Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[redacted] called on Monday regarding the Revdex.com complaint issues. She explained that CPL does have a physical address and the agent over the phone didn't know if she can give out the address or not. She also said the billing could of been taken care of at a local lab office unlike what I was told. [redacted] also mentioned the 10 digit DoD ID number isn't valid for processing the claim but the 11 digit DoD Benefits Number on the back of the card is and she will let everyone know about the policies about the ID numbers for processing claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sure wasted a lot of my time on this but I appreciate them finally resolving it. $4.93 seems about 100x less than what I should get compensated for all my time and aggravation on this considering they were trying to collect more than $500 from me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me except they need to send me letter in mail.They had billed the wrong insurance. As long as they no...
longer want money I am fine, but I want a letter mailed to me via the US Postal System saying they fixed the problem and I am never to be billed so I can put it on file.
Regards,
[redacted]
A response was sent by the Director of Revenue and Regulatory Affairs today from CPLSE by mail to the Revdex.com.CPL in Austin does not have this patient account in the system. It is not a CPL Austin Account.Please call [redacted] at [redacted] if there are any further questions.Kind regards,[redacted]
Thank you for bringing this patient concern regarding account [redacted],date of service 11/10/2014 to our attention. We regret any inconvenience and distress caused by this matter.
After reviewing the account notes, the patient contacted CPL to make necessary corrections. The...
provider sent in a corrected requisition and corrections were made on the laboratory side for the account, however the correction for the credit did not transpire for this account on the financial side. This has been addressed with all involved.
Unfortunately a bill was sent out for this account. The account has been reconciled and [redacted] does not owe any amount. Our sincere apologies for causing this inconvenience.
We appreciate [redacted]’s business and hope he will continue to keep us in mind for his laboratory testing needs.
Complaint: [redacted]
I am rejecting this response because: I am scared I will be SHUFFLED between offices with no resolution. I need my credit restored. I am clueless about this whole thing.
Regards,
[redacted]
I've attached a detailed response and the balance has been adjusted to reflect the deductible amount due only. A corrected patient balance due statement will sent today. We appreciate Ms. [redacted] business and apologize for the error. Additionally, We thank you for bringing this...
We have researched and found updated insurance information and submitted a claim to the patient's carrier. The account has been removed from patient bill status pending a response from the insurance company.We thank you and the patient for bringing this issue to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
P.s. I am a she not a he
Regards,
[redacted]
Findings and Resolution:Complaint and account review conducted. Requesting Physician Pathology testing order confirmed via requisition. CPL billed with the information provided by the physician’s office. Initially, only one diagnosis code was received....
CPL received three additional diagnosis codes and billed the patient’s insurance carrier with all 4 diagnosis codes. The charges were not covered by the insurance carrier. CPL is unable to change or modify diagnosis coding to meet insurance eligibility and no further action can be taken by CPL in regards to the diagnosis code issue/complaint. The pricing issue complaint was also reviewed and CPL’s charges are within fair market value with comparable labs. Financial assistance applications for possible reduction assistance were requested by the patient and submitted on 02/24/2016 and 03/17/2016. However, proof of income was not received. A notice requesting proof of income was submitted on 03/21/2016. To date, the requested information has not been received. Based on information in the Revdex.com complaint, the patient’s account will be noted as refuse to pay and charged off as bad debt. We wish a more amicable resolution could have been reached regarding Ms. [redacted] charges and accounts. Thank you
Thank you for bringing this issue to our attention. Wehave reviewed the information regarding the account and have been in communicationwith United Healthcare and the patient. After discussion among allparties and receipt of additional information from United Healthcare, thisaccount was...
adjusted to show the credit of $319.40. A refund in thisamount is currently being processed. We appreciate your business and sincerely apologize for theinconvenience. We hope you continue using our laboratory services. Kind Regards,[redacted]Clinical Pathology LaboratoriesCustomer Service Supervisor
BETTER BUSINESS COMPLAINT RESPONSE AND RESOLUTION ACTIVITY REPORT - CASE # [redacted] Consumer: [redacted] ** [redacted]...
[redacted]
[redacted] [redacted] Business: Clinical Pathology Laboratories, Inc. [redacted]
** [redacted]
[redacted] Receiving Location: CPL/Austin Business Office – [redacted] Date Revdex.com complaint received: 12/11/2014 Complainant’s patient account number(s) mention in report: [redacted] Reviewed by: [redacted] Original Resolution date: 12/11/2014 Findings and Resolution: Reviewed account in question and found the account was billed to GEHA on 4 different dates (02282013,03072013,08192013,04252014). The account does reference contact from the patient on 08062013 and 12/16/2013, but no further noted contact after that date. Further review of the account, shows GEHA processed one charge, but didn’t remit payment on the other charges. I called GEHA today (12/11/2014) to check the status of payment for the remaining charges. Per [redacted] (ID # [redacted]) GEHA only shows processing one line item charge. At the conclusion of the call to GEHA, I generated a paper claim and faxed to [redacted] at GEHA at her request as it could not be determined why GEHA was only processing one line item. [redacted] indicated she would have the claim for the remaining charges submitted to claims processing. As a courtesy, a refund check was requested (see attached) and will be mailed to the patient once the patient’s payment can be confirmed at our collection agency, AMCA. Per account notes at AMCA, [redacted] indicated a check would be mailed to AMCA on [redacted]. We do apologize and find it unfortunate the issue experienced in regards to [redacted]’s account. CPL has tried in earnest to get the claim paid by GEHA as evident from the multiple claim submissions on file. We are also willing to refund the payment made by the patient to AMCA prior to a GEHA determination on the claim. [redacted] can rest assured there has been no impact to his credit or credit rating. A cancellation of the account with AMCA has also been submitted. We appreciate [redacted]’s business and look forward to helping with the complete and final resolution of the account once GEHA finalizes the claim.
Thank you for bringing this issue to our attention. We
have reviewed the information regarding the account. This account has
been adjusted to show the credit of $158.00. A refund in this amount is
currently being processed.We appreciate your business and sincerely apologize...
about
the inconvenience. We hope you continue using our laboratory services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[redacted] called on Monday regarding the Revdex.com complaint issues. She explained that CPL does have a physical address and the agent over the phone didn't know if she can give out the address or not. She also said the billing could of been taken care of at a local lab office unlike what I was told. [redacted] also mentioned the 10 digit DoD ID number isn't valid for processing the claim but the 11 digit DoD Benefits Number on the back of the card is and she will let everyone know about the policies about the ID numbers for processing claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sure wasted a lot of my time on this but I appreciate them finally resolving it. $4.93 seems about 100x less than what I should get compensated for all my time and aggravation on this considering they were trying to collect more than $500 from me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me except they need to send me letter in mail.They had billed the wrong insurance. As long as they no...
longer want money I am fine, but I want a letter mailed to me via the US Postal System saying they fixed the problem and I am never to be billed so I can put it on file.
Regards,
[redacted]
A response was sent by the Director of Revenue and Regulatory Affairs today from CPLSE by mail to the Revdex.com.CPL in Austin does not have this patient account in the system. It is not a CPL Austin Account.Please call [redacted] at [redacted] if there are any further questions.Kind regards,[redacted]
Thank you for bringing this patient concern regarding account [redacted],date of service 11/10/2014 to our attention. We regret any inconvenience and distress caused by this matter.
After reviewing the account notes, the patient contacted CPL to make necessary corrections. The...
provider sent in a corrected requisition and corrections were made on the laboratory side for the account, however the correction for the credit did not transpire for this account on the financial side. This has been addressed with all involved.
Unfortunately a bill was sent out for this account. The account has been reconciled and [redacted] does not owe any amount. Our sincere apologies for causing this inconvenience.
We appreciate [redacted]’s business and hope he will continue to keep us in mind for his laboratory testing needs.
Sincerely,
[redacted]
Clinical Pathology Laboratories
[redacted]
Office: ###-###-#### or ###-###-#### option *
Fax: ###-###-####
Complaint: [redacted]
I am rejecting this response because: I am scared I will be SHUFFLED between offices with no resolution. I need my credit restored. I am clueless about this whole thing.
Regards,
[redacted]
I've attached a detailed response and the balance has been adjusted to reflect the deductible amount due only. A corrected patient balance due statement will sent today. We appreciate Ms. [redacted] business and apologize for the error. Additionally, We thank you for bringing this...
billing issue to our attention. Thank you
We have researched and found updated insurance information and submitted a claim to the patient's carrier. The account has been removed from patient bill status pending a response from the insurance company.We thank you and the patient for bringing this issue to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
P.s. I am a she not a he
Regards,
[redacted]
Findings and Resolution:Complaint and account review conducted. Requesting Physician Pathology testing order confirmed via requisition. CPL billed with the information provided by the physician’s office. Initially, only one diagnosis code was received....
CPL received three additional diagnosis codes and billed the patient’s insurance carrier with all 4 diagnosis codes. The charges were not covered by the insurance carrier. CPL is unable to change or modify diagnosis coding to meet insurance eligibility and no further action can be taken by CPL in regards to the diagnosis code issue/complaint. The pricing issue complaint was also reviewed and CPL’s charges are within fair market value with comparable labs. Financial assistance applications for possible reduction assistance were requested by the patient and submitted on 02/24/2016 and 03/17/2016. However, proof of income was not received. A notice requesting proof of income was submitted on 03/21/2016. To date, the requested information has not been received. Based on information in the Revdex.com complaint, the patient’s account will be noted as refuse to pay and charged off as bad debt. We wish a more amicable resolution could have been reached regarding Ms. [redacted] charges and accounts. Thank you
Thank you for bringing this issue to our attention. Wehave reviewed the information regarding the account and have been in communicationwith United Healthcare and the patient. After discussion among allparties and receipt of additional information from United Healthcare, thisaccount was...
adjusted to show the credit of $319.40. A refund in thisamount is currently being processed. We appreciate your business and sincerely apologize for theinconvenience. We hope you continue using our laboratory services. Kind Regards,[redacted]Clinical Pathology LaboratoriesCustomer Service Supervisor
BETTER BUSINESS COMPLAINT RESPONSE AND RESOLUTION ACTIVITY REPORT - CASE # [redacted] Consumer: [redacted] ** [redacted]...
[redacted]
[redacted] [redacted] Business: Clinical Pathology Laboratories, Inc. [redacted]
** [redacted]
[redacted] Receiving Location: CPL/Austin Business Office – [redacted] Date Revdex.com complaint received: 12/11/2014 Complainant’s patient account number(s) mention in report: [redacted] Reviewed by: [redacted] Original Resolution date: 12/11/2014 Findings and Resolution: Reviewed account in question and found the account was billed to GEHA on 4 different dates (02282013,03072013,08192013,04252014). The account does reference contact from the patient on 08062013 and 12/16/2013, but no further noted contact after that date. Further review of the account, shows GEHA processed one charge, but didn’t remit payment on the other charges. I called GEHA today (12/11/2014) to check the status of payment for the remaining charges. Per [redacted] (ID # [redacted]) GEHA only shows processing one line item charge. At the conclusion of the call to GEHA, I generated a paper claim and faxed to [redacted] at GEHA at her request as it could not be determined why GEHA was only processing one line item. [redacted] indicated she would have the claim for the remaining charges submitted to claims processing. As a courtesy, a refund check was requested (see attached) and will be mailed to the patient once the patient’s payment can be confirmed at our collection agency, AMCA. Per account notes at AMCA, [redacted] indicated a check would be mailed to AMCA on [redacted]. We do apologize and find it unfortunate the issue experienced in regards to [redacted]’s account. CPL has tried in earnest to get the claim paid by GEHA as evident from the multiple claim submissions on file. We are also willing to refund the payment made by the patient to AMCA prior to a GEHA determination on the claim. [redacted] can rest assured there has been no impact to his credit or credit rating. A cancellation of the account with AMCA has also been submitted. We appreciate [redacted]’s business and look forward to helping with the complete and final resolution of the account once GEHA finalizes the claim.
Please see attachment
Thank you for bringing this issue to our attention. We
have reviewed the information regarding the account. This account has
been adjusted to show the credit of $158.00. A refund in this amount is
currently being processed.We appreciate your business and sincerely apologize...
about
the inconvenience. We hope you continue using our laboratory services.