Clock Doc Reviews (%countItem)
I contacted The Clock Doc in order to get information on having our Grandfather Clock repaired. The clock was running slow and the chime sequence was off. Wayne C from the Clock Doc stated that he could come by the house and look at the clock. He told me over the phone that the clock acted like it needed to be cleaned and adjusted. He came to our home on January 27, 2020, Monday afternoon at around 2:00 p.m. He came inside and looked at the clock and removed the dial piece at the top which has the numbers and hands, the three chime bars, and the pendulum. He stated that he would take these to his shop and perform the cleaning and service of the parts. He stated that he would have the service completed and the parts installed back in the Grandfather Clock Casing by Monday, February 17, 2020. No one showed up on Monday, February 17, 2020 or any other day last week. No one called. I called The Clock Doc on February 20, 2020 at 4:35 p.m., February 21, 2020 at 8:18 a.m., February 21, 2020 at 4:29 p.m., and February 22, 2020 at 10:01 a.m. I left messages each time. No one has brought the clock parts back. No one has returned any messages. No one has called us.
Other (requires explanation) We would like the clock parts installed back in the Grandfather Clock in working order which is what The Clock Doc stated he would do. If we do not get the clock parts back, we need to be compensated for the cost of purchasing those parts if we can purchase those parts alone. If we can't, we need to be compensated for the purchase of another Grandfather Clock.