CLK Multi-Family Management

Roof leaks in two rooms for the entirety of my lease, reported to property management 3 times since September 2015 with no action. Ceiling collapsed.I reported water leaking from the roof in building 9 more than a year ago. Again in September 2015 when the management had their roof replaced on their offices - NO ACTION. I had a walkthrough in December 2015 with the property manager and a member of maintenance and told it was old staining and old leaks which had been repaired, the maintenance was supposed to come back to treat and paint the staining in the two rooms. AGAIN NO ACTION! I called the office left a message for property manager with the leasing agent and did not receive a phone call (printed phone records to prove it). Made an emergency report of water damage from the heavy rains on February 15, 2016 at 11:00 pm - no return phone call that night. The office opened they admittedly listened to the message and did not call me to inquire about their property OR MY WELL BEING! I finally called the office after more than two hours after they opened - and guess what they said - we will try and get to your partially collapsed ceiling in two different rooms one being in the only bathroom sometime today. Finally in the afternoon someone came to view the damage. REPAIRS ARE STILL ONGOING BUT MANAGEMENT REFUSES TO REPLACE THE WATER-LOGGED INSULATION OR TO TEST FOR AIR QUALITY! Maintenance while making repairs in the apartment did not use any covering and caused property damage and loss. They also used my bathroom and kitchen sinks and my cleaning supplies and personal items to clean their equipment leaving even more damage. While in my apartment they began to remove my personal items from a room which they had no permission to be in. They state that I can claim this on my renters insurance which is additional costs to me.Front Door was reported on at least five occasions as not being fully functional. Repairs that were made now cause even more of an issue with locking and closing/opening the one and only egress to the residence.Dishwasher never properly worked. Maintenance would just come and drain the water that backed up into the unit from the kitchen plumbing. Was finally replaced in December 2015 with a defective Hotpoint machine which does not clean even a plate or glass on heavy washing.The management stated that the fireplaces have also been leaking in many units which I also stated to them that I heard rainwater running through my walls whenever it rains. No action has been taken.The parking unavailability at my unit poses a physical security and safety issue. Management has been made aware of this situation by multiple residents in early December 2015. The problem has only increased and management has failed to act.Management has not complied with § 35-9A-204 : [redacted] Code: LANDLORD TO MAINTAIN PREMISES and has acted in bad faith regarding information provided to me about the actions that maintenance and management has taken to resolve the many issues.Desired SettlementPlease provide the name and the ** license # of the roofing contractor that identified and repaired the roof on building 9 at [redacted] during the week of February 15 - 19, 2016.Please provide date and time aforementioned repairs were made and work order from the company.Please provide documentation that all water damage in the crawl space above unit [redacted] has been mitigated with treatments to remove any contamination from both the catastrophic and continued water seepage in the roof in unit [redacted].Please provide documentation that energy efficiency of the unit [redacted] is maintained through the replacement of insulating materials in accordance with [redacted] and [redacted].Please have an air quality specialist test for mold, mildew and any other contaminants related to the prolonged roof leakage issues.Please repair the water leakage problem in the fireplace in unit [redacted] and provide documentation.Please provide a new front door and door jamb with new locks so that the one and only egress to the apartment is functional.Please replace the dishwasher with a new unit and provide documentation that the unit is new and in excellent working condition.Please either replace or reimburse me for property damage and loss which was a direct result of the work performed in unit [redacted] by [redacted] employees and/or contractors hired by management. They used my personal belongings and possessions and my residence to clean their construction and painting equipment. They damaged my personal belongings in the one and only bathroom and my pantry while making repairs. They entered rooms which did not require their presence and mishandled my personal belongings causing damage and property loss.Business Response Contact Name and Title: [redacted], Risk MgrContact Phone: XXX-XXX-XXXXContact Email: [redacted]@clkmm.comWe had numerous conversations with Ms. [redacted] attempting to resolve her complaints. We agreed, under certain terms, that she could be released from her lease obligation. She was reviewing those terms and we heard nothing further from her; although, it does appear as though she has vacated the premises without replying to us further. As litigation has been vaguely threatened by Ms. [redacted], we are not comfortable discussing the matter further in this forum, other than to request she re-contact us to attempt to resolve the issues.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] did not provide any requested information on the repairs made to the roof which leaked for more than 18 months. The property manager and the district manager did not keep their meeting and refused to speak with me regarding the issue.CLK property management was duly informed of the termination of the lease in accordance with [redacted] statue on Landlord responsibilities.CLK property management has requested that I sign a release ensuring that they have no current or future liability related to the poor living conditions. Furthermore, they are requiring that my sister who is not even on the lease also sign the release otherwise the company will submit me to a collection agency for the full-term of the lease.I paid rent for a habitable residence and for the entire length of my lease, the roof leaked. Now I am being threatened with submission to a Collections Company because I do not want to live in an apartment with extensive and long-term water damage and a continuing leaking roof.

I feel my patronage isn't valued. I have several potential health/safety concerns and terrible customer service experiences and proof of said issues.First off, I have been a resident at this property for the past 4 years, and my spouse has been a resident for 6-7 years. Rent averages $775 a month so we have spent over $50,000 patronizing this company. I have had about 2 dozen maintenance requests within the last year. My apartment has also flooded 3 times within that same year due to regular amounts of rain. I was not compensated for any water damages or even the inconvenience of having to take off work to supervise them getting my apartment back in order. After the 2nd flood when I asked the apartment manager why this kept happening, she advised me that the drains were backed up because maintenance didn't clean the leaves and debris from the storm drains. So I am constantly checking the weather in fear that this will occur again. I've had (on more than one occasion) a member of the maintenance staff enter my home without forewarning and set off my home security system causing the police to be dispatched and the police department threatening to fine me and have me remove my alarm system. The leasing office rarely answers the telephone. I've tried to discuss my concerns with the regional manager. I left her a voicemail and she didn't even have the courtesy to personally return my call. She forwarded my call to the leasing office (with whom I'd been speaking to with no resolution.) I currently have four open maintenance requests that I put in 2-3 days ago. (I entered them online because no one answered the phone at the office.) A day after the online request I attempted to call to ask when the request would be satisfied. Again, no answer. My spouse went directly to the office only to discover that they had not even viewed the requests. They gave excuses about being busy.2 weeks ago I had to call the emergency maintenance because both toliets were not functioning (neither was clogged.) The maintenance man ([redacted]) called back 30 minutes later asking me if I could fix it myself! He was frustrated and was hesitant to come fix the toliets. Once he finally arrived, he asked , "Oh, that's what you called me for?!" He mumbled and cursed aloud several times and even broke the top to one of the toliets. He didn't sweep the shards of porcelin up. Or even ask us to do so. I reported the antagonizing, unprofessional behavior to the office and all I got was a halfhearted apology. They then sent the same maintenance man back the next day to replace the toliet top. He gave excuses and even attempted to flirt with me in the home my spouse and I share! Also, one of the open requests for this week is that I suspect mold is in my kitchen. The leasing office advised me to clean it up myself and that they didn't think it was mold (without even checking.)I've had several other issues including being given the wrong package, inability to pay rent online, poor security (the security guard literally sits in his truck and reads magazines all night,) outside lights not working, people smoking marijuana outside in the breezeways, stray animals, neighbors in loud, unsettling domestic situations, pest problems, being notified of crimes within the apartments days later, overflowing trash receptacles, gym equipment that doesn't work, pool rules that are not enforced, etc.Desired SettlementI am seeking to stay in my apartment rent free until my lease expires. Hopefully we are able to resolve this without media or legal involvement. Business Response Contact Name and Title: [redacted] - ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@clkmm.comIn regards to the leaks that occurred in their apartment, we addressed the leaks immediately when notified. After checking several areas of their apartment home and the neighbors we found the leak was originating from outside. We kept the drains clear and had to wait for another rain to see if the issue was fixed. After the next hard rain, they still had evidence of a leak. We then contacted our landscape company who determined we needed to install a swell, in which we did. We spoke with the resident after the swell was installed and they were pleased with the work. In regards to the most recent work orders for the apartment, 3 of them were duplicates. The work orders were placed on 9/30/2015 and were completed on 10/6/2015. We have been short staffed in the maintenance department as well as the office. If we are unable to answer the phones, we have a voicemail service as well as email as a form of communication. We value all of our residents and make their happiness our top priority. As with any apartment community there will be maintenance issues but we make a concerted effort to take care of them in a timely manner. Sometimes, issues take longer to resolve due to their being complex problems and you have to go through a process of elimination.We have and will continue to address our residents' concerns expeditiously. We hope the complainants will continue to reside at Arbors of Century Center. We will not be able to let the complainant live here rent free but we will consider some form of compensation and will notify them of such when the decision is made.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I disagree on the recant of the incidences. The first flood occurred after days of heavy rain. When we spoke with the office asking why they would move us into an apartment with such issues (as it had occured with a previous resident) the response was that they didn't know and couldn't keep up with all the things going on in every unit. I have pictures, documented conversations, as well as other supporting information. I do understand that the office was short staffed. However, that is due to no fault of my own. Therefore I shouldn't be inadvertently penalized by being ignored. Perhaps if any of my calls were returned, with even an approximate date of completion, I wouldn't be so frustrated. But that was not the case. I was promised call back after call back with no such action being taken. That is why I didn't leave a voice-mail or email, because the representatives promised to get back to me multiple times . This company claims to value our consistent business, but it's actions (or lack thereof) don't support that claim. There were also a few issues from my initial complaint that were not addressed such as the suspicion of mold and/or mildew. As well as the misconduct of their maintenance man, [redacted].The maintenance order was closed 10/6/15, however only the closet rack was truly repaired. My sink is dripping water as I type. The mold/mildew issue hasn't been addressed or even examined. On which date can I expect the decision of the form (s) of compensation to be discussed and implemented? And how will I be notified? I'd like to be contacted by phone at XXX-XXX-XXXX as well as in writing (email or letter) so that I may add this to my records.Frankly, I'm insulted at the fact that compensation must be 'considered.' It seems that would be a definite solution based on the frequency and/or severity to several problems we've experienced. I don't feel that The Arbors of Century Center has taken any responsibility, but has attempted to use excuses, vague answers, and avoidance to justify their actions. Final Business Response We would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and have made contact with her as well as reached a resolution that is satisfactory to all. It is our policy to actively address concerns of residents at our communities.

I moved into the [redacted] apartments in August 2013. Since moving in I've had three different flooding issues. I moved into the [redacted] apartments in August of 2013. In August, my apartment was flooded by the neighbor above me, hot water heater. The maintenance staff said that he tenant did not want for them to enter his apartment while he was away, which resulted in my apartment being flooded even worse. In September, the washer machine had a leak resulting in another leak. Today, April 1st, I woke up to another leak from the tenant above hot water heater AGAIN. The issue clearly wasn't fixed in August and now I'm dealing with the same issue. I have horrible allergy and sinus issues that is only getting worse because of the leaksDesired SettlementI want to be able to leave my apartment without paying the break my contract. Business Response We would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and will make contact with her to explore the possibility of reaching a resolution that is satisfactory to all. We would also like to note that we have been responsive to all communications that we have received from the consumer. It is our policy to actively address concerns of residents at our communities.

Getting the run-a-round from staff and management regarding a plumbing service request made originally over a year ago and recently over two weeks agoGetting the run-a-round from staff and management regarding a plumbing service request that was originally made over a year ago. Recently I went into the management office to speak with the manager who stated my issue would be fixed the following week but was told by staff afterwards that I would be responsible for paying for the plumbing repairs. Maintenance person falsely accused my child of causing the issue. Desired SettlementMake all plumbing repairs in hallway bathroom as well as other maintenance requests and repairs within the unit I am renting within a reasonable timeframe.Business Response Contact Name and Title: [redacted] - ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@clkmm.comWe would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and have made contact with her as well as reached a resolution that is satisfactory to all. It is our policy to actively address concerns of residents at our communities.

The tenant (my Dad) has lived in CSA for 5-6 years. 2 weeks ago, he moved into his 3rd unit at the complex. He is handicapped and needed an apartment to make mobility a little easier. Upon leaving his old apartment, he was unable to clean the apartment, apparently to CSA standards (he can barely walk, doesn't clothe or bathe himself, and needs help with EVERYTHING; he doesn't clean). Last week CSA put a notice on his door stating that he owes $1221.58 for REPAIRS to his previous apartment:TO TRASH OUT APARTMENT $220, KITCHEN FLOOR AND COUNTERS DIRTY 20, OVEN, DRIP PANS AND REFRIGERATOR DIRTY 77, BOTH BATHROOMS DIRTY 110, TO SEAL FLOORS DUE TO PET URINE 264, DEPRECIATED COST FROM $936.28 TO REPLACE CARPET & PAD THAT WAS REPLACED 3/2013 (REPLACED DUE TO PET) 530.58I agree that the apartment, fridge, countertops, etc. were dirty but it doesn't cost as much as they are charging him to clean hard surfaces (counters, floors, etc). For the most part, I agree SOMEWHAT about the carpet. The carpet was soiled due to his pet and probably needs to be replaced. I don't agree the fact that they said that the carpet was replaced in 3/2013 when he moved in. I clearly recall that the carpet was wet when he moved in; I remember the floor/carpeting being wet because it had been SHAMPOOED AND CLEANED; it was NOT new. How do I remember this? There was squeeking when the moving men walked on it; and the moving men's dolly and moving equipment left black skid marks due to the wetness of the carpet rubbing the wheels of the moving equipment, rubbing off the dirt and grime onto the newly shampooed carpet. The same wetness, squeeking, and dirt rub-off occurred when my Dad moved into his current unit and this carpet, too, was freshly shampooed prior to moving in. CSA is charging for new carpeting when they are actually shampooing old carpeting. I have left messages and called numerous times to no avail. They said they will report him to credit bureau if he doesn't pay within 10 days, yet they won't return calls.Product_Or_Service: APARTMENT LEASINGDesired SettlementI want them to FAIRLY assess and charge my Dad. This activity was unfair and not properly documented (no detailed report or pictures were provided so I don't trust these charges). I'm trying to assist my Dad in not being taken advantage of. My Dad's new apartment also needs:1) correct keys to his front door; keys don't work on the door lock2) security light bulb on porch3) entire patio gate replaced; his dog escaped twice due to the dilapidated condition of the gateBusiness Response We would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and have made contact with her as well as reached a resolution that is satisfactory to all. It is our policy to actively address concerns of residents at our communities.

This company is a bunch of liars. I have never seen such a rotten management company ever. What's sad is they don't even care.I've been in [redacted] for about 6 months.The day my application was accepted the then manager snapped at my child.On top of that, the current catalog I saw for this place said 520 for rent not 530.The original apartment I was promised was not ready for move in even though I wanted to move in one week later in the first place.Their original gripe was they can not hold apartments for an extended period of time.It turns out the new apartment location is much better. My place was infested with cockroaches the day I moved in and wasn't sprayed for 6 days since their bug control was on Wednesdays.I moved in on Friday.I fixed it out of pocket.There are even wasps all over outside.I replaced all the kitchen cabinet knobs out of pocket since there were no spares laying around.They were either broken or missing.The tiles in the kitchen and bathroom are cracked/cracking.The hot water lasts 3-5 minutes if you don't have to reset the heater.I've had to twice.The tub has caulk over the preexisting mold.The toilet always gets clogged.Maintenance used my clean bath towels to mop up the overflowing toilet after a fecal clog.It took 4 months to get a screen for bedroom.I found out I'll have no screen for sliding patio door and won't since they're being phased out.No cross ventilation and fresh air.It took a few months to fix a weather strip.In the meantime I got stung by a wasp, bit by a spider, and had more cockroaches.I couldn't leave house since the gap under the door invited bugs in.The towel I used to cover the door while there won't cover it by itself if I leave.It took three days to fix blinds.I like full privacy not gaps.It took 3 men to change a toilet and got ridiculed for having a Christmas tree in the living room in August due to no storage.One morning after rain, the ceiling had water stains.The rooftops were all fixed, but not the build up on the ceiling.Roofers got nails all over parking lot which caused me to have a flat.The office told me it was my fault.I fixed this out of my pocket.The humidity outside has kicked in and all kinds of smells are coming out.This place wreaks of urine and mildew.I understand people may have had pets here in the past, but this place was not cleaned to my standards.Everything of mine has an odor.Bedding, clothes, furniture, EVERYTHING!!!Weather is now about 100 degrees in late August.The pool is still not open.This company for some strange reason renovated the pool in May, June, and July.Now it is very hot and we are miserable.My daughter's summer was ruined.We moved in here because of the ducks and the pool.Little kids and hoodlums kill the baby ducks and mama's eggs.We were guests of a former tennant in the past who has since moved due to this neglect.We have been swimming at a different complex also run by CLK with a pool in a MUCH worse condition, yet open.Most recently, it has been taking me 20+ minutes to make a left turn out of the property since this company decided to not open the gates in the morning.I was told straight to my face the gates will be open and remain open during school hours.This time it was blamed on the school, which of course I called and suprise, is not the case.Lie after lie after lie after lie.Runaround and runaround and more runaround.Now here is the thing that irks me more than anything.Advertisements say this place has a pool.The pool is part of my contract which says my monthly rate is 538 with water.New rent without the advertised pool states 507.Management was nice enough to give me the clubhouse for a future event at a discounted rate for my troubles over the pool.We are grateful.There is a lot of crime here.Murders, vandalism, and animal abuse.Yes, more than anything I want to move, but bailing out isn't the solution for I may have problems elsewhere.I'm stuck here.This place could be a better environment if more care went into it.I even contacted the regional manager twice who ignored me.Here I am now.Desired SettlementWell, let's see, I paid for the bug bombing, big and little Raid traps, spray Raid, new cabinet knobs, mats to cover the cracking tiles, a tire plug, an ozone generator to get rid of the funky smell, my daughter's summer, not to mention mine, was ruined. I can't even have guests over because I am embarrassed to even have my mom in town. I had to incessantly pester the staff to fix stuff. I take pride in where I live. I am a very health consciencious person. Yes, you get what you pay for, but continuously from even before day one? Can you put a price on that? Business Response We would like to acknowledge the above referenced complaint from the Revdex.com. I am the new Property manager here at [redacted], I was unaware of [redacted]'s issues upon moving in to our community. Here at [redacted], we feed our ducks and geese that reside at our lake. It has never been brought to our attention that any of our ducks or geese have been killed or abused. The gates remain closed, they were open in the past for the school buses. Since the bus stop changed, the gates are no longer needed to remain open. [redacted] responds to all work orders that [redacted] has entered with the office in a timely manner. It is our policy to proactively address concerns and\or safety of residents at our communities. [redacted]'s swimming pool is an amenity for all our residents, and we needed to address the condition of our pool. It is currently resurfaced and open. It will continue to remain open for as long as it is warm outside to make up for the lost time during its renovation. We also recently replaced all roofs on our buildings, and we are starting exterior painting. [redacted] is a member of the neighborhood watch, [redacted] Police dept and all residents are invited to be apart of our meetings. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and will make contact [redacted] to explore the possibility of reaching a resolution that is satisfactory to all.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I accept a few of [redacted]'s statements. Humans are animals worst enemies. I witnessed little kids playing kickball with the ducks eggs. I have seen baby duckies in the entryway street and residents just running them over. There is nothing I can do. Tattling doesn't do much of anything but cause conflict. It is simply a matter of respecting one's space. The ducks do not go over to the residents house and kick their kids. Why can't residents be taught the same respect? I do accept the response to the gates being closed as I was incorrect on my above mentioned statement about the bus routes changing. I was getting different stories from [redacted], the middle school, and the bus company. I finally got to the bottom of it, and indeed the bus route has changed. However, of all the work orders I have had to place, hardly any were resolved in a timely manner. As I stated before, I had to resolve the bug issue myself. It took almost four months for a screen for the bedroom. By the time I received one, it was too warm to even open the window. I can't even get a screen for the patio, since those are phased out. So much for cross ventilation. The weather strip should have been resolved long before I got bit by a spider and stung by a wasp, easily preventable. I do not deal well with bugs. It should not have taken three people to fix a toilet or several days to simply fill a window slat. The ceiling still hasn't been painted and in my opinion is still an eyesore. Since this statement was originally posted, the pool finally opened on September 4th. Yes we are both very excited, but still upset the pool did not get renovated during the off season. The roofs have been replaced, but does not mean the nails need to go into my tires since the clean up crew failed to do a better job. On September ninth, a careless pressure washer sent a ladder threw the bedroom window causing glass to shatter all over my daughter's bed, just seconds after she sat up. Relieved, the office resolved this immediately. Painting has also happened, but I have never seen such sloppy paint work. Whether or not a community is a member of the Neighborhood Watch, crime still exists. To be honest, this community needs more people like myself here. I follow all of the rules and abide by my half of the contract and just wish that I would be treated here with as much respect as any other resident should. I understand that in one's eyes, my complaints are petty, but I chose to do business with this company. Do business the right way. I have paid out of my pocket for much more than I should have living here and most importantly wasted time. How can I get that back? [redacted] has a lot on his plate. I understand that, but being a manager and responsible for the whole community is his job. Final Business Response [redacted] has been in contact with [redacted] in regards to the rebuttal. I asked [redacted] if she wouldn't mind writing everything she thought should be addressed as a work order\concern, according to her list that she submitted 10/20/2014, all items have been repaired or replaced as of 10/23/2014. We asked our carpet company vendor to address the condition of her carpet, and treated her carpet with the vendors recommendation. The referenced paint work going on in her building, as of today it still not fully complete. Once completed and walked by management, I feel that [redacted] will be satisfied with the completed paint work in her building. As we tell any resident that may have encountered a roofing nail during our roof replacement, please provide a receipt of the work performed and we will be glad to reimburse any resident. [redacted] values all the residents that reside in our community, and I appreciate [redacted] working with me to address her concerns.

My living room ceiling has been falling in since early March. No repairs as of yet.I called on March 10 to report my ceiling leaking water and plaster falling. I was told that due to the ice/snow a lot of tenants needed repairs and they would get to me. After a few weeks I called to check on my repair ticket. I was told that an outside contractor would have to make the repair. Last week I called and was then told that they didn't have a record of my repair ticket. As of today no repair has been made.Desired SettlementI need the repairs done to my apartment:ceiling fixednew dishwasherporch light bulb replacedBusiness Response We would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and will make contact with her to explore the possibility of reaching a resolution that is satisfactory to all. It is our policy to actively address concerns of residents at our communities.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The ceiling was repaired to my satisfaction! However, they replaced my old dishwasher with 1) not only another old dishwasher (this would have been okay if it WORKED) but 2) an obviously used, supposedly refurbished one that still is not getting my dishes clean. Final Business Response We would like to acknowledge receipt of the above referenced case from the Revdex.com. We have reviewed the consumer's Revdex.com complaint along with her desired resolution and spoke with her on May 8, 2015 regarding this complaint. On May 11, 2015, a new dishwasher was installed. A follow up call has been made to the resident to ensure their satisfaction.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

My complaint is that I've reported a refrigerator outage since this summer.I've been working with the office staff trying to get this resolve and no one has come into my apartment and looked at the fridge. The water that is leaking from the fridge is attracting bugs in my kitchen. Each time I visit the office I get results as they order some, but the shipment was wrong, check back or they working on it and the property is up for sale. I don't understand why the office staff is so slow about completing work orders or even attempting to get issues resolved. I've been staying in this complex for a year 7mos. and I must say very unhappy with this property. I think as a property things need to get better and I can't wait until my lease is up. I'm a resident that always pay my rent on time and when things go wrong in my apartment I aspect problems to be handled and not pushed under the rug.Desired SettlementI feel that I shouldn't be responsible in paying next month rent until they can stand in their agreement as a property to render better resident services. I had to spend out money buying and throwing away food which is unacceptable.Business Response To Whom It May Concern:We appreciate the opportunity to respond to Ms. [redacted] complaint. We strive to achieve an excellent rapport with our residential base and welcome any chance to improve our resident satisfaction level.Ms. [redacted] did in fact report a refrigerator problem on multiple occasions. In reviewing our records, there is no report of Ms. [redacted] refrigerator being inoperable or out of service. We do have request stating the fridge was leaking water on the inside and/or the fridge was leaking water into the crisper drawers and holding water. Multiple attempts to correct the issue were made. However, after inquiring about Ms. [redacted]'s complaint to the Revdex.com, it was discovered the employee completing the request had transposed the unit numbers and was entering the wrong unit to make any needed repairs. We regret this incident occurred and have repaired the leak inside Ms. [redacted]'s refrigerator due to a stopped up drain.We have since counseled our service team in regards to this unfortunate incident and will improve in all areas and levels of our customer service and customer service follow up program to prevent this type of re-occurrence. Ms. [redacted]'s request to waive next month's rent will not be granted. Residents may not withhold payment of rent while in possession of their rented unit in order to enforce any rights under the [redacted] However, we would like to offer Ms. [redacted] a rent concession in the amount of $150 as a courtesy and good faith gesture for the above incident.Again, we apologize for all miscommunication and customer service level provided and will improve going forward. Sincerely,[redacted]Birmingham District Manager