Clifford Performance

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com The customers product was shipped out via UPS on October 15, Tracking information says on schedule for delivery on October 20, If the customer did in fact order from our website there is an automatic response generatedThe customer was informed when he called that the item was taking up to to weeks to get from our supplierHe may have misunderstood that it would go directly to himThe item is a custom order and comes to us to set upIt is then sent to the customerSometimes we are at the mercy of UPSWe apologize for any misunderstanding on this issue and hope the customer will be satisfied when the item arrives Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not factualI called and asked for a shipping estimate timesThe first time I was provided a date of September Which would have been weeksThe next time I was told September 29- Oct which would have been weeksI called and left a voice mail after Oct passed [redacted] was not returnedAt no time was a span of 4-weeks mentionedIf the parts arrive on Oct 20, then that will be weeksNo time during the weeks was I notified of where my order wasThere was no information to misunderstandExtremely poor communication and then blamed on UPS and the customerPathetic Final Consumer Response / [redacted] (4200, 10, 2015/10/21) */ October @ 5:15PMI did not receive the item from Clifford Performance as promised, the UPS truck just rolled away after delivering items from other suppliersClifford performance did not provide a tracking number or notify me of the ship date so I am unable to follow up

ID# 12420124The customer made the decision to keep the parts and do what was needed to make them fit properly(We have a very lenient return policy) Customer service is very important to usWe have been in business since 1967.Also stated in our limited warranty, We are not liable for any labor
incurred in the installation of our parts, And it is apparent that the customer is trying to have us pay for his mechanic fees, As the original charge was for $So it is not the parts he is claiming the money for, but the labor

My only response is that this customer is trying to either get more money from our company for his mechanic- which is in our warranty sheet that we are not responsible or he just wants to complain. I cant really understand why this is continuing. Thank [redacted] *attached is our warranty sheet.

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
The customers product was shipped out via UPS on October 15, 2015. Tracking information says on schedule for delivery on October 20,...

2015.
If the customer did in fact order from our website there is an automatic response generated. The customer was informed when he called that the item was taking up to 4 to 6 weeks to get from our supplier. He may have misunderstood that it would go directly to him. The item is a custom order and comes to us to set up. It is then sent to the customer. Sometimes we are at the mercy of UPS. We apologize for any misunderstanding on this issue and hope the customer will be satisfied when the item arrives.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not factual. I called and asked for a shipping estimate 3 times. The first time I was provided a date of September 21. Which would have been 3 weeks. The next time I was told September 29- Oct 2 which would have been 4 weeks. I called and left a voice mail after Oct 2 passed [redacted] was not returned. At no time was a span of 4-6 weeks mentioned. If the parts arrive on Oct 20, then that will be 7 weeks. No time during the 7 weeks was I notified of where my order was. There was no information to misunderstand. Extremely poor communication and then blamed on UPS and the customer. Pathetic.
Final Consumer Response /* (4200, 10, 2015/10/21) */
October 20 @ 5:15PM. I did not receive the item from Clifford Performance as promised, the UPS truck just rolled away after delivering items from other suppliers. Clifford performance did not provide a tracking number or notify me of the ship date so I am unable to follow up.

I am rejecting this response because: [redacted] completely lied to me about his carbertor kit. as you can see in all the emails and responsed I sent, he sold me somehting that would not work on my car with out thousands of extra dollars to get his system to work on my car.  He told me after I asked and explained my car in detail that his system would work on my car just put it on and it would work. that was not the case as you can see by all the extra money I had to spend to get his system to fit on my car properly and to get his system to run on my car properly and still does not work 100% as I have to spend more money to get it to run 100%my last response should have cleared this up: orinale cost to but his system on was $350 this I knew head of time, but we had to modify the [redacted] system to to make it work which costed an extra $500.  see invoice from Montgomery auto I sent last time,  then I had to spent another $1,500 to compeltely rebuild the [redacted] system just to get my car to run 80%, see invoice from [redacted] at The Carb Shop.  you can call [redacted] and talk with him, he can tell you this system should have never been sold for my car that [redacted] at [redacted] was just trying to make a sale and took advanatge of me.  Yes I am asking for all the money I spent in reimbursement as [redacted] at [redacted] lied to about his system was just put it on and it will work.  As you can see that was not the case.so I want [redacted] to send me a check for everything.   $1,742.00 for the carb kit system, $850 for the first bill at Montgomery Auto, and the $1,500 invoice from The Carb shop for a total of $4,092.00.  if [redacted] at [redacted] wants his system back I will send it back but he will have to pay for someone to take it off and put my orginal equipment back on.  [redacted] from the Carb show was going to take off and send back but [redacted] told him on the phone he would not take it back.   The [redacted] system would never work for my car the was it is and [redacted] just sold it to make a sale and took advantage of me.If [redacted] does not send this amount in the next 30 days,  I will take legal action and contact the Attorney Genreals office as I have all the records to back me up on this.  further more, his warrentty was never mentioned at tme of sale or after sale.  It was not sent or mentioned until I field a disspute.  I can prove and show all these records.Please advise if I need to start the process of law suite and contact the Attorney genreals office. 
Thank you [redacted]cc: [redacted]