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CLMP Auto Group LLC

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Reviews CLMP Auto Group LLC

CLMP Auto Group LLC Reviews (5)

Purchased 7-zone system in Summer Installation crew was professional and explained the system in it's entiretyUnfortunately, that was the only positive critique I have for this companyAfter install, I had a problem with the sprinklers not working properlyStill under warranty, they sent the installer come back and he fixed the problem (faulty head)I was concerned because it was brand new; however, I let it goFast forward to July 2018, where I found a leak to the system where the coupler leading from the house was leaking profuselyI turned off the system and called for serviceReceptionist said there was not any openings for days and I would have a hour window that day for servicedays w/o the sprinkler system during degree NY days led to burnt grass.I took the day off from work and waited from 8am for serviceThe day the tech was supposed to show, I got a phone call at 11:20am stating the tech would not be coming due to the weatherI stated to the receptionist that is was not raining where I live and she said too bad, he was not comingWhen I inquired why not as there was no inclement weather, she stated that all she could do for me was reschedule for a week later (days to be exact)I insisted that was unacceptable and asked to speak to a manager or the ownerThe receptionist yelled at me and hung up on me! I immediately called back and asked if she had hung up on meShe said she did and hung up again! I called back several times after only to get the answering machineI left a message requesting that the owner contact me regarding this unprofessional misconduct by the receptionist leaving my name and phone numberI received no response from the owner or anyone else at the companyI called a reputable company to come and do the workThat tech said the piping/materials were faultydays later I come home to find an invoice for a service call for $plus tax!! UnbelievableWhatever you do, do not use this company!

I cannot believe that this business is still going I regret staying with this company as long as I have Many of my neighbors are "firing" them, as well, because of unreliable serviceThe receptionist is the rudest, most unprofessional individual I've ever had the displeasure of dealing with The owner never gets on the phone or answers your request for a return call Their installation and maintenance services are marginal, and they don't instill much faith in their customers Customer service is non-existent I would NEVER recommend this company to anyone and if you're a current customer, I would quickly RUN and find a more reliable sprinkler company There are many more reputable ones out thereShame on that nasty receptionist She should be fired and not be allowed to deal with the public

I had new manifolds installed for my sprinkler system last summerIt is a zone system.This year we noticed that zones were leakingSince the installation was still under warranty, they came and "repaired" the problemIt was a father/son teamThey did nothing but fight with each other the whole timeThe father told me that the problem was that the city water had flushed the linesI explained that our sprinkler system was on well waterHe got very annoyed with meWhy?I have no ideaOne head was fixed and the second zone was notWe called them back and when another guy arrived, he wanted a service fee to repair what was not done correctly the first timeThe owner has not responded to my callsWe have been doing business with them for many yearsWe are super disappointed that a loyal customer is treated this wayIf no stars were an option, that is what I would give them

Purchased 7-zone system in Summer Installation crew was professional and explained the system in it's entiretyUnfortunately, that was the only positive critique I have for this companyAfter install, I had a problem with the sprinklers not working properlyStill under warranty, they sent the installer come back and he fixed the problem (faulty head)I was concerned because it was brand new; however, I let it goFast forward to July 2018, where I found a leak to the system where the coupler leading from the house was leaking profuselyI turned off the system and called for serviceReceptionist said there was not any openings for days and I would have a hour window that day for servicedays w/o the sprinkler system during degree NY days led to burnt grass.I took the day off from work and waited from 8am for serviceThe day the tech was supposed to show, I got a phone call at 11:20am stating the tech would not be coming due to the weatherI stated to the receptionist that is was not raining where I live and she said too bad, he was not comingWhen I inquired why not as there was no inclement weather, she stated that all she could do for me was reschedule for a week later (days to be exact)I insisted that was unacceptable and asked to speak to a manager or the ownerThe receptionist yelled at me and hung up on me! I immediately called back and asked if she had hung up on meShe said she did and hung up again! I called back several times after only to get the answering machineI left a message requesting that the owner contact me regarding this unprofessional misconduct by the receptionist leaving my name and phone numberI received no response from the owner or anyone else at the companyI called a reputable company to come and do the workThat tech said the piping/materials were faultydays later I come home to find an invoice for a service call for $plus tax!!
UnbelievableWhatever you do, do not use this company!

They came to blow out my lines to my sprinklers, failed to close water lines prior to blowing out lineThey got air in my lines to my house pipes and they now continue to knock ever sinceLeft two messages for owner to call back to resolve

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