Clinical and Forensic Psychiatry

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,On 2/14/Patient came in for appointment and was told she had no co-pay for that day because would not know what it was until we receive the explanation of benefits from the insurance companyThen on 3/15/the patient had a 6:00pm appointment and the reception area
closes at 5:00pm so no one was there to collect her co-payments which would have totaled $for visitsPatient called on 4/12/and wanted to cancel which she was then advised that it would be $cancellation feePatient did not reschedule that dayWhen this patient first became a patient of this office she signed a notice of policy form(on 10/05/2016) which states that the if you can not make it to an appointment you must give us hours noticeFailure to do so will result in cancellation fee of $for a full session with the psychiatrist and $for a full session with therapistAppointment reminders are not a chance to cancel you will still be charged $for late cancellation it also states that all early refills for a class drug will be charged $and all others early refills will be $On 5/23/patient emailed about not being able to make an appointment because of her balance of $and her need for refillsSo I contacted the patient by phone and told her that we can waive her $charge this time But her prescriptions will be $a pieceWith her balance now being $(copay's and refills @ $for each)On 6/7/patient came in for an appointment and set up a payment arrangement she paid her $copay that day and still had a balance of $The payment arrangement was set up with us taking $by weekly starting Thursday 6/15/On 6/15/we took out $which would have left her with a balance of $Then we ran the card again on 6/29/for $but was only allowed $which left a balance of $On 7/6/patient card was charged the $which was the balance left but that was a mistake and the patient's $was refunded to her on the same dayOn 7/6/I spoke to patient and tried to explain to her the balance and she was already mad and wanting to contact Revdex.comSo with the money refunded and her card information destroyed she still has a balance of $unpaid

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]