Cliqstudios.com, LLC

Hello.  We are so sorry that you are having this experience with your touch up kit.  We will coordinate with our supplier and arrange to have a new matching touch up kit sent out to you promptly.

We have made significant good faith efforts to resolve this case and believe that this dispute should be considered resolved. We submit the following information for your review: April 5. Christopher [redacted] purchased 23 products for a total of $6,064.23. June 5. Mr. [redacted] notified us the pantry...

cabinet was hinged on the left side when it should have been hinged on the right. Since these are custom building materials which must be shipped by truck, a typical original order delivers in 4 to 6 weeks, and an expedited replacement order delivers in approximately 3 weeks. The replacement cabinet was delivered at no charge in 3 weeks.  June 19. Mr. [redacted] notified us the sink base wouldn’t work. To correct the issue, Mr. [redacted] requested 1 stick of molding and a new drawer front. We provided those items at no charge. The drawer front shipped was the incorrect size. We offered to order another drawer front and to ship it overnight. Mr. [redacted] declined this replacement offer. July 17. Mr. [redacted] notified us the base wastebasket would not stay closed. An order for new glides was placed, but the incorrect item shipped. We offered to re-order and to ship via overnight delivery at no charge. Mr. [redacted] declined this replacement offer. July 27. Our vice president spoke with Mr. [redacted] and offered to provide a replacement drawer shipped overnight at no charge and to refund 100% of the purchase price of the base wastebasket. Mr. [redacted] declined this replacement and refund offer. CliqStudios’ has made good faith efforts to satisfy Mr. [redacted]. 100% of the 23 products in the original custom order was built, shipped and delivered. He has expressed dissatisfaction with 2 of the 23 items. We continue to offer a replacement and/or refund for those 2 items, yet Mr. [redacted] is demanding a full refund for ALL 23 items. CliqStudios terms of sale state we are not liable for special, indirect, incidental, consequential or punitive damages: http://www.cliqstudios.com/terms-of-sale/.

Hello.
We are so sorry to hear that your experience with our Customer Service department has been less than outstanding. We take great pride in the rapid response of our service department and our customers often write to tell us how happy they were with our service. We are experiencing some delays at this time due to a seasonally high volume of orders. We apologize for any inconvenience these delays caused you and hope you'll give us another opportunity to win your business.
For this order, we are happy to refund the full $250 shipping charge, and are able to confirm the paperwork to apply that credit has already been passed to our accounting department. Please allow a few days for processing. Thank you for your business and let us know if we can be of any further assistance to you.

We believe this issue has been resolved in conversations between the customer and our director of customer experience.

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.

Hello.We are so sorry that your cabinets arrived damaged and are happy to stand behind our product.  As per your warranty and our return policy, we've already credited your account for the full purchase price of the cabinets.  Today, we also processed a $250 refund for the shipping charges...

to deliver the product to you.  As per our return policy, the cost of return shipping of the product to our factory is not refundable.  The full return policy is available to view online here: http://www.cliqstudios.com/return-policy/