Clifton Mill

Initial Business Response /* (***, 8, 2016/03/07) */
Mr*** has indicated that the mattress is stained with ***
*** are more than an aesthetic issueThe salts and acids in *** permeate the upholstery layers and cause
A breakdown in the structure which
results in depression of the affected area
I am sure you can appreciate that personnel, shipping companies and the factory are averse to handling unsanitary mattresses
Mattress Mart is not the warrantorThe warrantor is the Manufacturer***' s***
It is important to note that *** purchased his king size mattress March 30, Before tax *** paid $***It has been used
constantly for the last six years
The good news, as a gesture of goodwill to a valued customer, I have authorized a Customer Service credit for *** in the amount of $*** which can be used for any Premium
King size mattressThe $*** would come off our sale price
It is a great opportunity for *** to choose a 'just right' quality mattress
*** can contact me directly, and we can assist him in the selection processdeduct the $***, and deliver and install promptly at no additional charge
I like to resolve issuers promptly and to the satisfaction of the customer
Please contact me at your earliest convenience
Initial Consumer Rebuttal /* (3000, 10, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for my denial of the above solution is simple; it took Mattress Mart a significant amount of time to respond to the Revdex.comTwo attempts, during which time I spent money on *** bills and slept on an old leather couchNormally a $ *** credit would be sufficient, however, in this case I've had an***
Final Business Response /* (***, 22, 2016/03/18) */
Good Afternoon,
When we offered *** $*** off our sale price we were quite frankly stunned that he found the offer unacceptable
*** ***
The answer to your question- yes, of course we will honour our offer
*** should see *** at either *** locationShe will be in *** this coming Sunday, Monday and TuesdayThey can arrange a meeting that is convenient to *** and *** will personally assist *** with her in depth knowledge
One important point for *** to understand***, in particular *** can permeate the upholstery layers of a mattress; the salts and acids in the fluid break down the upholstery layers resulting in a depression in the mattressAbsolutely vital to use a mattress protector and launder it frequentlyThe result is a more healthful sleeping environment and a long lasting mattress with no warranty issues
***
Final Consumer Response /* (2000, 24, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)