Clintar Landscape Management

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ The complaint has been resolved

Initial Business Response / [redacted] (1000, 7, 2016/01/04) */ Wowis all I can say! [redacted] YOU ARE THE ONE TO MAKE THE MISTAKE! PERIOD!!!!! You had a noise with what you said was your water heater I asked for the Make you said a Bradford White, I asked for the model and serial number, you read them off to me, and THAT confirmed you had a Bradford White "WATER HEATER" I gave you a discount on our Minimum service all from $to $to help in your dilemmaYou have lied about what took place, all I did was attempt to help and bent over backwards for you!!! I want nothing further to do with this customer

Complaint: [redacted] Actually the first thing your company did was the lie over the phone that you replace my old Rheem heater to new Rheem heater The second thing your repdid was indeed charge of Service call /Diagnostic fee WITHOUT telling me that you do not install Rheem heaters anymore I’m not going to discuss that model of heater is better or worseAs a customer I wanted a Rheem heaterIf you do not handle them you must tell this to a customer during phone call if the customer asks (as I did) “You requested us to get or install a heater we no longer work with since they had so many problems after they began making them in Mexico.” It is sound as the racist opinion and should be considered in a court rather than in Revdex.com In order to avoid to see me in court and pay all legal fees and charges for publicly stated racist opinion you have better to refund me 149$ fees you charged.Sincerely, [redacted]

The first thing we had you do was sign a Service call /Diagnostic fee that gets applied to work done at that time, unless you do no work it is our Service call charge, you are confirming what we all agreed upon before coming outYou proposed to my plumber that we install a heater that you purchase
elsewhere and all remove and dispose of your old heaterThat's like bringing your food to Dennys and having them cook it for you! We've been repairing and replacing water heaters for years, we use the number one heater made, PeriodYou requested us to get or install a heater we no longer work with since they had so many problems after they began making them in MexicoWe become the contractor for customers to call when it goes bad, and you yell at usYou were using "Amazon as your Source" for how good a brand is??? They are a retailerYou can only by a professional grade unit from a PROFESSIONAL We disagree with your assessment and chose to no longer work with you now or in the future, we will no longer respond to any further lettersGood luck with your RheemHere is what you will getWe tried to help you***

Initial Business Response /* (1000, 5, 2015/06/08) */
The complaint has been resolved.

Initial Business Response /* (1000, 7, 2016/01/04) */
Wow. is all I can say!
[redacted] YOU ARE THE ONE TO MAKE THE MISTAKE! PERIOD!!!!!
You had a noise with what you said was your water heater.
I asked for the Make you said a Bradford White, I asked for the model and serial number, you read them...

off to me, and THAT confirmed you had a Bradford White "WATER HEATER"
I gave you a discount on our Minimum service all from $159 to $69 to help in your dilemma. You have lied about what took place, all I did was attempt to help and bent over backwards for you!!! I want nothing further to do with this customer.

Initial Business Response /* (1000, 7, 2015/11/11) */
I "did" return Mr. [redacted]'s call, spoke to him twice and informed him I would look into his claim. We called back and forth twice there after playing phone tag. I don't like folks lying about his claim....
The customer called Oct. 14th at...

12:40pm, saying he had a leaking water heater. 40 minutes latter we dispatched our technician to fix or replace the water heater.
We are an EMERGENCY based company, the customer is aware of this, on our invoice it is reiterated. Our overhead is huge as are our expense to operate in this fashion, with multiple water heaters on our vehicles, every part for every scenario "TO PROTECT" property and life. Everyone wants EMERGENCY SERVICE NOW!-Even this customer. Some folks such as Mr. [redacted] however, don't want to pay for it the Next Day.
He was fairly charged for the work we have done, under these circumstances. he has already saw fit to lie once, we will not work with him again. [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After several attempts to contact Mr. [redacted] after his initial response of "I'll look into it" (3 telephone calls between 10/19 - 10/26), 10/27, 12 noon; 10/28, 4:35 pm; 10/30 ("Not there"), all with messages left with "**" with promises that Mr. [redacted] would contact me, I despaired of ever reaching some agreement with him. I can see that a businessman who will take advantage of seniors who are faced with an emergency situation that needed immediate relief will do all in his power to consider the contract complete and provide no resolution. Unfortunately, I had no time to investigate his company while watching my garage flood or I certainly would not have done business with him. I agree that EMERGENCY service deserves premium pricing, but to charge $900 to $1000 more than a legitimate plumber would have charged for the same service seems to me to be outrageous. He certainly knows his business - the technician insisted on immediate cash payment upon completion of the 2 hour job, which left me no time for subsequent negotiation or adjustment.
I have truly learned the meaning of CAVEAT EMPTOR!
Final Business Response /* (4000, 12, 2015/12/05) */
Mr.[redacted], a "legitimate plumber" as you say, would have to still evaluate the job, before any reasonable price may be given, and then subsequently undertake in 3-7 days. And so to claim the"legitimate plumber" would have charged exactly $900-&1000 less is preposterous. You have agreed that Emergency service deserves premium pricing, yet make no fair assessment in your claim of overcharge.
The "Information asymmetry" in this case is in the Bi-latteral contract. We were to stop any further damage and flooding, immediately, and our fee to do so along with explanations were clear. It is unfortunate we do not agree.

Please accept my response to complaint JD [redacted] in which a resident of [redacted] Apartments reported two items of concern, a non-operational east gate and unenforced reserved pa rking spaces. We appreciate the opportunity to clear up any confusion regarding these matters as we value our...

residen ts and make every attempt to see that all issues of concern are handled as quickly as possible and w ith the utmost professionalism. Our primary goa l  is resident satisfaction through out the community.The first item of concern mentioned was the  n on-operational east side property gate. This communi ty  is equipped with a card reader and call box system to gain entry  to the  property.  The  card  reader  is operational  and  the property remains properly secured , however, the call box component is in di srepair and  v isitors  must  contact residents directly v ia personal telephone and not through the call box located near the gate for entran ce into the communi ty.    Replacement of the call  box is included  in  the capital replacemen t plan for the current  budge t year. A ll residents have been informed of our intention to repl ace the call box as quickly as possible. We have already obtained three vendor proposals and the proj ect is now in the final approva l phase.  We ant icipate replacement of this device within  the next thirty (30) calend ar days.The second item of concern men tioned was unenforced reserved parkin g spaces. Wh ile this com muni ty currently offers assigned parking spaces for residents in accordance w ith our commu nity policies, we are in the process of transitioning into an unassigned parking model, which is the most equitable way to ensure that all residents are afforded an equal opportunity to park closer to th e entrance of th e building. I have prev iously shared this information with Mr. Rodgers and pl an to speak with him aga in to reassure him that wh I le he currently has a reserved parkin g space this will n o longer be the case once the con version to an unassigned park ing model has been successfully completed. I will continue to monitor the situation to ensure that all resident questions and concerns of this nature are addressed as they arise.Please feel free to contact me directly if you require any further information pertaining to these matters. l can bereach ed by telephone at ([redacted] ** or via em ail at [email protected].

Complaint: [redacted]
 
Actually the first thing your company did was the lie over the phone that you replace my old Rheem heater to new Rheem heater.
The second thing your rep. did was indeed charge of Service call /Diagnostic fee WITHOUT telling me that you do not install Rheem heaters anymore.
I’m not going to discuss that model of heater is better or worse. As a customer I wanted a Rheem heater. If you do not handle them you must tell this to a customer during phone call if the customer asks (as I did). 
“You requested us to get or install a heater we no longer work with since they had so many problems after they began making them in Mexico.”
It is sound as the racist opinion and should be considered in a court rather than in Revdex.com.
In order to avoid to see me in court and pay all legal fees and charges for publicly stated racist opinion you have better to refund me 149$ fees you charged.Sincerely,[redacted]