Clines Tesoro

June 24, 2017This is to respond to customer complaint #***My name is Judy R*** and I am the owner of A Dog's Best Friend Grooming LLC.I have groomed the pomeranian on four occastionsI was paid $each time (tips are if given or not soley up to the client)The groomings were
approximately three months apartShe was last in my shop Dec9, This means this dog which received s short clip with a 5F blade as requested had not been groomed for over six months in which time its coat would have fully grown outAs for the nails in that length of time I am not surprised they had grown that longThey grow quickly as do ours.None of the equipment we use would have burned her dog a 5F is not that short and our forced air dryers to not use heat.If she had a problem it should, have been addressed by a veterinarian long before the next groom.I have been grooming for fifty years and have both owned several poms and groomed a large amount of them over the yearsThis is the first complaint I have received about any of themI don't know who her new groomer is or her qualifications, but I feel it is very unprofessional to talk about another groomerI also have clients who come in and tell me their last groomer did things badlyI can only groom the dog and hope they like the way it is doneSeveral of the local veterinarians have always recommended me highly to their clients which means a lot to me.If this client felt she deserved a refund it should have been shorty after the service was performedThere are many ways to groom a pom from short like she requested to a full long coatShe was not forced to come back the second , third or fourth timeShe evidently had no complaints till after the fourth time and then not till months later.I don't feel she deserves the refund on work completedEspecially on the word of a groomer who wants her business.I am sorry she was unhappy and wish her the best with the new groomer.Sincerely,Judith R***