Cliff's Auto Service Center

I look forward to speaking with them to see what happened I will arrange to take my vehicle back to have them look at it again and would allow them to do the repairs gratis as per their request

I look forward to speaking with them to see what happened. I will arrange to take my vehicle back to have them look at it again and would allow them to do the repairs gratis as per their request

Revdex.com:
At this time, I have not been contacted by Cliff's Auto Service Center regarding complaint ID ***
Sincerely,
*** ***

To Revdex.comI am responding to the complaint from *** ***This is the first time I recieved this complaintI emailed *** and ask her if she would like us to handle it with her or if she would rather we go thru the Revdex.comShe emailed me back and said to use the Revdex.com.I have researched this
invoice and with the employee that made the ticket and talked with her at the time of service.We have discovered a mistake on our part that could be part of the confusion or there was or might have been a mix up with the wrong vehicle that does happen on rare occasionsWe have found that on the invoice copy that we gave her we made the mistake of telling her that the front brakes were getting lowIn researching the invoice the tech that worked on the vehicle had written down that the rear brakes were getting low and the rotors were ok and that they needed resurfacingwhich is included in the brake jobIt is noted on the front of her invoice that it was the front brakes and that the rotors needed resurfacing It was just a transposing error and could possibly happen as it is just human errorWe are more than happy to recheck it for free with her standing in the shop beside her vehicle to see what things look like and how everything isWe are very sorry this happened to such a good and long time customerIt is human error and we are willing to do the job for free if the rear brakes are needed and would recommend that she would let us have the chance to win her respect back. I have talked with my employees about the language they used that day and none of them remember that part and I understand that they would say thatBut to there defense and I am not saying it did not happenThey are not taught or trained that way and I will fire the person if she thinks that is what should be doneShe mentioned that she has been here many times and we know thatAnd if so she know that we do not talk to customers that way around here. I am more that happy to meet with her face to face and come to some kind of agreement and also recheck her vehicle in front of her if she would likeI will do that personally myself. I am willing to do whatever she feels is necessary to make her feel comfortable with us and whatever happened in this situationI know that for whatever reason people are people and some things go wrong or are just simply misunderstood and we do not operate that wayI will explain to her how are system works and how we handle our business and it might help her understand how maybe it could have been a total failure by one of my employees on that day.Please let us have another chance to serve you and please you in the future.Thank you very much for your past business