Climatech Mechanical Heating and Air Conditioning Services

Complaint: ***
I
am rejecting this response because: I believe I should be reimbursed for the
original installation costs the company installed an inferior product, Too
close to my homeThe location of the A/C condenser caused the system to break
down after three years
As requested, in response to Climatech’s below is an explanation
of the events
After Climatech’s second
visit to my home, I hired a specialist to exterminate the bees around the
condenser. No live bees were found in
the areaTo confirm, please contact the exterminator *** *** ***
I have had several independent companies inspect and
test the AC system in our home and the following conditions were noted:
The system that Climatech installed three (3) years ago uses an
outdated refrigerant
The condenser was installed
too close to the house
The system is not working
because of a leak and loss of refrigerant - the other companies found the
leak within minutes of inspecting the system, whereas Climatech technician did not appear technically
capable of diagnosing the problem
On July 24, I had a new Heating and Cooling
system properly installed in my house by another HVAC Company
If you Need to see photos Please let me knowThe file
was too large to attach here
Sincerely,
*** ***

Refund was given to customer for the original visit in June when technician himself attempted to exterminate bees There was no charge for second visit in July even though bees were still present in unit There are no previous issues with installation or location of equipment from three years ago This customer has not had regular maintenance done on equipment as recommended

Customer Called to service their A/C system!After arriving technician found bee issues customer may not have been aware of.  Technician went out of way to attempt to service including attempt to spray the bees first.  Unsafe Condition for anyone to work except a bee keeper or...

exterminator!!  We requested the customer have professionals take care of the issue and call back to create another service call for the equipment.We returned a few days after customer called and complained that we did not come back soon enough.  There still was an unsafe condition with an active bee nest and customer attempting to spray the nest and in an agitated state!As of this writing we have refunded the original service visit fee.Safety is and should be number one on any Jobsite!  We require a safe location for our technicians to work - If they feel threatened as they did in this case they are to protect themselves and not go into an unsafe condition.  We and this customer seem to Agree to Disagree!

Customer Called to service their A/C system!
After arriving technician found bee issues customer may not have been aware of.  Technician went out of way to attempt to service including attempt to spray the bees first.  
Unsafe Condition for anyone to work except a...

bee keeper or exterminator!!  We requested the customer have professionals take care of the issue and call back to create another service call for the equipment.
We returned a few days after customer called and complained that we did not come back soon enough.  There still was an unsafe condition with an active bee nest and customer attempting to spray the nest and in an agitated state!
As of this writing we have refunded the original service visit fee.
Safety is and should be number one on any Jobsite!  We require a safe location for our technicians to work - If they feel threatened as they did in this case they are to protect themselves and not go into an unsafe condition.  
We and this customer seem to Agree to Disagree!

Complaint: [redacted]
I
am rejecting this response because: I believe I should be reimbursed for the
original installation costs the company installed an inferior product, Too
close to my home. The location of the A/C condenser caused the system to break
down after three years.
 
As requested, in response to Climatech’s below is an explanation
of the events.
 
After Climatech’s second
visit to my home, I hired a specialist to exterminate the bees around the
condenser.  No live bees were found in
the area. To confirm, please contact the exterminator [redacted]
 
I have had several independent companies inspect and
test the AC system in our home and the following conditions were noted:
 

The system that Climatech  installed three (3) years ago uses an
outdated refrigerant
The condenser was installed
too close to the house

The system is not working
because of a leak and loss of refrigerant - the other companies found the
leak within minutes of inspecting the system, whereas Climatech technician did not appear technically
capable of diagnosing the problem
 
On July 24, 2015 I had a new Heating and Cooling
system properly installed in my house by another HVAC Company.
 
If you Need to see photos Please let me know. The file
was too large to attach here.
Sincerely,
[redacted]

Review: June 25, 2015 Technician was at my property to do AC services, did not complete job because was disturbed by bee nest. I pay $180 diagnostic fee. At this day Climatech costumer service tell me the technician will come back to finish

diagnostic as soon as bee nest is cleaned out. Next day I called and every few days for 3 weeks and Technician never comeback.

Business

Response:

Customer Called to service their A/C system!

Review: I kept getting phone calls from this company after I called them when I was having problems with my ac unit.They had called me again in the fall and asked me if I wanted to get a gas furnace tune up and told me how much it would be.So I figured it was a fair price so I had called them back to schedule it.The guy came and found nothing wrong with my unit and that it would cost 242.71 to replace the hot surface ignitor because they tend to fail after a while.So after installing it he charged me 180 for diagnostic fee plus 242 just for the part ??!!!!I went and bought a brand new one for 60.00 and I will put it in myself next time.I feel 242.71 was way too much just for the part itself

the hot surface ignitor that they had just installed in my furnace just failed.I am using the old one for now until I can get my new one working.This should not have happened only a few days later of replacing it

TranslateDesired Settlement: Now I want a full refund of the 422.71 that he charged my credit

card.Not only did he not service my unit but also installed the wrong

ignitor for the unit.

Business

Response:

From: [redacted]

Sent: Wednesday, January 08, 2014 8:41 AM

To: [redacted]

Subject: ID [redacted]

Good Morning -

Follow-up for the complaint we received on 12/30/13

I was going to call up but thought sending a recap would be a good start for a review and thoughts on proceeding forward.

Notes:

- This customer never made contact with us regarding his complaint prior to submitting the complaint on 12/26/13 at 11:40am

- So our first knowledge of any problem was by this complaint - the grounds of the complaint related to the timing is ridiculous

- We have truck GPS reports and service tickets to back up arrival and departure times in relationship to the complaint time.

Here is our timeline and we feel this is a ridiculous complaint - most especially since the customer didn’t even call us up less than 2 hours after we were at the location!!

12/26/13

8:44 am Arrived

Technician arrived to perform a $180 Discounted Maintenance that was previously understood as the customer pointed out.

During the duration of the visit the technician recommended a part replaced to help keep the 6 year old unit functioning properly. Customer agreed to this $242.71 part replacement - This brought the total bill to $422.71

I must point out that the $242.71 is not just the part (as the customer seems confused about) but the part, labor and tax related to the part (Flat Rate Billing that was pre discussed and accepted)

Also must point out that the $180 Maintenance was the maintenance everyone agreed upon prior to us arriving and it had nothing to do with the recommended repair for $242.71 We have copies of the ticket to provide too.

9:59 am Departure

Technician left the location with payment collected and unit up and running etc.

11:40 am Complaint Online

Based on Revdex.com complaint report - the customer puts in a complaint - 1 hour and 40 minutes after we left and we never knew of any issues!! We would have sent a technician back out and resolved any issues that day had the customer called us.

This customer had enough time to: (within 1 hour and 40 minutes)

1.) Realize his unit stopped working

2.) Recognize and diagnose that our part failed

3.) States it’s the incorrect part!!

4.) Performed an online search for a new part and ordered it

5.) Replaced the part with the old one

6.) Go online and submit this complaint

All within 1 hour and 40 min after we left!!

He never thought once to call us up and make us aware of this situation? Especially being the technician was recently there?

If this timeline is correct this means his unit stopped working practically 5 to 15 minutes after we left!!!

We feel he regretted saying yes to having the part installed - which was his choice and did not have to take place - and is doing all he can to rant and get his money back!! And knew he had nothing to get us on had he called us to send a technician back to his home because there was nothing wrong with the unit operation- and we never had a chance to take care of it!!

Even if it wasn’t 1 hour and 40 minutes later (if it was 2 or 3 days later) we never knew anything about it to help resolve the issue which would have been the most fair thing to do versus a Revdex.com complaint!

We feel this complaint is invalid and should not be a mark on our Revdex.com history regardless of the end result!!! This customer in our eyes is on a rant with no real grounds for it.

Sincerely,

Service Engineer

Consumer

Response:

I admit I shouldnt have agreed to replacing my ignitor.For some reason a couple days later it had stopped working.I would have been fine with paying just the 180.00 charge because thats all I planned on spending but was confused when he told me at first the job would cost 242.00.I didnt know the 180.00 was a seperate charge I thought it was included with the cost of the ignitor.Seems a bit pricy since you can get an ignitor online for about 30 dollars.I would like to work this out and see if they can give me some sort of a refund if we can settle on me just paying the 180.00 maintainance charge of even a small refund I will be happy with.But if not then I learned a good lesson from this and thats if it aint broke dont fix it !!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: They came out and fixed my Central AC on 06/25/13. This involved adding three pounds of coolant and cleaning the condenser outside. Then on 07/11/13 I asked why if they had just been out to fix my Central AC is it not working again. They said they would send someone out to investigate at no charge. The technician found that it was low on coolant again. The technician did not contact me or have my authorization to do any billable work. He then added coolant to the AC System on his own and charged me. The technician did call me when he was all done and he told me he had added coolant but never told me I was going to be billed for the coolant. Climatech kept my credit card info on file (from the first time they fixed my Central AC) without my authorization or knowledge and since I didn't authorize any charge on my credit card from climatech on 07/11/13 I would like a full refund.Desired Settlement: A refund for an unauthorized charge of $217.12

Business

Response:

We had communication with the customer right up to the date

of complaint and were reviewing the file/complaint noted in their last

communication in order to reach a final conclusion to best meet the

customers’ needs. The customer was notified we would respond promptly once the

review process was complete. The customer impatiently proceeded to Revdex.com prior to

further communication taking place. We were not given a fair opportunity to

resolve this matter with the customer prior to Revdex.com/third party involvement. The

customer has received their requested refund of $217.12 for the invoice in question, which

would have taken place without Revdex.com’s involvement. We have notified the customer

of the $217.12 refund.