Clinical Supplies USA

Hi Colleen. All of the above statements are completely true. We stand by the comments made, including the explicit warning we feature about our products not being made available for medical use. It is a matter of personal responsibility and liability that we do not recommend that they are for medical use. We print and process orders immediately after checkout so we cannot cancel orders that are made, as we clearly outline in our terms of service.

To insinuate that medical workers using our masks in COVID wards are incapable of understanding the risks and models of masks seems wrong. N95 masks like the ones we sell are functionally identical (in terms of particle filtration) to those "medical" masks approved by 3M. The only difference is, as we explained to you, the "medical" masks are rated for concentrated blood spray. By nature an N95 has a 95% filtration rate meaning they have the same effectiveness. This is why they ARE almost universally approved for use in medical settings although, as we said, we can't speak to any given individual hospital. To you and any other consumers who are looking to purchase we suggest you speak with friends or family in the field of healthcare and discuss with them what exactly an N95 that is NIOSH approved signifies and why they are the choice masks for hospitals.

Here is a direct quote from 3M comparing SURGICAL to STANDARD N95's:

"Many tasks performed by healthcare workers – such as patient intake and non-emergency patient evaluation – pose little risk of generating high-pressure streams of liquid and are not considered surgical procedures. For workers performing such tasks, a primary potential hazard to consider is airborne droplet containing viruses and bacteria, such as those generated by coughs and sneezes, which can be effectively filtered by a properly selected and worn N95 respirator. Therefore, if a healthcare facility is prioritizing respirator use – due to limited supply during a health emergency – they may want to consider prioritizing use of surgical N95 respirators for those healthcare workers requiring respiratory protection while performing surgery or other tasks that may expose them to high pressure streams of bodily fluid. The US Centers for Disease Control and Prevention (CDC), in their webpage Frequently Asked Questions about Personal Protective Equipment, says, “In times of shortage, only healthcare professionals who are working in a sterile field or who may be exposed to high velocity splashes, sprays, or splatters of blood or body fluids should wear these [surgical N95] respirators, such as in operative or procedural settings.”2 For other workers who will not be performing such surgical procedures and do not require protection from high-pressure streams of liquid, a standard non-surgical N95 (or similar) respirator can be worn to help reduce those workers’ exposure to patient-generated airborne viruses and bacteria. "

We are not sure what issue we are "dancing around." The N95 masks we sell we explicitly do not endorse for medical use, but that does not mean that they can't be used in a medical setting, as the thousands of healthcare workers using our N95 masks can attest.

We are sorry to hear you have had such a poor experience and wish you the best of luck in finding another PPE supplier for "medical" N95 masks.

Hi Colleen. All of the above statements are completely true. We stand by the comments made, including the explicit warning we feature about our products not being made available for medical use. It is a matter of personal responsibility and liability that we do not recommend that they are for medical use. We print and process orders immediately after checkout so we cannot cancel orders that are made, as we clearly outline in our terms of service.

To insinuate that medical workers using our masks in COVID wards are incapable of understanding the risks and models of masks seems wrong. N95 masks like the ones we sell are functionally identical (in terms of particle filtration) to those "medical" masks approved by 3M. The only difference is, as we explained to you, the "medical" masks are rated for concentrated blood spray. By nature an N95 has a 95% filtration rate meaning they have the same effectiveness. This is why they ARE almost universally approved for use in medical settings although, as we said, we can't speak to any given individual hospital. To you and any other consumers who are looking to purchase we suggest you speak with friends or family in the field of healthcare and discuss with them what exactly an N95 that is NIOSH approved signifies and why they are the choice masks for hospitals.

Here is a direct quote from 3M comparing SURGICAL to STANDARD N95's:

"Many tasks performed by healthcare workers – such as patient intake and non-emergency patient evaluation – pose little risk of generating high-pressure streams of liquid and are not considered surgical procedures. For workers performing such tasks, a primary potential hazard to consider is airborne droplet containing viruses and bacteria, such as those generated by coughs and sneezes, which can be effectively filtered by a properly selected and worn N95 respirator. Therefore, if a healthcare facility is prioritizing respirator use – due to limited supply during a health emergency – they may want to consider prioritizing use of surgical N95 respirators for those healthcare workers requiring respiratory protection while performing surgery or other tasks that may expose them to high pressure streams of bodily fluid. The US Centers for Disease Control and Prevention (CDC), in their webpage Frequently Asked Questions about Personal Protective Equipment, says, “In times of shortage, only healthcare professionals who are working in a sterile field or who may be exposed to high velocity splashes, sprays, or splatters of blood or body fluids should wear these [surgical N95] respirators, such as in operative or procedural settings.”2 For other workers who will not be performing such surgical procedures and do not require protection from high-pressure streams of liquid, a standard non-surgical N95 (or similar) respirator can be worn to help reduce those workers’ exposure to patient-generated airborne viruses and bacteria. "

We are not sure what issue we are "dancing around." The N95 masks we sell we explicitly do not endorse for medical use, but that does not mean that they can't be used in a medical setting, as the thousands of healthcare workers using our N95 masks can attest.

We are sorry to hear you have had such a poor experience and wish you the best of luck in finding another PPE supplier for "medical" N95 masks.

Hi Mr. Alo, we repeatedly provided you with guides and a number of ways to check that the product is legitimate, including the NIOSH approval stamp, TC number, and the HoneyWell guide to spotting fake masks. Despite our best attempts you still believe that they are counterfeit. We strongly recommend you contact HoneyWell or reach out to someone you trust who has experience with HoneyWell masks (we have thousands of customers who purchased the same mask as you who can testify to the authenticity). We continue to stand by the authenticity and legitimacy of our brand and are extremely sorry that you feel you've had such a negative experience. We also stand by our offer to work with you on various options including the discount on one of our 3M products which can be verified against their safeguard system! We want all of our customers masked and protected and hope that you continue to stay safe and healthy!

Hi Mr. Alo, we repeatedly provided you with guides and a number of ways to check that the product is legitimate, including the NIOSH approval stamp, TC number, and the HoneyWell guide to spotting fake masks. Despite our best attempts you still believe that they are counterfeit. We strongly recommend you contact HoneyWell or reach out to someone you trust who has experience with HoneyWell masks (we have thousands of customers who purchased the same mask as you who can testify to the authenticity). We continue to stand by the authenticity and legitimacy of our brand and are extremely sorry that you feel you've had such a negative experience. We also stand by our offer to work with you on various options including the discount on one of our 3M products which can be verified against their safeguard system! We want all of our customers masked and protected and hope that you continue to stay safe and healthy!