Clinical Training Institute

Complaint: I am rejecting this response because: The information responded was untrueI was told it would NOT take me days to complete the ExternshipI was told by S [redacted] I would have to do the equivalence of two hour weeks to complete what I was originally told would be finished in weekI also have not been offered any other ExternshipThe Only Externship offered to me was in a different city and I was UNABLE to drive there, not by choiceI called a couple weeks ago, and S [redacted] refused to give me information for an Externship at Kern Medical Center stating "she did not know the information off the top of her head, did not have access to it, and did not have time because she had to help many other students." I'm just frustrated with the lack of customer service and my inability to complete the program because S [redacted] and the regional director have taken a vendetta against meI paid for this program cash, and all I am requesting is that the services I paid for be rendered to me Regards, R [redacted]

size="2">Ms L [redacted] Inquired about CTIs Phlebotomy program January 29, 2014; she received the program information and had her questions answered by Primavera Fuller, Campus Director MsL [redacted] then scheduled an enrollment appointment for February 1, for Saturday Phlebotomy class starting March 1, During the enrollment process MsL [redacted] paid her tuition of $in full and had the opportunity again to ask questions regarding the program and at no time was MsL [redacted] told that the classroom schedules or externship schedules are flexible; as this is a direct contradiction of CTIs Orientation packet (Please see images below) CTIs policy is to send a series of emails to the students throughout their training; these emails provide the students with information regarding their externship options and specific site requirements Ms L [redacted] was referred to me Patricia Espinoza, Corporate Compliance Officer/ Externship Director by MrJon Davis, Executive Director as this is the proper protocol MrDavis does not handle externship issues The following is a timeline of the numerous attempts by CTIs Externship Department to place MsL [redacted] in an externshipJune 3, 2014: Ms L [redacted] was offered an externship at Quartz Hills for September 6, 2014; the first available Saturday MsL [redacted] refused the site because she did not want to wait, she wanted to start immediately, A [redacted] , Externship Coordinator explained to her that this is our only Saturday externship site and students have already been scheduled in advance from prior classesShe was then offered an evening externship site for June 16, at Community Memorial Hospital, pending the remanding externship site requirements (as explain in the series of emails sent) MsL [redacted] refused this site as well because she informed A [redacted] , Externship Coordinator she had something to do that day June 16, 2014: Ms L [redacted] was offered an externship in Lancaster October 11, by Sharon Calimano, Externship Coordinator the 16th of June via email MsL [redacted] did not acknowledge the emailAugust 5, 2014: Ms L [redacted] was then offered another opportunity at Quartz Hills with a tentative date of January 3, Unfortunately Quartz Hills informed us on September 18, of the need to push back externship schedules a few weeks MsL [redacted] was notified and agreed to the changed; the same day via email and rescheduled for January 31, 2015; and reminded again per the orientation packet; CTI has no control over the sties schedules, Students must be FlexibleJanuary 19, 2015: Ms L [redacted] contacted MsNuusolia informing her that she would need to leave early the first day of her externship and wanted permission to do so, Ms Nuusolia informed MsL [redacted] we do not make the schedules and therefore cannot give you permission to make changes; only the site preceptor can MsL [redacted] was advised to speak with her on the first day MsL [redacted] stated she was not going to drive out there if she would not be able to leave early She would be calling the site prior to starting MsNuusolia contacted Isabel Andrade, Quartz Hill preceptor to let her know a student would be calling her regarding her Saturday externship schedule MsAndrade informed MsNuusolia that if the student could not commit to the schedule it is best for her to be placed at a different facility and requested other students for that week January 20, 2015: Ms L [redacted] contacted me January 26, 2015; where we discussed the reason she was terminated from the program I referred her to the Orientation packet where it states students must be flexible; CTI does not set the externship schedules Also, if the student does not show up for their assigned schedule they are self-terminating from the externship I further explained to her that both externship coordinators have offered her numerous opportunities for an externship, but due to her personal schedule she could not commit; for this reason a wavier was sent Per our phone conversation MsL [redacted] termination would be rescinded and I would be assisting her directly with externship placement I also, made it perfectly clear that currently we do not have Saturday externships and an alternative option; since she mentioned she has a lot of connections in the medical field, and her boyfriend worked at the VA hospital is to find her own site with our assistance in approving the site April 2, 2015: MsL [redacted] was emailed a detailed list of available externship sites to choose from (See attached Sites) April 13, 2015: MsL [redacted] was offered an externship for June 8, 2014; which she was originally scheduled on June 16, April 14, 2015: MsL [redacted] chose an externship for May 4, at Fatima Medical Clinic A South Alvarado, Los Angeles, CA Ms L [redacted] started her externship At Fatima Medical Clinic, where she did not return from lunch instead contacted CTI said she was not going to return to the location because she didn't like it; I informed her that she self-terminated from the program and would be receiving a Termination letter I also informed her at this point CTI has met their obligation to her by providing her with an externship and she would need to locate her own site in order complete her externship In summary: MsL [redacted] complaint about Fatima Medical ClinicWe have an excellent working relationship with this site and have never received complaints by studentsExternship sites must be approved by the state and our insurance provider; which can take up to days The State of CaDepartment of Public Health Laboratory Field Services approved Fatima Medical Clinic in October as an externship site for CTI Fatima Medical Clinic requires a negative TB test and scrubs; Spanish is not required; we currently have several externship sites under contract that require a student to speak Farsi, Spanish, or Hindi CTI has met their contractual agreement to MsL [redacted] by offering her several externships opportunities and providing her with one she specifically choose Please feel free to contact me at ###-###-#### if you should have any questions Respectfully, P [redacted] Corporate Compliance Officer/Program Coordinator