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Climate Control USA Reviews (2)

Good Morning Mrs [redacted] I received notification of the recent customer service issue from the Revdex.com I would like to first thank you for your business and for informing our company of the recent negative experience at the [redacted] location I am pleased to hear that the shopping experience for you as a frequent shopper has been pleasant and professional I apologize for the most recent experience that caused you and your husband to leave feeling pressured and annoyed One of our primary business goals is for our customers to always feel comfortable in our establishments After some research I have verified the identity of the employee in question The employee had been verbally reprimanded after an initial complaint regarding similar behavior The employee will now be formally reprimanded Again I completely apologize for the recent experience We hope that you will continue to shop at our [redacted] location and that we continue to provide the professional customer service previously received Thank you for making the company aware of the incident and we appreciate your business Sincerely, Laurie Bowman

Good Morning Mrs. [redacted]
 
I received notification of the recent customer service issue from the Revdex.com.   I would like to first thank you for your business and for informing our company of the recent negative experience at the [redacted] location.  I am pleased...

to hear that the normal shopping experience for you as a frequent shopper has been pleasant and professional.   I apologize for the most recent experience that caused you and your husband to leave feeling pressured and annoyed.   One of our primary business goals is for our customers to always feel comfortable in our establishments.  After some research I have verified the identity of the employee in question.  The employee had been verbally reprimanded after an initial complaint regarding similar behavior.   The employee will now be formally reprimanded.  Again I completely apologize for the recent experience.  We hope that you will continue to shop at our [redacted] location and that we continue to provide the professional customer service previously received.   Thank you for making the company aware of the incident and we appreciate your business.     
 
Sincerely,
Laurie Bowman

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