Clifton Heating and Cooling

Case # [redacted] To whom it may concern, We are writing in reference to the case number mentioned aboveWe strive to give all of our customers the best serviceUnfortunately, other issues can arise long after we complete a repairWe do all of our diagnostic testing at the time of the initial service call and we explain to the homeowner all expenses that they may incur with their repairWe always get the homeowners approval prior to doing any repair We were sent the service request from the home warranty company on March 8, and we left a message at pm to schedule an appointmentMr [redacted] called back on March at 9:am and scheduled an appointment for Monday March before noon to look at their upstairs systemOur technician arrived at the home approximately am and started the diagnostic processHe found the unit was very low on refrigerant and then performed a leak searchHe found a repairable leak on the upstairs indoor coilHe then told the homeowner that the office would call them later that day or the next day to go over the refrigerant costs as well as the scheduleThe office called several times over the next few days and left several messagesFinally on March 22nd, Mr [redacted] called and we went over the refrigerant costsWith their home warranty company, their policy since is that they will cover the first $ [redacted] per pound retail cost of any refrigerantThe homeowners are responsible for the remaining amountMr [redacted] has been a customer of theirs since They have it stated in all of their contractsWe discussed this with Mr [redacted] He was surprised by the cost of R-At the time of their repair, the cost of R-at our company, was $ [redacted] per poundThe repair required lbs of R-That cost was going to be $***We talked to the homeowner and tried to help them out and offered a discount at $ [redacted] per pound, which brought their total to $***The homeowner decided to do the repair but also asked that we give him a quote to replace his upstairs systemThe homeowner scheduled the appointment for the repair for March before noonOur technician arrived approximately at am on the 29th and started the repairAfter the repair was made on the 29th, our technician performed a nitrogen pressure test to confirm the leak repair and then he pulled a vacuum and charged the system accordinglyThe system was working properly when they left and was running a degree split, which is perfectWe did take pictures of the leak before the repair and after the repairMr [redacted] signed the ticket and wrote a check for the amount of $***We gave Mr [redacted] the price of the replacement on April and have not heard back from them until October 9th, Their home warranty gives them a day warranty on all repairsThe home warranty company is the one who warranties any repairsIf the system fails again within the day time frame, the home warranty would have contacted our company to look at the system againWe did not receive any requests from the home warranty company or the homeowner at all since the initial request in MarchIf another leak happened on the coil, our technician would not be able to determine thatIf there was a slow leak, the system would not have lasted through the summerWhich leads our company to believe that another leak happened and leaked out all of the refrigerant very quicklyWe have spoke with the home warranty company twice and gave them our diagnoses as well as the repair costsThey agreed that we did everything within our contract with themThe home warranty company has also stated that Ms [redacted] is getting a new air handler as the new leak is not repairableWhile we sympathize with Ms [redacted] 's unfortunate situation, we have done everything within our contractual obligations and abilitiesWe wish all the best to Ms [redacted] and hope she can find reasonable resolution to her situation with her home warranty company Thank you, AnneOffice ManagerClifton Heating

Ref: [redacted] To whom it may concern, I am replying to a complaint that was mailed to us today by [redacted] On October 2, [redacted] submitted a work order for her air conditioner with her home warranty company and they sent it to our companyWhen the work order came to our company, it was an authorization required because the contract was only days old We called [redacted] on the 2nd to find out the issue and when we spoke to her, she had stated that the unit upstairs wasn't cooling and had not been cooling for a whileWe scheduled the appointment for October 6th between and On the 6th, our technician went to the home and found her compressor for the upstairs area of the home, not pumping correctlyHe found internal damage to the compressor (bad valves) He also found that the outdoor unit was extremely dirty and that the filter was 100% stopped up(which is stated on the work order which the homeowner acknowledged by signing the ticket) The technician then informed the homeowner that the upstairs furnace and coil had a condensate pump on the unitHe informed her that we do not recommend condensate pumps for units located in the attic as they can freeze and if they break, water can go into your ceilingHe also informed the homeowner that the condensate pump needed to have a pan under it for that reason as well as a emergency pan switchThe homeowner then asked the technician if it were his home, what would he do? Would he replace the compressor with the home warranty company or if he would change out the system entirely? He gave his opinion on what he would do if it were his homeHe said he would go to a heat pumpHe gave her a rough estimate on what it would cost to change the system out because the homeowner asked As far as the diagnoses goes, when we get a authorization required from the home warranty company, we have to call into them and let them know what we find and our professional opinion as to what could have caused the failureThe unit being dirty did not happen in a matter of a few days nor did the stopped up filterIf the compressor shorted, that could have happened all of a suddenBad valves happen over time and is a slow failure(for a lack of a better term) We informed the warranty company about the condensate pump and said that the pump needs a pan under it as well as a switchThe home warranty company then determines if they are going to cover the repair When we called [redacted] to discuss the home warranty's decision, she became upset with usShe started off the conversation stating that her unit was not stopped up nor was the filterShe also stated that the unit stopped working all of a suddenWhen we speak with homeowners, we write down what they tell us to help us diagnose their issueAlso with the home warranty company, they require us to take pictures of anything we may find wrongWe have the pictures of the filter, the dirty outdoor unit and the condensate pump sitting on the floor in the attic with no protection As far as us being rude and yelling, we tried to explain that it is not up to us to determine if something is going to be covered by the home warranty companyWhen trying to explain this to [redacted] ***, she started raising her voice while we were speakingAt the end of the conversation, [redacted] was becoming very upset and stated she was going to give us horrible reviews and then hung up the phone We have been a preferred vendor for this home warranty company for about years nowThey come to us with difficult cases as well as second opinions tooWe are trusted because we are a honest company to do business withThey trust our professional opinionWe have called in several thousand authorizations over the years and some are not covered and some areThe majority are coveredWhen some are not covered, the homeowner gets upset with us because we are the ones who notified the warranty companySo they deem us the “bad guys”We have a contract with the home warranty company to report any and all issues when something isn't maintained or installed correctly We do not like being the “bad guys”We do everything we can to try and make our customers happy We have called [redacted] and spoke with her about her complaint and she seemed to be very happy with us calling her back and talking with her about thisWe hope we can do business with her againWe have been with the Revdex.com for several years with no complaints and we would like to keep it that way Thank you for bringing this to our attention and we hope we have cleared up this situationIf there are any other questions or concerns, please feel free to contact us at [redacted] Monday through Friday 8am to 4pm Thank you, [redacted] Clifton Heating

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information in the letter was againMore lies from this companyI WILL NEVER do business with Clifton Heating and cooling as long as *** *** is still involved.
Here are examples of information:
"We called *** *** on the 2nd to find out the issue and when we spoke to her, she had
stated that the unit upstairs wasn't cooling and had not been cooling for a while."
I never said any of thisMy unit stopped working and had worked previouslyWhen I made the claim to my warranty company my unit had not been working for day not "a while"
"Our technician went to the home and found her compressor for the upstairs
area of the home, not pumping correctly"
We do not have a story house, our house is one floorCompressor that was broken was located on our outside unit, no compressor is located in attic air handler.
"He also found that the outdoor unit was extremely dirty and that the filter
was 100% stopped up(which is stated on the work order which the homeowner
acknowledged by signing the ticket)"
The filter had only been used for month, and you could still see light through the filter, I still have the filter and sent pictures myself to our home warranty companyThe company did try to get me to spend additional money that day to clean my outside unitWhich I declined services
"The technician then informed the homeowner that
the upstairs furnace and coil had a condensate pump on the unit."
We do not have a furnace, the unit in the attic is an air handler.
" If the compressor
shorted, that could have happened all of a suddenBad valves happen over time and is a
slow failure(for a lack of a better term)"
The compressor was not taken apart and inspected and that is the only way they would have seen the valvesThey can not 100% without a doubt said it was the valves.
** *** did call and speak to me and apologized for the situationI would have considered this situation resolved if there were not some many inaccuracies and lies within the response letter.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information in the letter was againMore lies from this companyI WILL NEVER do business with Clifton Heating and cooling as long as *** *** is still involved.
Here are examples of information:
"We called *** *** on the 2nd to find out the issue and when we spoke to her, she had
stated that the unit upstairs wasn't cooling and had not been cooling for a while."
I never said any of thisMy unit stopped working and had worked previouslyWhen I made the claim to my warranty company my unit had not been working for day not "a while"
"Our technician went to the home and found her compressor for the upstairs
area of the home, not pumping correctly"
We do not have a story house, our house is one floorCompressor that was broken was located on our outside unit, no compressor is located in attic air handler.
"He also found that the outdoor unit was extremely dirty and that the filter
was 100% stopped up(which is stated on the work order which the homeowner
acknowledged by signing the ticket)"
The filter had only been used for month, and you could still see light through the filter, I still have the filter and sent pictures myself to our home warranty companyThe company did try to get me to spend additional money that day to clean my outside unitWhich I declined services
"The technician then informed the homeowner that
the upstairs furnace and coil had a condensate pump on the unit."
We do not have a furnace, the unit in the attic is an air handler.
" If the compressor
shorted, that could have happened all of a suddenBad valves happen over time and is a
slow failure(for a lack of a better term)"
The compressor was not taken apart and inspected and that is the only way they would have seen the valvesThey can not 100% without a doubt said it was the valves.
** *** did call and speak to me and apologized for the situationI would have considered this situation resolved if there were not some many inaccuracies and lies within the response letter.
Regards,
*** ***

Ref: [redacted]
To whom it may concern,
I am replying to a complaint that was mailed to us today by
[redacted]
On October 2, 2014 [redacted] submitted a work order for her
air conditioner with her
home warranty company and they...

sent it to our company. When
the work order came to
our company, it was an authorization required because the
contract was only 5 days old.
We called [redacted] on the 2nd to find out the issue and
when we spoke to her, she had
stated that the unit upstairs wasn't cooling and had not
been cooling for a while. We
scheduled the appointment for October 6th between 11 and 2.
On the 6th, our technician went to the home and found her
compressor for the upstairs
area of the home, not pumping correctly. He found internal
damage to the compressor
(bad valves) He also found that the outdoor unit was
extremely dirty and that the filter
was 100% stopped up. (which is stated on the work order
which the homeowner
acknowledged by signing the ticket) The technician then
informed the homeowner that
the upstairs furnace and coil had a condensate pump on the
unit. He informed her that
we do not recommend condensate pumps for units located in
the attic as they can freeze
and if they break, water can go into your ceiling. He also
informed the homeowner that
the condensate pump needed to have a pan under it for that
reason as well as a
emergency pan switch. The homeowner then asked the
technician if it were his home,
what would he do? Would he replace the compressor with the
home warranty company
or if he would change out the system entirely? He gave his
opinion on what he would do
if it were his home. He said he would go to a heat pump. He
gave her a rough estimate
on what it would cost to change the system out because the
homeowner asked.
As far as the diagnoses goes, when we get a authorization
required from the home
warranty company, we have to call into them and let them
know what we find and our
professional opinion as to what could have caused the
failure. The unit being dirty did
not happen in a matter of a few days nor did the stopped up
filter. If the compressor
shorted, that could have happened all of a sudden. Bad
valves happen over time and is a
slow failure. (for a lack of a better term) We informed the
warranty company about the
condensate pump and said that the pump needs a pan under it
as well as a switch. The
home warranty company then determines if they are going to
cover the repair.
When we called [redacted] to discuss the home warranty's
decision, she became upset
with us. She started off the conversation stating that her
unit was not stopped up nor was
the filter. She also stated that the unit stopped working
all of a sudden. When we speak with homeowners, we write down what they tell us
to help us diagnose their issue. Also
with the home warranty company, they require us to take
pictures of anything we may
find wrong. We have the pictures of the filter, the dirty
outdoor unit and the condensate
pump sitting on the floor in the attic with no protection.
As far as us being rude and
yelling, we tried to explain that it is not up to us to
determine if something is going to be
covered by the home warranty company. When trying to explain
this to [redacted], she
started raising her voice while we were speaking. At the end
of the conversation, [redacted]
[redacted] was becoming very upset and stated she was going to
give us horrible reviews and
then hung up the phone.
We have been a preferred vendor for this home warranty
company for about 8 years
now. They come to us with difficult cases as well as second
opinions too. We are trusted
because we are a honest company to do business with. They
trust our professional
opinion. We have called in several thousand authorizations
over the years and some are
not covered and some are. The majority are covered. When
some are not covered, the
homeowner gets upset with us because we are the ones who
notified the warranty
company. So they deem us the “bad guys”. We have a contract
with the home warranty
company to report any and all issues when something isn't
maintained or installed
correctly.
We do not like being the “bad guys”. We do everything we can
to try and make our
customers happy.
We have called [redacted] and spoke with her about her
complaint and she seemed to be
very happy with us calling her back and talking with her
about this. We hope we can do
business with her again. We have been with the Revdex.com for
several years with no
complaints and we would like to keep it that way.
Thank you for bringing this to our attention and we hope we
have cleared up this
situation. If there are any other questions or concerns,
please feel free to contact us at
[redacted] Monday through Friday 8am to 4pm.
Thank you,
[redacted]
Clifton Heating

November 12, 2014
Re: # [redacted]
To whom it may concern,
We are writing in response to the complaint made against
Clifton Heating by [redacted]
We have done all that we think we can do to try and resolve
this matter with [redacted]
We wish [redacted] all the best and we are sorry we could not
resolve this with her.
We would like for it to be noted that we at Clifton Heating,
have always had a great
reputation with the Revdex.com and also with our customers. We also
know that we will not be
able to make everyone happy. We will always try to do the
right thing when it comes to
making our customers happy.
If you have any questions, please feel free to call us at
[redacted] Monday through
Friday 8am to 4pm.
Thank you,
[redacted]
Clifton Heating

Case # [redacted]To whom it may concern, We are writing in reference to the case number mentioned above. We strive to give all of our customers the best service. Unfortunately, other issues can arise long after we complete a repair. We do all of our diagnostic testing at the time of the...

initial service call and we explain to the homeowner all expenses that they may incur with their repair. We always get the homeowners approval prior to doing any repair.  We were sent the service request from the home warranty company on March 8, 2017 and we left a message at 3 pm to schedule an appointment. Mr. [redacted] called back on March 10 at 9:30 am and scheduled an appointment for Monday March 13 before noon to look at their upstairs system. Our technician arrived at the home approximately 9 am and started the diagnostic process. He found the unit was very low on refrigerant and then performed a leak search. He found a repairable leak on the upstairs indoor coil. He then told the homeowner that the office would call them later that day or the next day to go over the refrigerant costs as well as the schedule. The office called several times over the next few days and left several messages. Finally on March 22nd, Mr. [redacted] called and we went over the refrigerant costs. With their home warranty company, their policy since 2013 is that they will cover the first $** per pound retail cost of any refrigerant. The homeowners are responsible for the remaining amount. Mr. [redacted] has been a customer of theirs since 2014. They have it stated in all of their contracts. We discussed this with Mr. [redacted]. He was surprised by the cost of R-22. At the time of their repair, the cost of R-22 at our company, was $[redacted] per pound. The repair required 11 lbs of R-22. That cost was going to be $[redacted]. We talked to the homeowner and tried to help them out and offered a discount at $** per pound, which brought their total to $[redacted]. The homeowner decided to do the repair but also asked that we give him a quote to replace his upstairs system. The homeowner scheduled the appointment for the repair for March 29 before noon. Our technician arrived approximately at 10 am on the 29th and started the repair. After the repair was made on the 29th, our technician performed a nitrogen pressure test to confirm the leak repair and then he pulled a vacuum and charged the system accordingly. The system was working properly when they left and was running a 22 degree split, which is perfect. We did take pictures of the leak before the repair and after the repair. Mr. [redacted] signed the ticket and wrote a check for the amount of $[redacted]. We gave Mr. [redacted] the price of the replacement on April 3 and have not heard back from them until October 9th, 2017. Their home warranty gives them a 60 day warranty on all repairs. The home warranty company is the one who warranties any repairs. If the system fails again within the 60 day time frame, the home warranty would have contacted our company to look at the system again. We did not receive any requests from the home warranty company or the homeowner at all since the initial request in March. If another leak happened on the coil, our technician would not be able to determine that. If there was a slow leak, the system would not have lasted through the summer. Which leads our company to believe that another leak happened and leaked out all of the refrigerant very quickly. We have spoke with the home warranty company twice and gave them our diagnoses as well as the repair costs. They agreed that we did everything within our contract with them. The home warranty company has also stated that Ms. [redacted] is getting a new air handler as the new leak is not repairable. While we sympathize with Ms. [redacted]'s unfortunate situation, we have done everything within our contractual obligations and abilities. We wish all the best to Ms. [redacted] and hope she can find reasonable resolution to her situation with her home warranty company.  Thank you,  AnneOffice ManagerClifton Heating

Ref: [redacted]
To whom it may concern,
I am replying to a complaint that was mailed to us today by
[redacted]
On October 2, 2014 [redacted] submitted a work order for her
air conditioner with her
home warranty company and they sent it to our company. When
the work order came to
our...

company, it was an authorization required because the
contract was only 5 days old.
We called [redacted] on the 2nd to find out the issue and
when we spoke to her, she had
stated that the unit upstairs wasn't cooling and had not
been cooling for a while. We
scheduled the appointment for October 6th between 11 and 2.
On the 6th, our technician went to the home and found her
compressor for the upstairs
area of the home, not pumping correctly. He found internal
damage to the compressor
(bad valves) He also found that the outdoor unit was
extremely dirty and that the filter
was 100% stopped up. (which is stated on the work order
which the homeowner
acknowledged by signing the ticket) The technician then
informed the homeowner that
the upstairs furnace and coil had a condensate pump on the
unit. He informed her that
we do not recommend condensate pumps for units located in
the attic as they can freeze
and if they break, water can go into your ceiling. He also
informed the homeowner that
the condensate pump needed to have a pan under it for that
reason as well as a
emergency pan switch. The homeowner then asked the
technician if it were his home,
what would he do? Would he replace the compressor with the
home warranty company
or if he would change out the system entirely? He gave his
opinion on what he would do
if it were his home. He said he would go to a heat pump. He
gave her a rough estimate
on what it would cost to change the system out because the
homeowner asked.
As far as the diagnoses goes, when we get a authorization
required from the home
warranty company, we have to call into them and let them
know what we find and our
professional opinion as to what could have caused the
failure. The unit being dirty did
not happen in a matter of a few days nor did the stopped up
filter. If the compressor
shorted, that could have happened all of a sudden. Bad
valves happen over time and is a
slow failure. (for a lack of a better term) We informed the
warranty company about the
condensate pump and said that the pump needs a pan under it
as well as a switch. The
home warranty company then determines if they are going to
cover the repair.
When we called [redacted] to discuss the home warranty's
decision, she became upset
with us. She started off the conversation stating that her
unit was not stopped up nor was
the filter. She also stated that the unit stopped working
all of a sudden. When we speak with homeowners, we write down what they tell us
to help us diagnose their issue. Also
with the home warranty company, they require us to take
pictures of anything we may
find wrong. We have the pictures of the filter, the dirty
outdoor unit and the condensate
pump sitting on the floor in the attic with no protection.
As far as us being rude and
yelling, we tried to explain that it is not up to us to
determine if something is going to be
covered by the home warranty company. When trying to explain
this to [redacted], she
started raising her voice while we were speaking. At the end
of the conversation, [redacted]
[redacted] was becoming very upset and stated she was going to
give us horrible reviews and
then hung up the phone.
We have been a preferred vendor for this home warranty
company for about 8 years
now. They come to us with difficult cases as well as second
opinions too. We are trusted
because we are a honest company to do business with. They
trust our professional
opinion. We have called in several thousand authorizations
over the years and some are
not covered and some are. The majority are covered. When
some are not covered, the
homeowner gets upset with us because we are the ones who
notified the warranty
company. So they deem us the “bad guys”. We have a contract
with the home warranty
company to report any and all issues when something isn't
maintained or installed
correctly.
We do not like being the “bad guys”. We do everything we can
to try and make our
customers happy.
We have called [redacted] and spoke with her about her
complaint and she seemed to be
very happy with us calling her back and talking with her
about this. We hope we can do
business with her again. We have been with the Revdex.com for
several years with no
complaints and we would like to keep it that way.
Thank you for bringing this to our attention and we hope we
have cleared up this
situation. If there are any other questions or concerns,
please feel free to contact us at
[redacted] Monday through Friday 8am to 4pm.
Thank you,
[redacted]
Clifton Heating

Review: Our home warranty company sent Clifton to inspect our broken AC. Clifton's techs looked at our AC system and stated that a dirty filter caused the compressor to stop working on a 10 year old unit, they also gave false information to our warranty company, including that we had no drain pan under our attic unit, which was completely false, they additional told our warranty company that there was no drain line from the pump in our attic unit, again completely false. B/c Clifton reported it was the dirty filter that caused the damage, and the additional false items, the warranty company deemed the needed repair a "preexisting condition" and wouldn't cover the repair of our broken compressor. The AC unit worked fine then just stopped working. We change our filter on a monthly basis. We were skeptical of a 100% blockage. Of course, Clifton said they'd be happy to fix the items it out-of-pocket - for $2,500-$3,000, or even replace the unit for even more money.We requested a second opinion from our warranty company. The second Heating and Cooling company came out and verified that in fact there were no blockages, there was a drain pan and a drain line from the pump as well as the information Clifton Heating and Cooling reported was false.When I called Clifton to discuss the false claims they made to my home warranty company I experienced horrible customer service. The woman on the phone informed me I didn't know what I was talking about, the began to yell at me and was very rude for the entire situation.Desired Settlement: I would just like this information reported. I believe there is some type of scam with this company rejecting warranty claims. Numerous reviews on business websites state the same experience I had. All of which resulting in denied claims with the warranty company, but most requested a second opinion like we did and the end result was a covered claim.

Business

Response:

Ref: [redacted]

To whom it may concern,

I am replying to a complaint that was mailed to us today by

On October 2, 2014 [redacted] submitted a work order for her

air conditioner with her

home warranty company and they sent it to our company. When

the work order came to

our company, it was an authorization required because the

contract was only 5 days old.

We called [redacted] on the 2nd to find out the issue and

when we spoke to her, she had

stated that the unit upstairs wasn't cooling and had not

been cooling for a while. We

scheduled the appointment for October 6th between 11 and 2.

On the 6th, our technician went to the home and found her

compressor for the upstairs

area of the home, not pumping correctly. He found internal

damage to the compressor

(bad valves) He also found that the outdoor unit was

extremely dirty and that the filter

was 100% stopped up. (which is stated on the work order

which the homeowner

acknowledged by signing the ticket) The technician then

informed the homeowner that

the upstairs furnace and coil had a condensate pump on the

unit. He informed her that

we do not recommend condensate pumps for units located in

the attic as they can freeze

and if they break, water can go into your ceiling. He also

informed the homeowner that

the condensate pump needed to have a pan under it for that

reason as well as a

emergency pan switch. The homeowner then asked the

technician if it were his home,

what would he do? Would he replace the compressor with the

home warranty company

or if he would change out the system entirely? He gave his

opinion on what he would do

if it were his home. He said he would go to a heat pump. He

gave her a rough estimate

on what it would cost to change the system out because the

homeowner asked.

As far as the diagnoses goes, when we get a authorization

required from the home

warranty company, we have to call into them and let them

know what we find and our

professional opinion as to what could have caused the

failure. The unit being dirty did

not happen in a matter of a few days nor did the stopped up

filter. If the compressor

shorted, that could have happened all of a sudden. Bad

valves happen over time and is a

slow failure. (for a lack of a better term) We informed the

warranty company about the

condensate pump and said that the pump needs a pan under it

as well as a switch. The

home warranty company then determines if they are going to

cover the repair.

When we called [redacted] to discuss the home warranty's

decision, she became upset

with us. She started off the conversation stating that her

unit was not stopped up nor was

the filter. She also stated that the unit stopped working

all of a sudden. When we speak with homeowners, we write down what they tell us

to help us diagnose their issue. Also

with the home warranty company, they require us to take

pictures of anything we may

find wrong. We have the pictures of the filter, the dirty

outdoor unit and the condensate

pump sitting on the floor in the attic with no protection.

As far as us being rude and

yelling, we tried to explain that it is not up to us to

determine if something is going to be

covered by the home warranty company. When trying to explain

this to [redacted], she

started raising her voice while we were speaking. At the end

of the conversation, [redacted]

[redacted] was becoming very upset and stated she was going to

give us horrible reviews and

then hung up the phone.

We have been a preferred vendor for this home warranty

company for about 8 years

now. They come to us with difficult cases as well as second

opinions too. We are trusted

because we are a honest company to do business with. They

trust our professional

opinion. We have called in several thousand authorizations

over the years and some are

not covered and some are. The majority are covered. When

some are not covered, the

homeowner gets upset with us because we are the ones who

notified the warranty

company. So they deem us the “bad guys”. We have a contract

with the home warranty

company to report any and all issues when something isn't

maintained or installed

correctly.

We do not like being the “bad guys”. We do everything we can

to try and make our

customers happy.

We have called [redacted] and spoke with her about her

complaint and she seemed to be

very happy with us calling her back and talking with her

about this. We hope we can do

business with her again. We have been with the Revdex.com for

several years with no

complaints and we would like to keep it that way.

Thank you for bringing this to our attention and we hope we

have cleared up this

situation. If there are any other questions or concerns,

please feel free to contact us at

[redacted] Monday through Friday 8am to 4pm.

Thank you,

Clifton Heating

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information in the letter was false again. More lies from this company. I WILL NEVER do business with Clifton Heating and cooling as long as [redacted] is still involved.

Here are examples of false information: