Clinton Moving And Packaging, Inc.

We are sorry Ms*** was not happy with her moveWe make it clear to all our customers that we charge an hourly rate from the time we leave our facility until the time we return She was not ready to move when we arrived , so we have no choice but to do some packing She was very nice , but
moving is stressful , misunderstandings can happen! we did not refuse to move her totesThe only way we would refuse anything is if it was not adequately packed and there is a risk of damage.We did not quote her $ this is the minimum charge of hoursIt is not realistic to think we could drive to *** *** perform a move and make it back to Clinton in two hours. The $ we requested was already adjusted down from the actual time and we did not charge her for any of the boxes we used to packAs far as the claim that the manager wanted to take her out back and make her disappear ?? In her confused state I'm not sure what she heard , but I can't believe anybody here would say that !! We accepted the $ The total time and materials would have been well over $ so she in fact has already received an adjustment of over 25%We are always saddened to have someone complain to the Revdex.comIt means that we did not do a good job of responding to and at least creating an understanding Sometimes this is not possible , people just don't understand We have moved thousands of people probably 6-OTHERS ON THE DAY SHE MOVED ! We have around 3-Revdex.com complaints in years A good average I guess , but one is too many. It sounds like perhaps we could have been more patient with Ms.*** , I apologize for that , but her expectations for cost were not reasonableBetween what we did not charge for and what she under paid us we feel she got a significant adjustment.There is nothing more we can offer except an apology !

We are sy this customer felt the need to file this complaintAs the owner I usually would handle this myself , but I happened to be out of townMs*** move was Large perhaps a little larger than we expected All our movers are not created equally unfortunately , and our choice of crew and
crew chief did not rise to meet the challenge to get things going in an organized fashion and finish in a timely manorThe practice of approaching a customer to do any work on the side is expressly forbiddenThe individuals involved in that solicitation have been firedI don't agree that it was a pre-meditated scam to drag their feet and then offer to finish it on their ownMore the fact that the move just took longer than expected and they tried to seize an opportunity hoping the customer would want to save some moneyAt no time did we dispute that Ms*** would be entitled to an adjustmentMr*** tried to come to an agreement initiallyIt was my understanding that they couldn't initially agree , she asked that he call back the following dayMr*** made several attempts and could not get an answer or a return call it was only then that he charged the entire amount to the card based on advise from our attorneyWe charge an hourly rate for all local moves Normally a customer would pay the entire amount as is required by lawThen file a claim for the amount they felt they were overcharged due to inefficiencyThis protects us somewhat or customers would pay what they wish , not every time the charges are more than expected is because of inefficiency or misdeeds sometimes the customer simply has more than anyone realizedSince Ms*** initial complaint she contact her credit card company and they took the $ back from usAlthough we feel this is excessive , we did not dispute it as we ultimately want our customers to be satisfiedWe also feel there were other circumstancesIEthe behavior of the crew etcthat needed to be addressed We would have a strong case were we to take it to small claimsIt is not our desire to upset our customer furtherWe did attempt to reach out to her when we got the news that she got the $ back from her credit card CoI am assuming she is satisfied at this pointAlthough I agree it was not our finest hourwe are approaching years in business we usually move 6-families per dayThe vast majority are well satisfied and universal in their praise of our crews and our staffI realize that can't be the case 100% of the time although we strive for thatWe are sy that Ms*** experience was not 100% positive , most disputes in some way are about "the Money"She was refunded the amount she requested , if via the back door ! I am available to discuss it further or if there are other issues she would like to reviewI am however assuming she has moved on at this pointWe do appreciate her business.Sincerely,Carter *** President

We are sorry we were 40 minutes late. June 28 was an extremely busy day , we did not call to notify her because, I do not believe Mary knew the crew had not left yet at first, they still had furniture on their truck from the day before that had to be unloaded . This time of year we might have...

8-12 jobs going on at any given time. Although we estimate our arrival time , our only guarantee is that the move will be accomplished on the specified day. Since most repair and installation firms only estimate a four hour window and they are coming to install one thing , It is sometimes difficult for us to pinpoint times when we are moving peoples entire residence. We don't want anyone to think we are being rude , but when dealing with the volume of calls we are , it is sometimes difficult to be anything other than to the point. She does have a direct style that at times has been mistaken for rudeness, but she is only interested in getting the job done and addressing the issue at hand, always with the customers best interest in mind. Mary did not know who the father was , his name was not on the contract , for the sake of our customers privacy , Mary was correct to question who was calling about this move. We realize moving can be very stressful , even though we felt the customers response was extreme for the situation , we still sent someone out to address her concerns . Our representative reported that the customer did not really want to speak with him . The customer was charged according to our hourly rates and charged only for the time needed to complete the job , we met all our contractual obligations , and gave her a good job with no other difficulties reported. We don't think a refund is warranted in this situation. We apologize for any misunderstanding . Sincerely,Carter [redacted]President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of the moving costs is satisfactory to me.  I am disappointed, but not surprised, that Mr. [redacted] chose to include vague threats about lawsuits in his response. Although he has conceded that my account is paid in full, his comments are of a piece with his manager’s bullying behavior. Dave was abusive on the phone to the point where I was forced to communicate only in writing—as Mr. [redacted] knows, though he fails to acknowledge it in his response: I sent the last letter certified, and it was signed for. But I have often observed that the culture of a company begins at the top. Mr. [redacted] is also right to acknowledge that he sent an incompetent moving team to my home. As a result, many items were damaged and broken. I have not yet completed reviewing the damage, as I am carefully documenting each piece.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mary was rude, and I should be compensated for this inconvenience and her rudeness.
Regards,
[redacted]