Clinical Pathology Associates

The patient has bills from our company One is for $37.20, and one is for $ The payment of $was posted partially to the incorrect invoice We will move the payment to the correct invoice, and the patient will receive a new bill $9.00.We will also send the patient copies of their explanation of benefits to show their insurance left a remaining balance of $in addition to the remaining balance of $which has already been paid.This should resolve the patient's concern

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Your system will not allow me to attach files to you It give me a error I have the copies of the bills that were sent to me as well as the cancelled check but I cannot attach them to this email without an error Regards, [redacted] ***

I am unable to locate an account for [redacted] I researched her name and her address in our systemAlso, we are frequently confused with Clinical Pathology Laboratories Perhaps her complaint is about them rather than about Clinical Pathology Associates.One of the desired resolutions in her complaint is a call back I will give her a call later today to ask for her account number Her account number will let me either find her in our system, or let me know that we are not the correct company.Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because What does having a joint checking account have to do with you telling if you received my payment or not? How would you know it is a joint checking account if you are saying you never received my check? Regards, [redacted] ***

I have researched the patient's complaint The charge posted to the patient's account is for another patient with a similar name I apologize to the patient She did call and speak to a customer service representative Our representative should have been able to determine that we made an error I will discuss this with our employee We have erroneously billed and been paid by the patient's insurance We will refund the funds immediately to her insurance.The patient has my apology Her account is at a zero balance She will receive no more bills from us for this procedure

Our practice is in network with most insurance plans. Unfortunately, we are not in network with this patient's insurance plan. We offered the patient a 25% discount, however, the patient would not accept the discount

I am unable to locate an account for *** ***. I researched her name and her address in our system
Also, we are frequently confused with Clinical Pathology Laboratories. Perhaps her complaint is about them rather than about Clinical Pathology AssociatesOne
of the desired resolutions in her complaint is a call back. I will give her a call later today to ask for her account number. Her account number will let me either find her in our system, or let me know that we are not the correct company.Thank you,
*** ***

Complaint: ***
I am rejecting this response because I haven't been emailed the HIPPA release form (I did check my spam box, and didn't find it there.)
Regards,
*** ***

I have researched the patient's complaint. The charge posted to the patient's account is for another patient with a similar name. I apologize to the patient. She did call and speak to a customer service representative. Our representative should have been able to
determine that we made an error. I will discuss this with our employee. We have erroneously billed and been paid by the patient's insurance. We will refund the funds immediately to her insurance.The patient has my apology. Her account is at a zero balance. She will receive no more bills from us for this procedure

Complaint: ***
I am rejecting this response because (A) I don't understand why you need my medical records to resolve a billing issue, and (B) a HIPPA release form was
not sent to me If you can explain why one is needed, please send to My email address is ***. I also just realized that this billing entity is the same organization that gave me a ton of problems on *** *** *** billing I have more details that can be provided, if needed If the billing is updated accurately, my complaint will be considered resolved
Regards,
*** ***

*** *** I was asked to email the following information to youWe need the attached HIPAA authorization completed, signed and submitted to our office in order to discuss your BILLING records with the Revdex.com (Revdex.com). Normally, the Revdex.com provides a signed HPAA authorization with their complaint. However, we did not receive one from them. We are NOT releasing medical records to the Revdex.com. Without this form, we cannot discuss your account with the Revdex.comPlease complete the information under your name, sign & date the form, and fax it to ***. Please do not email the completed form unless you register for SECURE email on our website. You may register for SECURE email at *** Let me know if you have any questionsThank you, *** ***
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Attached is a blank authorization. Would you please have the other person on the checking account complete and sign this form? Please have it faxed to *** Thank you!
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Hello,So that I can respond to complaint ***, I will need a HIPAA release form.Thank you,*** *** ** *** ***

We are emailing the HIPAA release form.  We cannot discuss information through the [redacted] without the signed form.Thank you,[redacted]

The patient has 2 bills from our company.  One is for $37.20, and one is for $9.00.  The payment of $37.20 was posted partially to the incorrect invoice.  We will move the payment to the correct invoice, and the patient will receive a new bill $9.00.We will also send the patient...

copies of their explanation of benefits to show their insurance left a remaining balance of $9.00 in addition to the remaining balance of $37.20 which has already been paid.This should resolve the patient's concern.

Complaint: [redacted]
I am rejecting this response because.  What does having a joint checking account have to do with you telling if you received my payment or not?  How would you know it is a joint checking account if you are saying you never received my check?
Regards,
[redacted]

I am unable to locate an account for [redacted].   I researched her name and her address in our system. Also, we are frequently confused with Clinical Pathology Laboratories.  Perhaps her complaint is about them rather than about Clinical Pathology Associates.One of the desired...

resolutions in her complaint is a call back.  I will give her a call later today to ask for her account number.  Her account number will let me either find her in our system, or let me know that we are not the correct company.Thank you,[redacted]

I have researched the patient's complaint.  The charge posted to the patient's account is for another patient with a similar name.  I apologize to the patient.  She did call and speak to a customer service representative.  Our representative should have been able to determine...

that we made an error.  I will discuss this with our employee.  We have erroneously billed and been paid by the patient's insurance.  We will refund the funds immediately to her insurance.The patient has my apology.  Her account is at a zero balance.  She will receive no more bills from us for this procedure.

Complaint: [redacted]
I am rejecting this response because:I just sent the HIPPA release form (via fax) and will await notification of next steps.
Regards,
[redacted]