We do not take accusations of theft or employee misconduct lightly We have been in business a long time, and we have internal controls to prevent this and to aid in investigating such accusations We have on several occasions asked the customer to bring in the computer for inspection, so we can verify his claims He refuses to do so We have never seen the computer since it left our shop We can not validate any of his claims The memory he claims we lost or stole is of minimal value and would likely not be a target of employee theft We can not just accept over the phone claims as truths without some level of verification and investigation Short of that, there is nothing else we can do, especially considering the time that has passed
This is a continuation of a previous complaint # [redacted] I went to pick my computer up today after On-the-Fly Computer Guy emailed me that it was ready to pick upThey replaced the motherboard which "died" while in their possession when I originally dropped my laptop off to be cleaned of viruses I agreed to let them replace the motherboard because I need my computerWhen I picked up my machine the technician charged me first, then brought me my computerI insisted we open the computer and turn it on to ensure it worksBecause last time no one opened the computer to show me it workedAnd the computer ended up not workingI opened up the laptop and pressed the power button, the computer did not turn onI then noticed that the top panel where the speakers would be was bowed and not properly seatedIn addition there are noticeable marks where it looks like the panel was forced openI gave the machine back to the technician and informed him that the condition of the machine was unacceptable and I would not accept itThe technician then proceeded to try to put the piece back onto the machine when he realized the majority of the screws to hold the machine together were missingI did a quick count of missing screws and also noticed the keyboard was not properly seated eitherI had to leave the machine, once again, in the hands of this company to try to repair my machineI asked the technician if he was the one who worked on my machineHe informed me he replaced the motherboard but he did not put the machine back togetherI asked that the individual who worked on the machine both times not touch my computer and for the owner of the company to contact me within hourshave lost all confidence in this company's ability to provide quality serviceAlong will my original request to return the cost of the motherboard, I would also like a refund of the $I paid for the repair services for the motherboardClearly, the condition the computer was returned is not the work of a competent and professional repair shopI have paid for my virus sweep, but feel I should not have to endure the $and change for the incompetence of an inexperienced employee
Complaint: [redacted] I am rejecting this response because: the company wants me to bring in my computer but has failed to explain what that would accomplish If the company is saying that they will replace the RAM (with specs identical to the original) once they see that it is missing, then sure, I will bring it in But they haven't offered that Up until now, the only offer has been to "look at it" and to reinstall the keyboard, which I have already done myselfI have no interest in wasting my time and gas money to bring my computer to their shop, only to have them tell me they can't do anything with itAnd yes, they keep pointing out that a lot of time has passedWe all get it But I have already explained that the missing RAM, which was the main reason for my complaint, was a hidden problem Also, we are talking a period of a couple of months, not yearsI think I'm being pretty reasonable I have stopped asking for a refund of the service charges (although I still think that would be appropriate under the circumstances); all I want is my RAM replaced The company claims this is of minimal value Therefore, it should cost them little to replace I understand they want to examine my computer, and am willing to let them do so, but only if they promise to replace the RAM If they will not commit to replacing the RAM once they see it is missing, then there is no reason for them to examine itRight now it's my word against theirs as to what happened to my computer As I see it, the company has a decision to make They can continue to put the blame on me and deny that they could have done anything wrong, or they can meet me halfway and offer to at least replace the RAM Either way, I hope for their own sake and that of their future customers they start taking better steps to prevent things like this from happening in the future Whether they want to admit it or not, something went terribly wrong with my computer while it was in their possessionNo doubt the company will try to claim that it is unreasonable to expect them to commit to replacing the RAM without first seeing the computer But unless they can give me a realistic explanation of what they might see that would affect their decision to replace it, then that claim rings hollow Sincerely, [redacted]
I had an emergency situation with my laptop while my IT manager was out of town so I took my laptop to on the fly computer guy for helpI do not know anything about computers so I had their tech call my IT manager for adviceMy manager gave them explicate instruction on what to do and how to handle the situation and they failed to do as he requested causing me to lose ALL of my emailsMy IT guy told them to remove the old drive and install a new one so my files would be 100% safe but they felt they knew better and ignored his adviceThey claim they back up your files but apparently they are not very good at thisA+ my Aunt Fannie, these people are hacks plain and simpleIf your data is important in any way I would not trust On the Fly Guy with itThey put me in a horrible situation that I will never fully recover fromStay away! Far Away!
We do not take accusations of theft or employee misconduct lightly We have been in business a long time, and we have internal controls to prevent this and to aid in investigating such accusations We have on several occasions asked the customer to bring in the computer for inspection, so we can verify his claims He refuses to do so We have never seen the computer since it left our shop We can not validate any of his claims The memory he claims we lost or stole is of minimal value and would likely not be a target of employee theft We can not just accept over the phone claims as truths without some level of verification and investigation Short of that, there is nothing else we can do, especially considering the time that has passed
This is a continuation of a previous complaint # [redacted] I went to pick my computer up today after On-the-Fly Computer Guy emailed me that it was ready to pick upThey replaced the motherboard which "died" while in their possession when I originally dropped my laptop off to be cleaned of viruses I agreed to let them replace the motherboard because I need my computerWhen I picked up my machine the technician charged me first, then brought me my computerI insisted we open the computer and turn it on to ensure it worksBecause last time no one opened the computer to show me it workedAnd the computer ended up not workingI opened up the laptop and pressed the power button, the computer did not turn onI then noticed that the top panel where the speakers would be was bowed and not properly seatedIn addition there are noticeable marks where it looks like the panel was forced openI gave the machine back to the technician and informed him that the condition of the machine was unacceptable and I would not accept itThe technician then proceeded to try to put the piece back onto the machine when he realized the majority of the screws to hold the machine together were missingI did a quick count of missing screws and also noticed the keyboard was not properly seated eitherI had to leave the machine, once again, in the hands of this company to try to repair my machineI asked the technician if he was the one who worked on my machineHe informed me he replaced the motherboard but he did not put the machine back togetherI asked that the individual who worked on the machine both times not touch my computer and for the owner of the company to contact me within hourshave lost all confidence in this company's ability to provide quality serviceAlong will my original request to return the cost of the motherboard, I would also like a refund of the $I paid for the repair services for the motherboardClearly, the condition the computer was returned is not the work of a competent and professional repair shopI have paid for my virus sweep, but feel I should not have to endure the $and change for the incompetence of an inexperienced employee
Complaint: [redacted] I am rejecting this response because: the company wants me to bring in my computer but has failed to explain what that would accomplish If the company is saying that they will replace the RAM (with specs identical to the original) once they see that it is missing, then sure, I will bring it in But they haven't offered that Up until now, the only offer has been to "look at it" and to reinstall the keyboard, which I have already done myselfI have no interest in wasting my time and gas money to bring my computer to their shop, only to have them tell me they can't do anything with itAnd yes, they keep pointing out that a lot of time has passedWe all get it But I have already explained that the missing RAM, which was the main reason for my complaint, was a hidden problem Also, we are talking a period of a couple of months, not yearsI think I'm being pretty reasonable I have stopped asking for a refund of the service charges (although I still think that would be appropriate under the circumstances); all I want is my RAM replaced The company claims this is of minimal value Therefore, it should cost them little to replace I understand they want to examine my computer, and am willing to let them do so, but only if they promise to replace the RAM If they will not commit to replacing the RAM once they see it is missing, then there is no reason for them to examine itRight now it's my word against theirs as to what happened to my computer As I see it, the company has a decision to make They can continue to put the blame on me and deny that they could have done anything wrong, or they can meet me halfway and offer to at least replace the RAM Either way, I hope for their own sake and that of their future customers they start taking better steps to prevent things like this from happening in the future Whether they want to admit it or not, something went terribly wrong with my computer while it was in their possessionNo doubt the company will try to claim that it is unreasonable to expect them to commit to replacing the RAM without first seeing the computer But unless they can give me a realistic explanation of what they might see that would affect their decision to replace it, then that claim rings hollow Sincerely, [redacted]
I had an emergency situation with my laptop while my IT manager was out of town so I took my laptop to on the fly computer guy for helpI do not know anything about computers so I had their tech call my IT manager for adviceMy manager gave them explicate instruction on what to do and how to handle the situation and they failed to do as he requested causing me to lose ALL of my emailsMy IT guy told them to remove the old drive and install a new one so my files would be 100% safe but they felt they knew better and ignored his adviceThey claim they back up your files but apparently they are not very good at thisA+ my Aunt Fannie, these people are hacks plain and simpleIf your data is important in any way I would not trust On the Fly Guy with itThey put me in a horrible situation that I will never fully recover fromStay away! Far Away!