Clipper Card

Thank you for your patience while we researched the consumer’s concerns. Upon researching the account, it was confirmed that card ending was replaced with card ending ***The Autoload feature was later disabled on the old card. Given that the Autoload disable request was done
after the replacement, the disable request was automatically transferred to the new card once the replacement process was completed. As a result of the disable action not being active on the new card, the add value with the Autoload setup failed on 07/29/17. This was not properly communicated to the consumer on 8/11/17. For this, we provide our sincerest apologies.
As outlined in the complaint, the consumer has requested $for the monies spent on the August monthly pass. While working with the accounting team, it was confirmed that the consumer disputed the $charge with her financial institution. Since a dispute was filed, the financial institution has already refunded the consumer the amount of $which was debited from the business
When our accounting team received the dispute on 8/30/17, it was recognized that the consumer did not receive the August monthly pass that was purchasedFor this reason, we honored the chargeback and resolved the disputeThe consumer’s card has remained active and unblocked. Again, please accept our apology for any inconvenience this has caused you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/04) */
The Clipper(r) card program and the Metropolitan Transportation Commission, which oversees Clipper, certainly take seriously the risk of loss, to either the program or Clipper cardholders, from fraudulent activityThis consumer's complaint
describes being victimized when he buys used Clipper cards from individuals who are not authorized Clipper card retailers/vendorsClipper card's license agreement with the user clearly states the following: "No warranty is given as to continuing usability of a Card that is purchased from any entity other an authorized Clipper card retailer information provided by the Clipper Customer Service Center or through the Clipper website about the existing value on a Card is only accurate as of the date and time provided and is subject to changeNo warranty is given as to the ongoing availability of that card value in the event the Cardholder (or a prior Cardholder, if any) violates or has violated any term of this Agreement." A person who wants to obtain a Clipper card can avoid the risks the consumer describes by only dealing with authorized Clipper retailers, Clipper customer service centers, or Clipper vending machinesThis consumer has been advised of the foregoing on multiple occasions
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Public who uses Clipper Card is the Victim in this matterI am one of thousands of people that has lost money because Cipper Card and MTC knowingly and willfully is engaging in:
aFRAUD
bEMBEZZLEMENT
cAIDING & ABETTING
dUNFAIR & UNETHICAL BUSINESS PRACTICE
eOBSTRUCTION OF JUSTICE
In the last year, I have been the victim of over $1,of Clipper Card losses due to Clipper Card and MTC engaging in:
aFRAUD
bEMBEZZLEMENT
cAIDING & ABETTING
dUNFAIR & UNETHICAL BUSINESS PRACTICE
eOBSTRUCTION OF JUSTICE
Where did the $1,I had in my Clipper Card account go? Clipper Card EMBEZZLED $1,from my Clipper Card account and KNOWINGLY AND WILLFULLY returned it to the FRAUDULENT PERSONClipper Card and MTC are aware of this
aFRAUD
bEMBEZZLEMENT
cAIDING & ABETTING
dUNFAIR & UNETHICAL BUSINESS PRACTICE
eOBSTRUCTION OF JUSTICE
and REFUSE to assist me by:
Refusing to my return my money to me
Refusing to investigate Clipper Card and MTC:
Refusing to put this on their agenda
Refusing to tell me who MTC reports to so I can turn them in for their criminal activity
I've repeatedly asked in emails to MTC that I want to get this matter on the MTC agendaMTC REFUSES to respond to this requestThat is called AIDING & ABETTING FRAUD and OBSTRUCTION OF JUSTICE
I've repeatedly asked in emails to MTC that I want to report this matter to whom MTC reports to and MTC REFUSES to respond to this requestThat is called AIDING & ABETTING FRAUD and OBSTRUCTION OF JUSTICE
Listen to the Audio tape where I tell the Staff of MTC and Clipper Card the problemOn May 8, 2015, MTC Operations Meeting, begins at 0:58:
http://mtcmedia.s3.amazonaws.com/audio/oc_XXXX-XX-XX.mp
I have not received one response from them to help stop this
aFRAUD
bEMBEZZLEMENT
cAIDING & ABETTING
dUNFAIR & UNETHICAL BUSINESS PRACTICE
eOBSTRUCTION OF JUSTICE
Examine the facts and you'll see how Clipper Card and MTC engages in
aFRAUD
bEMBEZZLEMENT
cAIDING & ABETTING
dUNFAIR & UNETHICAL BUSINESS PRACTICE
eOBSTRUCTION OF JUSTICE
where the Public is the victim
I want to know WHO wrote this Clipper Card response?
The Clipper(r) card program and the Metropolitan Transportation Commission, which oversees Clipper, certainly take seriously the risk of loss, to either the program or Clipper cardholders, from fraudulent activityThis consumer's complaint describes being victimized when he buys used Clipper cards from individuals who are not authorized Clipper card retailers/vendorsClipper card's license agreement with the user clearly states the following: "No warranty is given as to continuing usability of a Card that is purchased from any entity other an authorized Clipper card retailer information provided by the Clipper Customer Service Center or through the Clipper website about the existing value on a Card is only accurate as of the date and time provided and is subject to changeNo warranty is given as to the ongoing availability of that card value in the event the Cardholder (or a prior Cardholder, if any) violates or has violated any term of this Agreement." A person who wants to obtain a Clipper card can avoid the risks the consumer describes by only dealing with authorized Clipper retailers, Clipper customer service centers, or Clipper vending machinesThis consumer has been advised of the foregoing on multiple occasions
Final Consumer Response /* (3000, 16, 2015/07/16) */
I have not responded because I've been busy workingThis case is NOT CLOSEDIt must remain open until Clipper Card returns the money on my cardsClipper Card is GUILTY OF EMBEZZLING money from card holders accounts, AIDING & ABETTING FRAUDULENT CRIMINALS, OBSTRUCTION OF JUSTICE & UNFAIR BUSINESS PRACTICEThe evidence will prove it
Why is Clipper Card responding with no name attached to who is writing it? Who are these responses from?
WHERE IS THE MONEY FROM THE CARDS BELOW THAT WAS IN MY ACCOUNT? WHERE DID IT GO?
-$Clipper Card
-$Clipper Card
-$Clipper Card
-$Clipper Card 1204.XXXXX
Why does MTC refuse to allow me to put this on their? Why does MTC refuse to answer my emails requesting this topic to be put on the agenda?
I want to know if this is lawful, that Clipper Card tells you that you cannot sell your card or the value on itThis is quoted from their page:
"SELLING CARDS
The sale by a Cardholder of a Card, or the value loaded on a Card, is strictly prohibitedNo warranty is given as to continuing usability of a Card that is purchased from any entity other than an authorized Clipper(r) Card retailer." You'll find this mid page here: https://www.clippercard.com/ClipperWeb/agreement.do
Is this lawful? I should be able to purchase a Clipper Card, then sell it if I want toThis is the United States of America, not a Communist Country
Final Business Response /* (4000, 21, 2015/08/05) */
"The Clipper Cardholder License Agreement states that each Clipper card is the property of the Metropolitan Transportation Commission (MTC), the issuer of the Clipper card
Otherwise, the current response of the MTC and the Clipper card program is to reiterate the content of our June 26th and June 4th responses in this forum to this complaint."

Complaint: ***I am rejecting this response because:
Date Sent: 9/20/6:03:PMComplaint: ***I am rejecting this response because: The issue has not yet been resolvedWhen I receive a follmessage stating that the issue has been resolved, I will accept the business's response.Sincerely,*** ***Sincerely,*** ***

We are in receipt of the consumer’s complaint and appreciate the opportunity to address his concerns. Clipper is an agent of MTC, but follows the business rules of each Service Provider. The Service Provider in question (Muni) offers a monthly pass that covers unlimited travels on all
Muni vehicles and any travels on BART within the city limits of San Francisco. After assessing the consumer’s account, it was confirmed that the pass was purchased at a Ticket Vending Machine (TVM) and was used. Refunds are contingent upon the guidelines of the transit agency. And based on Muni’s refund guidelines, used passes are not eligible for a refund
Understanding that the consumer states he received incorrect information, at the time of purchase, the TVM advises that the pass is only good when used on BART within San Francisco. This information can also be viewed on the Clipper Card website at www.clippercard.com. Although we sincerely apologize for any incorrect information provided, Clipper is unable to honor the consumer’s request for $19. For complaints regarding station agents, the consumer is encouraged to contact Muni directly

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for contacting Clipper Customer serviceWe are in receipt of the consumer's complaint and apologize for any difficulties he has experiencedPer the Clipper Cardholder agreement, when setting up an Autoload for a monthly transit
pass *** product will load the first of every monthTherefore, the product will not be visible online or load to the card until the Clipper card is tagged on a device between the 1st and the 15th of the month
There was an attempt by the consumer to add a monthly pass *** was not able to do soThis was due to the pre-existing Autoload for the same productSystematically you are not able to add a product to a card that has an existing AutoloadThe Autoload on the account was not disabled until June 1st which explains why the pass *** not be loaded manually prior to this date
Looking at the consumer's travel history, he tagged in and out at the same station from June 1st- June 3rdBy tagging in and out at the same station the Clipper Card is charged and a credit was immediately applied back to the cardIn order to be properly charged on Caltrain and load the current month's pass, the Clipper card must reflect an entry tag at the station of origin with an associated exit tag at the destination
Clipper Customer Service is an agent of MTC and is independent of the transit operatorsAll citations issued by transit operator conductors are to be disputed with that agency directlyAs a result, Clipper is not at liberty to write a letter to dispute any Fare CitationsIt is recommended that the consumer log into their online account and submit their transaction history as supporting documentation in the dispute with Caltrain
Again, we apologize for any inconvenience that the consumer has experienced
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Clipper is not satisfactory
It is true that the auto load feature of the clipper card system prevented my buying the monthly pass
But my key concern is the fact I can not check the status of my card
The failure to know the status gives me great confusion and stressI can not know the status either online or with offline readers in caltrain stations
The only time for me to know the status of my card is when the train conductor scans itThat is simply too late, and I got a citation!
If clipper card company believes the card is working with auto load, they should confirm the fact to the customer, so the customer can be confident riding on trains without getting caught
But the fact is, as a clipper card customer, I have NO way of knowingI can not confirm if auto load worked, because it does not show anything on my card
But when I tried to buy the monthly pass *** I was told I can not because of the auto loadBut I can't tell if auto load is working or not
So I had to disable the auto load in order to buy the monthly pass *** But even after I did that, I have NO way of knowing if it had worked or not
I only learnt the failure after I received the citation
The practice that clipper card does not let customers to check the status of the card is unacceptableI have lived in ***, *** and ***, it's a common practice that customer can check the card value online or offline at any time
While I understand clipper card can not change the practice immediately, I expect an email or a letter, to state the fact that I as a customer, was not able to check my card status after I added the value for monthly pass
This email or letter will help me appeal to the court to waive or reduce the citation, for my vulnerability of not knowing my payment worked or not worked
The practice that clipper card requires customers to tag the card multiple times to activate the payment is unreasonableBecause I have already paid the monthly pass, and each time I tag, more charge to my card occurs
I think it is reasonable that after I paid my monthly pass, the monthly pass *** be immediately available without the extra confusing multiple taggings, and customers should be able to confirm the availability without worrying about any failure and getting citations
I tried to pay for the monthly pass *** online and offline at a Walgreen store, and have the receipt from the Walgreen storeThis can still not prevent me from getting a citation, because of the failure of the payment without my knowledge, and the fact I can not check the card myself, it can only be checked by a train conductor
Final Business Response /* (4000, 10, 2015/06/19) */
We have read the consumer's rebuttal and apologize for his experience with the Autoload featureHowever, Clipper will not be able to honor the consumer's requestThe Autoload feature is designed as a means to automatically reload value when the value drops below $if it is a *** Autoload or at the beginning of the product month for a monthly pass
Although we understand the consumer's expectation to have visibility to a future months pass, the Clipper Card functions as a Card based system not Account basedThis means that any activity or communication to the chip, housed in the Clipper card itself, occurs when the card is placed on a Fare Gate or device
Mr*** established Autoload on 5/1/for a Caltrain monthly pass *** loaded to his Clipper card on 5/4/On 5/7/2015, an email was sent to the consumer advising him that his value or product had loaded to his Clipper card "by a one-time add value request or via a reoccurring Autoload order"The email correspondence goes on to advise the consumer to contact Clipper Customer Service Center if there were any questions or concernsTo date, there has been no contact from the consumer concerning his account
Within the consumer's rebuttal it is noted that there is no visibility to the Autoloaded product prior to the pass *** either online or offlineWhen a consumer logs into their online account with an established Autoload, it is identified by the option to "Disable Autoload" located on the My Account pageThis link was subsequently used by the patron on 6/1/to disable the Autoload that was established on 5/1/As noted in the previous response, the consumer continued to tag in and out, from 6/1/15-6/4/15, at the same station which prevented the pass *** loading on 6/1/
It is important to note that Clipper Customer Service is independent of the transit operatorsTherefore, Clipper follows the business rules of the operatorsPer Caltrain business rules, it is required that all Caltrain riders tag on at the entry station of their travel and out at the destination
For further reference, included in this response are several relevant questions and answers from Clipper FAQ's located at www.clippercard.com
When I pay a fare using Clipper, how do I know if the proper fare value has been deducted from my card?
When you use your Clipper card with either a transit pass ** *** value, a single or double beep will indicate the correct fare has been deducted or that a valid pass ** transfer has been foundEach time you pay your fare with ***, the card reader displays the fare deducted and shows how much you have left
When you load *** value combined with a transit pass ** your card, the card reader will always charge you the lowest fare possibleThe Clipper system always checks first to see if your card has a valid pass ** transfer before deducting ***
When does the value I've added to my card appear on my card?
When you add value to your Clipper card either through the website (not through Autoload) or over the phone, it can take up to 3-days for the value to be available to be loaded onto your cardOnce the value is available, you must touch your card to a card reader in order to load the valueYour card balance will not be updated until you have touched your card and loaded the valueIf you add value to your card at a retailer, ticket office or Clipper Add Value Machine, your value is immediately loaded onto your card
When will I be able to use my Autoload value, and when will I be charged?
When you first set up Autoload using a credit card, it can take up to five days for the changes to take effectIf you use a bank account, it can take up to business days
Final Consumer Response /* (4200, 12, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cilpper card company says it can take up to days for autoload to be effective, and if I use bank account, which is common, it can take up to business days!
Imagine I paid on the first of the month, and it can take up to business days to effect my paymentIt means I could be liable for citation fine for nearly half of the month!
I would like clipper card company to effect my payment immediatelySo that I can be confident when I ride on the train, knowing I am not liable for likely citation

Initial Business Response /* (1000, 5, 2015/12/17) */
We are in receipt of the consumer's complaint and have reviewed the accountBART HVD 60/is a discounted product that is offered by BART which gives $worth of value for $The consumer last loaded $worth of value on June 8, 2014;
since that time she has depleted her BART value down to $as outlined in the complaintIn order for the consumer to zero out the balance she will need to take a travel equal to or less than $If the consumer is not able to travel and exhaust the remaining balance, it will remain on the Clipper Card and never expire
In researching the account, we do show that there was an order from May 'that was returned to Stanford in August '14, check number XXXXXIf the consumer has not received a refund for that value, we recommend speaking with the transit benefit administrator
In the complaint, the consumer also mentioned getting a refund for the remaining value on the cardDue to the funds used to purchase that BART values were pre-taxed, it excludes the consumer from receiving a refundPer section of the Clipper Card Holder Agreement:
The Clipper(r) Customer Service Center will not provide a refund for any Cards that have had value added through a pre-tax or tax-exempt transit benefit program established pursuant to the Internal Revenue Code Section 132, regardless of when value was added or whether value was also added by other means
Please accept our apology for any confusion this may have caused
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any notifications nor refunds in regards to the May 'order, check number XXXXXI will be contacting the Stanford transit administrator in regards to that
As for the $2.40, are you saying if I had order a paper ticket instead of loading the BART HVD 60/onto my Clipper Card, I could have use up the $2.40? At least with a paper ticket, I can *** it out (if under $10) or add more money to it if was trip is over $In my previous email with you, you said I could *** out the $but at the discount value ($60/$64=93% of the $value)Have no one thought this through when Clipper Card was implemented? Who would actually know the exact numbers of trips they will get out of $and have the final amount be $0? Well if I can't use the $because all my trips are over that amount and you won't convert it to *** value on my Clipper Card, then you are stealing my money and not even paying me interest for it
Final Business Response /* (4000, 9, 2016/01/11) */
We apologize for any incorrect information provided to you in the email correspondence between you and Clipper Customer ServiceAll BART refunds have to be submitted to BART directly for approvalIf refunds for BART HVD are approved it would be done so at a prorated amountHowever, due to IRS regulations BART is not able to approve a refund of pre-taxed funds as outlined in the previous responseFor further clarity we encourage the consumer to review section of the Clipper Cardholder agreement
Clipper Card is a smart card that stores operator product or *** value to be used for transitSince *** value does not expire it is always on the Clipper for useWe apologize for any confusion this may have caused, but based on the Internal Revenue Code we are not able to refund pretax funds

Initial Business Response /* (1000, 5, 2015/08/31) */
We are in receipt of the consumer's complaint and have reviewed the requestIn order to receive a refund for *** value loaded to a Clipper Card please submit the Clipper Cancelation FormThe form is located on the website at
www.clippercard.com under "Forms"Along with the Cancelation form, provide the Registered Clipper card and $The $can be paid via Debit/Credit Card, check, or money orderOnce the noted information has been received we will begin the process of refunding any *** value if eligibleFor additional information, please visit the Clipper website and refer to section of the Cardholder Agreement on refund eligibilityIf you would like for us to research the account please provide the card serial number for the card in question

Initial Business Response /* (1000, 5, 2015/09/22) */
We are in receipt of the consumer's complaint and have reviewed her accountBased on a contact made to Clipper Customer Service on 9/18/the matter seems to have been resolvedHowever, during research it was identified that the initial
problem was caused by the consumer being incorrectly charged for an Autolaod setup
Based on system design when the initial Autoload setup is established for *** value a consumer is not charged until the value loads to the cardIn this case the consumer was charged at the time of the setup and again when the Autoload triggeredAfter identifying the multiple charges the consumer contacted Clipper Customer Service on 8/9/to inquire about the chargesAt that time she was advised to contact her financial institutionOn 8/19/Clipper received a Chargeback Dispute notice which the process requires for the card to be blocked pending resolution
After further review with our Accounting team the error was identified and we were able to apply funds collected to resolve the double charge disputeThe Clipper Card was unblocked on 9/18/and the consumer has been actively using the Clipper CardWe sincerely apologize for the inconvenience and the error that occurred
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clipper admitted to you that it was their errorWhy did they make me do all of the work(call my credit card, fax them the proof, follow up with Clipper multiple times to no avail) and disable my card for an entire month if it was their fault?
Final Business Response /* (4000, 17, 2015/11/24) */
Although we received the consumer's rebuttal, she has been in communication with the Clipper Contact Center by phoneWe have consistently reviewed the account and the card seems to be functioning properly and is not blockedLooking at the consumers ride history, the card was most recently used on 11/14/
As a way of testing the Clipper card, if the consumer could add value at a local Ticket Vending Machine (TVM) it will help assess any problems that she may be experiencing
Final Consumer Response /* (4200, 20, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finally unblocked but had to call Clipper times to have MY FUNDS unblockedHow many others are they doing this to? It is unexceptable business model and practiceThey have never once aplogized that all of the errors were on their end or refunded me for multiple inconveniences they have caused

We are in receipt of the consumer’s response and have reviewed the rebuttal. Based on the information provided the position of the business stands. As a one-time courtesy, a refund in the amount of $will be processed and loaded to the Clipper Card. We apologize that we are not able to accommodate the noted request, but any travels taken prior to the purchase of the monthly pass are not refundable as the pass was not on the Clipper card at the time of travel

Complaint: ***
I am rejecting this response because:
Becsuse, I don't believe u understand the entirety of the situation I will accept the $back on.y clipper card, however 05/ 4/17, inadvertently & unknowingly, a new AC senior pass was not purchased & pd full fare ( rd trip to Sf), which should be refunded to me since May's pass was purchased & civered those days, as a result a total $should be refunded Then & only then will I accept I will also pass on ur ridig policies which seems to be out to $us to death I feel it is wrong the way u keep tryi g to sqeeze money out of us.
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/08/07) */
Our apologies to the patron and we have researched this request furtherClipper will be refunding the patron the requested amount of $
Initial Consumer Rebuttal /* (2000, 10, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the
response from the business.)

We are in receipt of the consumer's request and have reviewed the accountIt was identified that a request for the travel has been submitted by BART for a March 19th travelHowever, the consumer has an active Autoload for a BART HVD 60/which triggered and loaded on the same dayAs a result of
the failed funding source, the BART HVD value was blocked pending recovery of the $In order to use the BART value and receive the $refund, the consumer would need to update the funding source online or by submitting the Autload form by fax, mail, or emailOnce the value is recovered, an unblock request will be sent to the Clipper card and the refund will be processed

We are receipt of the consumer’s rejection to the response of the business. After consulting with Muni, an approval has been granted for a credit of $as requested by the consumer. The credit will be applied to the Clipper card ending in

Complaint: ***I am rejecting this response because this was a temporary placeholder response

Initial Business Response /* (1000, 5, 2015/11/04) */
We are in receipt of the consumer's complaintPlease provide us with the Card Serial Number of the Clipper Card in question and we will be happy to review the account

Initial Business Response /* (1000, 8, 2015/09/08) */
We have received the consumer's complaint and apologize for the delay in our responseAlthough we empathize with the consumer's situation, the $replacement fee is the standard cost for any Lost or Stolen clipper card as outlined in the
Clipper Cardholder Agreement
Due to the consumer being a Clipper Direct participant a replacement card is mailed to ensure that the Transit Benefits are added to the new replacement cardAfter listening to the call recording, the CSR correctly provided the information that was also provided in an email communicationBased on this, there is no justification for out of pocket expense or compensationHowever, as a one-time courtesy we will provide a refund for the $card feeUpon a response from the consumer we will add the $to the Clipper Card as *** value
For additional information regarding Clipper Fees please refer to section and of the Clipper Cardholder Agreement at www.clippercard.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If the listened toThe several CSR call recordings they would have heard me offer to pick up the card ASAP at there office locationIt was too difficult to work with them as they only want credit card information to replace a cardAs a clipper user through clipper direct they should replace the card without a balance transfer feeSince the card balance is automatically reloaded through a payroll deduction with my employerThey need to devise a better plan for replacement if clipper direct is an individual's only means of transportationThey option to pickup a replacement is necessary because the waiting period is too long and too costly especially if one willing toThere procedures are not convenient to anyone in case of an emergency
Final Consumer Response /* (3000, 15, 2015/09/22) */
***Document Attached***
they have not applied any credit to my account per since their last communication on 9/8/My *** value Balance has not changed and it is evident in the attached information per the clipper card websitethey did not honor their resolution
Final Business Response /* (4000, 17, 2015/09/23) */
The consumer's refund was applied to Card Serial Number XXXXXXXXXX on 9/22/The consumer will need to tag the Clipper card on a card reader to load the value

Complaint: ***
Dear Penelope,
Thank you so much! I'm 80% satisfied with this response - I just couldn't accept because I don't know how you'll issue me a refund.
I won't be able to use clipper cash, because I'm leaving the Bay, so this refund will have to be a checkIs that possible?
If so, please send to my current address:
*** ***
*** *** *** *** *** *** *** ***
Please let me know!
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/09) */
We are in receipt of the consumer's complaint and apologize for any confusionIn order to further investigate the complaint, please provide us with your Card Serial Number
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
Final
Business Response /* (4000, 13, 2015/09/18) */
Thank you for providing us with your Clipper Card serial numberAfter reviewing the consumer's account we were able to confirm that the Autoload feature was not selected while placing the order for the new Clipper CardIn order to add the Autoload feature to a new card order, it must be done at the point of adding value during the initial card ordering process
Although this was not a system error, as a onetime courtesy, we will be providing a refund in the amount of $for the new card feeThe value will be applied to the Clipper Card as e-*** valueWe apologize for the confusion with your new card orderPlease confirm if this is a reasonable solution to the noted complaint
Final Consumer Response /* (2000, 15, 2015/09/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/20) */
We have received and reviewed the consumer's concern regarding the inability to establish Autoload during the initial card ordering processWhen ordering a new Clipper card you must add value at the time of purchase in order to establish an
AutoloadHowever, as a onetime courtesy we will refund the $card fees back to the Clipper cards as *** valueUpon the consumer's response of this being a reasonable resolution we will submit the refund request
Initial Consumer Rebuttal /* (2000, 8, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You can save us all these steps if you make your website better UX needs work
serial numbers: XXXXXXXXX, XXXXXXXXX