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Clifton A. Hodges, DDS., PA

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Clifton A. Hodges, DDS., PA Reviews (1)

The following letter and documentation is addressing complaint #[redacted] filed on 12/30/2015. The patient had been is our practice for several years. He had decided that he wanted to only have x rays at two year intervals. We had been very accommodating with the patient, giving him a discount back...

in 2013 on xrays by adjusting of full amount. I have included notes that the hygienist would be due. The hygienist also informed him that we would not be able to see him if he did not comply with the policy. When it was due for him to have an exam and xrays, the hygienist sat him down in her chair told him what was to be done that day. He stated I do not want x rays. She said we can divide the appointments and do xrays and an exam today like we had previously discussed. We can get you back into our schedule for a cleaning. He abruptly got up and left. This would be considered as a same day cancellation. I have enclosed a copy of the same day cancellation that we provide to our patients and have posted in our office. Along with a copy of the xray policy. Reviewing the documentation at each visit Mr. [redacted] was fully aware of our polices . Our office told him on many occasions what he would be scheduled for. we have tried to accommodate him for the past few years and tried to work with his budget. we do have a business to run and cannot have patients reserving time in our schedule and not honoring that time. Thank you for allowing us to submit this for your review.

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Address: 90 Main St, Topsham, Maine, United States, 04086-1209

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