customers. We did our due diligence with the information that was available to us in reference to this vehicle.*** and CCC ONE both state in their respective disclaimers that they rely on external sources for accuracy and reliability. Both companies also claim No Responsibility for errors, inaccuracies and omissions.Since this accident, according to Ms*** , was not her fault, this matter is between her and the at fault individual's insurance company and not her and Roush Honda.We in no way misrepresented the vehicle in question and stand behind its sale to Ms***.Thank you
Good afternoon, While we can appreciate and empathize with the situation that Ms*** is going through, we do not agree that we have deceived her in any way. Our position is as follows; According to the *** Vehicle History Report for this vehicle,
there had been no reported accidents as of the date of purchase. It should be noted that Ms*** signed a copy of the *** Vehicle History Report stating there were no reports of accident damage. No separate assurances were made to Ms*** that the vehicle had not been in an accident, only that the *** Vehicle History Report showed the vehicle had not been involved in an accident and we had no information to the contrary.Our technician found no major issues with the vehicle during the reconditioning process.The claims adjuster provided Ms*** with a CCC ONE Market Valuation Report that shows instances of collision and not as Ms*** stated. Both are shown in duplicate. Both are from Pennsylvania. Neither was reported to ***. We do our best as an automobile dealership to make sure we are selling safe and quality vehicles to our customers. We did our due diligence with the information that was available to us in reference to this vehicle.*** and CCC ONE both state in their respective disclaimers that they rely on external sources for accuracy and reliability. Both companies also claim No Responsibility for errors, inaccuracies and omissions.Since this accident, according to Ms*** , was not her fault, this matter is between her and the at fault individual's insurance company and not her and Roush Honda.We in no way misrepresented the vehicle in question and stand behind its sale to Ms***.Thank you
*** had every right to be upsetWe reviewed his experience and determined where our team failed to communicate this lease turn in fee properly during the buying process, therefore setting *** up for an unpleasant surprise at the end of his leaseWe are fortunate to have client's feedback such
as ***'s because it teaches us how we can provide a better customer experienceWhen I spoke with *** he was very happy with the opportunity to discuss his experience & understood the lease end fee as a resultI thanked *** for helping us improve as a team & welcomed him back anytime that he needs something at Roush HondaIn the end, both sides benefit from the opportunity that Revdex.com provides with this platform to shine light on a client's experience and give the business entity an opportunity to re- evaluate and promote business improvement as a resultThank you to *** our client for his understanding and for his help improving our performanceAlso thank you to Revdex.com for connecting us with our client and allowing us this opportunity
*** had every right to be upsetWe reviewed his experience and determined where our team failed to communicate this lease turn in fee properly during the buying process, therefore setting *** up for an unpleasant surprise at the end of his leaseWe are fortunate to have client's feedback such
as ***'s because it teaches us how we can provide a better customer experienceWhen I spoke with *** he was very happy with the opportunity to discuss his experience & understood the lease end fee as a resultI thanked *** for helping us improve as a team & welcomed him back anytime that he needs something at Roush HondaIn the end, both sides benefit from the opportunity that Revdex.com provides with this platform to shine light on a client's experience and give the business entity an opportunity to re- evaluate and promote business improvement as a resultThank you to *** our client for his understanding and for his help improving our performanceAlso thank you to Revdex.com for connecting us with our client and allowing us this opportunity.
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I met with Tim and Jeff 3/8/to discuss complaint ID ***. Jeff and Tim were apologetic for the way I was treated and acknowledged they were wrong about the warranty. They have refunded me for the repair. I accept their response
I met with Tim and Jeff 3/8/to discuss complaint ID ***. Jeff and Tim were apologetic for the way I was treated and acknowledged they were wrong about the warranty. They have refunded me for the repair. I accept their response
The client feels that the GAP policy did not cover the entire difference between the amount that their totaled vehicle was valued to be worth and what the payoff on the loan was. We spoke with the GAP administrator in reference to the client's concern. The GAP administrator
communicated to us that because there was a payment skipped, that payment ($508) plus interest was placed at the end of the loanThis amount unfortunately is not covered by the GAP administrator because the payment was skipped/ missed, therefore it would not be considered. After gaining this information from the GAP administrator, we attempted to communicate this information to the clientTo our knowledge there are no GAP administrators that cover skipped/ missed payments when a vehicle is deemed a total loss