Clifford Pennartz Dairy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We attempted an interpretation of the fragrance oil submitted by *** * ***Our perfumer spent no less than hours interpreting the various notes and attempting a variety of combinations in order to match the sample providedOur staff reviewed this fragrance no less than times.At a cost
to the customer of $45.81)Once our perfumer and myself agreed that we had created a solid fragrance oil match (that is to say, that the original target that was submitted was in the form of an alcohol diluted perfume, and our resulting sample is in the form of a pure fragrance oil), we shipped an approval sample to *** * ***When an approval sample is shipped, we instruct customers to contact us with their approval or with any tweaks that they would like*** * *** contacted our perfumer via phone and in an agitated tone, informed her that the approval sample was nothing like the target providedOur perfumer asked her what she did not like about it, and what specific notes she was not smelling or what notes were off, in her opinion*** * *** then said that she was not a chemist or a perfumer and that it was our perfumers job to know that informationOur perfumer informed *** * *** that we spent a significant amount of time interpreting her target, and that we truly do believe it to be a matchShe further informed that we would need more feedback in order to provide additional approval samplesAt this point *** * *** became very agitated and chose to end the conversation*** * *** then sent an email asserting the same information that was provided on the phoneThis is to say that she simply said the interpretation was nothing like the original target, and provided no actual feedback as to what changes she would like to seeWe do inform our customers that we will make several attempts at their targets if they are not satisfied, but we also tell customers we will work until we are also satisfied that the target has been matchedIf a customer is unwilling to provide constructive feedback, and we truly do think the fragrance has been matched, we really have nowhere to go from thereThere have been several instances in the past where it is our opinion that the oil has been completed, and a customer says that they think a specific note needs to be increasedWe might disagree, and think that the addition of that note would actually make the interpretation less accurate, but we still make the changes, as the customer has provided their constructive opinionWe have offered this service at an extremely low cost for years now, and this is the first customer to provide no constructive feedback and say that their target wasn't even close to matchedWe offer fragrances that have been formulated by our team of perfumers, and we did not build a base of thousands of satisfied customers by ignoring the constructive criticism of our clie ntsWe can only work with the feedback that is provided by the customerHad this particular client chosen to provide us with any sort of reasonable feedback, we most certainly would have continued to work on her targetThis customer refers to a few unfavorable reviews on a third party website that are completely and totally unrelated to this service and frankly are almost unintelligibleWe would respond to those if we could make sense of them as wellWe always work to satisfy every customer and take care of every issue that they have, when they will work with us to help make their need clear

Customer was not content with order timetable, and was unaware of standard order processing time despite it being stated on our homepageProduct was somewhat delayed due to in house miscommunication, but was shipped as soon as prepared with customer's chosen shipping methodCustomer was still
refunded in full for order on Nov *, (Transaction ID # ***), and now has both the products ordered and their money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]