Clock Tower Apartments

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The claims made above by [redacted] are completely unfounded; each of the charges deducted from [redacted]'s are correct- I...

have documentation in the form of service invoices/ receipts, a statement accounting for months worth of unpaid rent, and pictures recording the excessive damages to Apartment #[redacted].
I am beyond offended by Ms. [redacted]'s claims that I acted out of "prejudice/discrimination"; this is character assassination and I will no longer tolerate [redacted] making such assertions without taking legal action.
Upon vacating Apartment 101; [redacted] did not leave me a forwarding address to where I could send the accounting statement for her security deposit; I have record of each attempt (dates/times) made to contact [redacted]/obtain her forwarding address. I contacted [redacted]'s Housing Representative, [redacted], for assistance with this matter; on 9/3/2015 I faxed [redacted] a copy of the Security Deposit Accounting Statement for her give to Ms. [redacted]. Approximately 1 week later [redacted] ([redacted]'s daughter) called the office with a forwarding address for her mother- that same day I mailed the Security Deposit Accounting Statement to the forwarding address provided.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you [redacted], for mediating this dispute.
As per California Housing code, the landlord must mail the itemized list of charges to the vacated unit if they do not have a new address for the tenant. Why email it to "[redacted]"? She is not the tenant. The list was finally mailed via usps well beyond the 21 day period, at which time it was finally received at the forwarding address.
As far as character assassination, you'll find I have never made a definitive accusation, but mention the possibility of it's unsavory presence. I sincerely hope it's not true, and if this was out of turn, then I apologize.
I can provide the extremely tardy list of charges (postmarked Sep 22, 2015, when move out date was July 28, 2015), in which indeed there was basic arithmetic (percentages) done incorrectly in the landlord's favor. In addition, the lifespan of the carpet is not documented, rendering the roughly 30% discount [redacted] calculates insufficient and seemingly randomly decided upon. If the carpet was brand new when [redacted] moved in, which a walk through form shows it was not, assuming the carpet had a 10 year lifespan (which there is no documentation of) then the mximum [redacted] should have been charged for is 30% of the replacement few.
10 year (assuming it had a lifespan that long) minus [redacted]'s 6 years of tenancy, minus the minimum of 1 year the tenant before [redacted] was in the unit, leaves 3 possible years of life left in the carpet. If the tenant before [redacted] was in the unit for at least 3 years, [redacted] is not responsible for an old carpet which has lived its full lifespan. Further documentation is needed.
"Labor and dump fees" totaling $585.00 are not broken down or explained, but appear as unreasonable, unexplained charges, aside from one receipt for $35.00 dating back to May.
The cleaning receipt documents 15 units of something at $45.00 each. This is unreasonable and unexplained. The unit was clean, and had the lawful pre-move out walk through been a.) conducted, and b.) signed off by both parties, this charge would reflect the cleanliness of the unit.
To remedy this unfortunate mess, [redacted] must drop the additional (incorrectly calculated) $2010.00 beyond the security deposit which he claims is owned. Indeed, since paperwork was not filed within the legal time limit, [redacted] has no claim to the original security deposit at all. Our offer to mediate, is to let [redacted] keep the $1150.00 he has already retained, and to settle the matter there, since further charges are unreasonable, not in accordance with the law, not properly documented, not properly calculated, and potentially done in what CA housing code calls "bad faith." I would like to leave any negative feelings behind, as they are irrelevant and hinder progress, look at the paperwork, let the facts speak, and resolve this as quickly as possible. I'm sure we can all agree on this.
Final Business Response /* (4000, 10, 2015/10/20) */
In Response to Consumer Rebuttal 10/12/2015:
I firmly stand by each and every charge included on the accounting statement for [redacted]'s security deposit funds; each expenditure is supported by a valid form of documentation. None of these charges are "inflated"- each service was necessary in restoring Apt #[redacted] on account of a substantial amount of damage to the unit caused by either [redacted] and/or her guests. I stand by the amount of $2,010.00 as the out of pocket sum paid by Clock Tower Building to cover costs exceeding [redacted]'s original deposit amount of $1,150.00.
With that said; I want to move forward and put this matter behind me. I accept [redacted]'s offer to "mediate"; I will not pursue any efforts to collect the $ 2,010.00 that I am owed in damage/repair costs. I will continue to retain the entire amount of $1,150.00 as [redacted]'s Security Deposit and the matter will settle here.
Side Note: Statements made by Ms. [redacted] to describe these charges such as: "unreasonable, not in accordance with the law, not properly documented, not properly calculated and potentially done in "bad faith"" are entirely baseless, lack merit and are a matter of Ms. [redacted]'s disgruntled opinion. I am ceasing attempts to collect the remaining balance of $2,010.00 in an effort to be amicable - NOT on account of any of the claims mentioned above.
Final Consumer Response /* (3000, 14, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am pleased to hear that.
However, this issue will not be resolved until you mail a letter (not a call, not email) to the Marin Housing Authority letting them know the situation has been taken care of. Only then will the situation be permanently put to rest and we can move forward.
Thank you.