July 28, 2016Cincinnati Revdex.com [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence regarding thecomplainant and provide the following response:Our office called the complainant’s phone number in an attempt to reach someone with a similarname as the consumerUntil the receipt of the complainant’s concerns through your office, wewere unaware the number being dialed was incorrect.Upon receipt of the complainant’s concerns, our systems were programmed not to dial the phonenumberWe appreciate notification of the matter and apologize for any inconvenience this mattermay have caused.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of theconsumer given directly to the debt collector, or the express permission of a court of competentjurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debtcollector may not communicate in connection with the collection of any debt, with any personother than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law,the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, theremay be other federal and/or state privacy laws that apply to release of information regarding theconsumer in questionTherefore, because of the possibility that the consumer’s complaint and ourresponse may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personalinformation regarding the consumer from our response
February 8, 2018Cincinnati Revdex.comAttn: [redacted] ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We received and reviewed the correspondence regarding the consumerand provide the following response:We appreciate the consumer’s expressed concerns, however; to better assist the consumer withhis concerns, our office suggests that he contacts the client directly for further assistanceWeconsider this matter closed.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response is rejected for several reasons: 1) As previously outlined in my original complaint- this business has never contacted me in any form2) The business response verified that only limited information was used to attempt to validate/ substantiate that this debt is mine General Rev specifically said that " their client placed this account with a matching name." That statement further proves that this company did not thoroughly complete due diligence to ensure that they were ultimately damaging the current person's credit Additionally, this company has attempted to totally misguide the objective of the original complaint that I placed I am not asking for any publicly released informationI am asking that this company delete this information from all credit reporting agencies and from their record, because it is obvious that they did not verify this debt By the way, judging from the response it is a fine time to start to practicing the legal method of handling accounts.Again I have no knowledge of this debt, was never contacted - delete this debt from my credit file promptly Regards, [redacted] ***
July 06, Cincinnati Revdex.com Attn: [redacted] East 4th Street, Suite Cincinnati, OH Complaint ID: [redacted] Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID [redacted] We have received and reviewed the correspondence received regarding the consumer and provide the following response: Upon receipt of the complainant’s concerns identified through Revdex.com, our systems have been programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
See attached documentFebruary 26, Cincinnati Revdex.com Attn: [redacted] East 4th Street, Ste Cincinnati, OH Complaint Number: [redacted] Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to [redacted] We received and reviewed the correspondence regarding the consumer and provide the following response:On February 03, 2016, our client placed the consumer’s account in our office for collectionAttempts to contact the consumer were made; however, all attempts have been unsuccessfulIn attempts to contact the consumer, calls were made to her place of employment in error.As a matter of explanation, calls are intended to maintain an open line of communication to aide consumers in resolving their accounts and remain up-to-date on the status of their program; these calls are not intended to harassAny communication intends to remind consumers of an obligation, help to avoid negative consequences, and inform consumers about options for resolutionWe are unable to proceed with any other communication concerning the account due to the consumer’s full cease and desistThe consumer must rescind the cease and desist in writing before our office may engage in additional communication with her concerning the account in questionShould the consumer provide our office permission to resume written communication we will be able to resume mailing information concerning the status of her accountAdditionally, provided the consumer grants us permission to communicate with her regarding the account via telephone, the consumer may also call and speak with our office with any questions or concernsWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
Per the consumer’s request, we have had a member of upper management attempt to contact the consumer at the telephone number provided in the request for additional informationUnfortunately, after several attempts since receiving this request, we have been unable to make contact with the consumerThe consumer may contact our office and request to speak to a member of management at any timeWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the Customer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***Thank you for your letter regarding my claim ID [redacted] against General Revenue CorporationI am happy to say that by the time your letter of December, arrived the harassing phone calls had stopped and there have been none sinceThat is a reliefThank you and the Revdex.com for your prompt and efficient actionI will let you know if there are any further callsTo date there has been no correspondence from General Revenue and that is fine with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear No, its fraudulent and you need to close it asapThe company is aware of thisI wont be contactinh you or paying youAgain, its fraud and the crefit bureaus have the police report Regards, [redacted]
February 7, 2017Cincinnati Revdex.com [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted] We received and reviewed the correspondence regarding the accountand provide the following response:We understand the complainant wishes to prevent calls to a telephone number ending in ***.Upon receipt of the complainant’s concerns our office placed a system block on thecomplainant’s telephone number for all facilities.Regarding the complaint’s concern of texts from our office, there have been no text messages tothe number ending in ***.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition, there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that the consumer’scomplaint and our response may be publicly posted on the Revdex.com website; we have omitted allnonpublic, personal information regarding the consumer from our response
July 27, 2016Cincinnati Revdex.comAttn: ***East 4th Street, Suite 600Cincinnati, OH 45202Complaint ID [redacted] Dear ***,We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted] We have received and reviewed the correspondence received regardingthe consumer and provide the following response:Upon receipt of the complainant’s concerns identified through the Revdex.com, we commenced aninternal investigationThe complaint included a single telephone number which we found tohave been called one timeOur systems have been programmed to prevent future outbound callsto the provided telephone number, as well as phone numbers believed to belong to thecomplainantIn the event the complainant receives calls to any number not provided in thecomplaint, we ask the complainant to notify us immediately so we can add system blocks forthose numbers as well.We appreciate notification of the matter and apologize for any inconvenience.We agree it is our responsibility to attempt to resolve complaints presented to the Revdex.comWe alsounderstand the Revdex.com may or may not publish the complaint and our responses on the Revdex.com’swebsiteBy posting this information on your website, we believe that the Revdex.com has assumedresponsibility for protecting the complainant’s privacy, and non-public information from beingviewed by third partiesIn addition, there may be other federal and/or state privacy laws that applyto release of information regarding the complainant in questionTherefore, because of thepossibility that the complaint and our response may be publicly posted on the Revdex.com website, wehave omitted all nonpublic, personal information regarding from our response
See attached documentJuly 1, 2015Cincinnati Revdex.comAttn: [redacted] West 7th Street, Ste1600Cincinnati, OH 45202File Number: [redacted] Dear [redacted] :We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint# [redacted] We received and reviewed the correspondence regarding the consumer and provide thefollowing response:Upon review of the file, records do not substantiate excessive calls or any intent to harass the consumer.As a matter of explanation, calls are intended to maintain an open line of communication to aideconsumers in resolving their accounts and remain up-to-date on the status of their obligation.According to account notes and a review of our recordings, we maintain that our representatives wereprofessional at all timesNon-public information cannot be released until the party is authenticated.It should be noted that the consumer does not appear to understand the reason our representatives aretrying to speak with herIf the consumer would like further assistance, she may contact our officeAfterthe consumer verifies her identity (our business practice to protect consumer privacy) our representativeswill provide the consumer with any required informationOur office has mailed validationdocumentation to the consumer’s address of record.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWealso understand the Revdex.com may or may not publish the consumer’s complaint and our responses on theRevdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumedresponsibility for protecting the consumer’s privacy, and non-public information from being viewed bythird partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or theexpress permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate in connection with the collection of anydebt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwisepermitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that thecustomer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response
On January 18, 2013, our client placed an account in our office in the consumer’s nameThe consumer paid the account in full on August 27, On September 01, 2013, our office notified the three major credit reporting agencies the consumer’s account was paid in fullIt wasn’t until receipt of the consumer’s concerns expressed through your office that it was identified the credit reporting agencies did not update the consumer’s trade line as requestedIn an effort to aid the consumer in this situation we requested the three major credit reporting agencies to delete our trade line from the consumer’s credit reportWe thank the consumer for bringing this matter to our attentionThe consumer needs to contact the client directly for a paid in full letterWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response
June 18, 2015Cincinnati Revdex.comAttn: [redacted] West 7th Street, Ste1600Cincinnati, OH 45202File Number: [redacted] Dear [redacted] :We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence submitted regardingthe consumer and provide the following response:The telephone calls the complainant describes were attempts to contact a consumer with thesame last nameAll phone calls were made in accordance with our internal policiesOur recordsdo not indicate we have permission to discuss this matter with the complainantIf thecomplainant believes this matter concerns him specifically, he can contact our office to properlyauthenticate his identity and our representatives will be happy to assist.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that the customer’scomplaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response
[redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to ID [redacted] We received and reviewed the concerned correspondence and provide the followingresponse:Upon review of the file matching the complainant’s address information, we do not find priornotification from the complainant indicating the mailing address or telephone number wasinvalid for the party with whom we wished to communicateWe had no reason to believe thecontact information provided by our client was incorrect.In conclusion, records do not substantiate excessive calls or harassment as defined by Federal,State, and local laws and regulationsIf the complainant wishes to ensure we block his telephonenumber from being contacted, we ask that he contact our office and provide the specific phonenumber so that we may update our systems to avoid calling that number in the future.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesIn addition, there may be other federal and/orstate privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
April 9, 2018Cincinnati Revdex.comAttn: ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We received and reviewed the correspondence regarding the consumer’sadditional concerns and provide the following response:We thank the consumer for communicating her satisfaction with our prior response and note thatour office mailed the validation documents she requested on March 27, As we described inour response dated March 8, 2018, when the validation documents are received, our office wouldforward to the consumer under separate coverThose documents were forwarded as we advised.Furthermore, it should be noted that our investigation results show that prior allegations againstour company were unsubstantiatedPer ’The consumer’s request, we have ceased attempts tocontact her and consider this matter closed.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID [redacted] We received and reviewed the correspondence regarding the consumer and provide the following response: Upon review of the file, we find that the consumer was asked to notify our company in writing that he did not dispute the matter placed with our office in writing because our office previously received notification from a consumer reporting agency that the matter was disputedTo date, this is the only written correspondence we have received from the consumer regarding the dispute disposition requestOur office has determined this consumer’s written request through the Revdex.com will be sufficient to retract the dispute disposition so that our company may now facilitate a resolution to this matterIn this instance, our company will submit an update to Equifax, Experian and Transunion requesting to remove the disputed language from this consumer’s trade lineThe consumer should understand that satisfaction of the account will not remove the delinquent trade from the consumer’s credit reportHowever, after paying off the balance, the account status would be updated to reflect the debt is being reported as a paid or settled collection account depending on what negotiated resolution our client will approve for this consumerUltimately, Equifax, Experian, and TransUnion will delete the account based on the Fair Credit Reporting Act requirements and the date of delinquency we reportedWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is being false. They state that any matters can be resolved via a phone call when each time I or my son called they would not discuss details of my account due to their rules and trade secrets. The company wishes to allay any fears regarding their conduct but has no real proof of sound judgement or actions in resolving this matter until I contacted them. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted] We have received and reviewed the correspondence received regarding the complainant and provide the following response: Upon receipt of the complainant’s concerns identified through your office, our systems have been programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
September 28, Cincinnati Revdex.comAttn: ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence received regardingthe complainant, and provide the following response:Upon receipt of the complainant’s concerns identified through the Revdex.com, our systems have beenprogrammed not to dial the phone numbers in the futurePer the complainant’s request, we havecease all attempts to contact herWe appreciate notification of the complainant’s concerns andapologize for any inconvenience this matter may have caused.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesIn addition, there may be other federal and/orstate privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the customer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
July 28, 2016Cincinnati Revdex.com [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence regarding thecomplainant and provide the following response:Our office called the complainant’s phone number in an attempt to reach someone with a similarname as the consumerUntil the receipt of the complainant’s concerns through your office, wewere unaware the number being dialed was incorrect.Upon receipt of the complainant’s concerns, our systems were programmed not to dial the phonenumberWe appreciate notification of the matter and apologize for any inconvenience this mattermay have caused.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of theconsumer given directly to the debt collector, or the express permission of a court of competentjurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debtcollector may not communicate in connection with the collection of any debt, with any personother than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law,the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, theremay be other federal and/or state privacy laws that apply to release of information regarding theconsumer in questionTherefore, because of the possibility that the consumer’s complaint and ourresponse may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personalinformation regarding the consumer from our response
February 8, 2018Cincinnati Revdex.comAttn: [redacted] ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We received and reviewed the correspondence regarding the consumerand provide the following response:We appreciate the consumer’s expressed concerns, however; to better assist the consumer withhis concerns, our office suggests that he contacts the client directly for further assistanceWeconsider this matter closed.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response is rejected for several reasons: 1) As previously outlined in my original complaint- this business has never contacted me in any form2) The business response verified that only limited information was used to attempt to validate/ substantiate that this debt is mine General Rev specifically said that " their client placed this account with a matching name." That statement further proves that this company did not thoroughly complete due diligence to ensure that they were ultimately damaging the current person's credit Additionally, this company has attempted to totally misguide the objective of the original complaint that I placed I am not asking for any publicly released informationI am asking that this company delete this information from all credit reporting agencies and from their record, because it is obvious that they did not verify this debt By the way, judging from the response it is a fine time to start to practicing the legal method of handling accounts.Again I have no knowledge of this debt, was never contacted - delete this debt from my credit file promptly Regards, [redacted] ***
July 06, Cincinnati Revdex.com Attn: [redacted] East 4th Street, Suite Cincinnati, OH Complaint ID: [redacted] Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID [redacted] We have received and reviewed the correspondence received regarding the consumer and provide the following response: Upon receipt of the complainant’s concerns identified through Revdex.com, our systems have been programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
See attached documentFebruary 26, Cincinnati Revdex.com Attn: [redacted] East 4th Street, Ste Cincinnati, OH Complaint Number: [redacted] Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to [redacted] We received and reviewed the correspondence regarding the consumer and provide the following response:On February 03, 2016, our client placed the consumer’s account in our office for collectionAttempts to contact the consumer were made; however, all attempts have been unsuccessfulIn attempts to contact the consumer, calls were made to her place of employment in error.As a matter of explanation, calls are intended to maintain an open line of communication to aide consumers in resolving their accounts and remain up-to-date on the status of their program; these calls are not intended to harassAny communication intends to remind consumers of an obligation, help to avoid negative consequences, and inform consumers about options for resolutionWe are unable to proceed with any other communication concerning the account due to the consumer’s full cease and desistThe consumer must rescind the cease and desist in writing before our office may engage in additional communication with her concerning the account in questionShould the consumer provide our office permission to resume written communication we will be able to resume mailing information concerning the status of her accountAdditionally, provided the consumer grants us permission to communicate with her regarding the account via telephone, the consumer may also call and speak with our office with any questions or concernsWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
Per the consumer’s request, we have had a member of upper management attempt to contact the consumer at the telephone number provided in the request for additional informationUnfortunately, after several attempts since receiving this request, we have been unable to make contact with the consumerThe consumer may contact our office and request to speak to a member of management at any timeWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the Customer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***Thank you for your letter regarding my claim ID [redacted] against General Revenue CorporationI am happy to say that by the time your letter of December, arrived the harassing phone calls had stopped and there have been none sinceThat is a reliefThank you and the Revdex.com for your prompt and efficient actionI will let you know if there are any further callsTo date there has been no correspondence from General Revenue and that is fine with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear No, its fraudulent and you need to close it asapThe company is aware of thisI wont be contactinh you or paying youAgain, its fraud and the crefit bureaus have the police report Regards, [redacted]
February 7, 2017Cincinnati Revdex.com [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted] We received and reviewed the correspondence regarding the accountand provide the following response:We understand the complainant wishes to prevent calls to a telephone number ending in ***.Upon receipt of the complainant’s concerns our office placed a system block on thecomplainant’s telephone number for all facilities.Regarding the complaint’s concern of texts from our office, there have been no text messages tothe number ending in ***.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition, there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that the consumer’scomplaint and our response may be publicly posted on the Revdex.com website; we have omitted allnonpublic, personal information regarding the consumer from our response
July 27, 2016Cincinnati Revdex.comAttn: ***East 4th Street, Suite 600Cincinnati, OH 45202Complaint ID [redacted] Dear ***,We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted] We have received and reviewed the correspondence received regardingthe consumer and provide the following response:Upon receipt of the complainant’s concerns identified through the Revdex.com, we commenced aninternal investigationThe complaint included a single telephone number which we found tohave been called one timeOur systems have been programmed to prevent future outbound callsto the provided telephone number, as well as phone numbers believed to belong to thecomplainantIn the event the complainant receives calls to any number not provided in thecomplaint, we ask the complainant to notify us immediately so we can add system blocks forthose numbers as well.We appreciate notification of the matter and apologize for any inconvenience.We agree it is our responsibility to attempt to resolve complaints presented to the Revdex.comWe alsounderstand the Revdex.com may or may not publish the complaint and our responses on the Revdex.com’swebsiteBy posting this information on your website, we believe that the Revdex.com has assumedresponsibility for protecting the complainant’s privacy, and non-public information from beingviewed by third partiesIn addition, there may be other federal and/or state privacy laws that applyto release of information regarding the complainant in questionTherefore, because of thepossibility that the complaint and our response may be publicly posted on the Revdex.com website, wehave omitted all nonpublic, personal information regarding from our response
See attached documentJuly 1, 2015Cincinnati Revdex.comAttn: [redacted] West 7th Street, Ste1600Cincinnati, OH 45202File Number: [redacted] Dear [redacted] :We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint# [redacted] We received and reviewed the correspondence regarding the consumer and provide thefollowing response:Upon review of the file, records do not substantiate excessive calls or any intent to harass the consumer.As a matter of explanation, calls are intended to maintain an open line of communication to aideconsumers in resolving their accounts and remain up-to-date on the status of their obligation.According to account notes and a review of our recordings, we maintain that our representatives wereprofessional at all timesNon-public information cannot be released until the party is authenticated.It should be noted that the consumer does not appear to understand the reason our representatives aretrying to speak with herIf the consumer would like further assistance, she may contact our officeAfterthe consumer verifies her identity (our business practice to protect consumer privacy) our representativeswill provide the consumer with any required informationOur office has mailed validationdocumentation to the consumer’s address of record.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWealso understand the Revdex.com may or may not publish the consumer’s complaint and our responses on theRevdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumedresponsibility for protecting the consumer’s privacy, and non-public information from being viewed bythird partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or theexpress permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate in connection with the collection of anydebt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwisepermitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that thecustomer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response
On January 18, 2013, our client placed an account in our office in the consumer’s nameThe consumer paid the account in full on August 27, On September 01, 2013, our office notified the three major credit reporting agencies the consumer’s account was paid in fullIt wasn’t until receipt of the consumer’s concerns expressed through your office that it was identified the credit reporting agencies did not update the consumer’s trade line as requestedIn an effort to aid the consumer in this situation we requested the three major credit reporting agencies to delete our trade line from the consumer’s credit reportWe thank the consumer for bringing this matter to our attentionThe consumer needs to contact the client directly for a paid in full letterWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response
June 18, 2015Cincinnati Revdex.comAttn: [redacted] West 7th Street, Ste1600Cincinnati, OH 45202File Number: [redacted] Dear [redacted] :We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence submitted regardingthe consumer and provide the following response:The telephone calls the complainant describes were attempts to contact a consumer with thesame last nameAll phone calls were made in accordance with our internal policiesOur recordsdo not indicate we have permission to discuss this matter with the complainantIf thecomplainant believes this matter concerns him specifically, he can contact our office to properlyauthenticate his identity and our representatives will be happy to assist.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesPursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in questionTherefore, because of the possibility that the customer’scomplaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response
[redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to ID [redacted] We received and reviewed the concerned correspondence and provide the followingresponse:Upon review of the file matching the complainant’s address information, we do not find priornotification from the complainant indicating the mailing address or telephone number wasinvalid for the party with whom we wished to communicateWe had no reason to believe thecontact information provided by our client was incorrect.In conclusion, records do not substantiate excessive calls or harassment as defined by Federal,State, and local laws and regulationsIf the complainant wishes to ensure we block his telephonenumber from being contacted, we ask that he contact our office and provide the specific phonenumber so that we may update our systems to avoid calling that number in the future.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesIn addition, there may be other federal and/orstate privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
April 9, 2018Cincinnati Revdex.comAttn: ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We received and reviewed the correspondence regarding the consumer’sadditional concerns and provide the following response:We thank the consumer for communicating her satisfaction with our prior response and note thatour office mailed the validation documents she requested on March 27, As we described inour response dated March 8, 2018, when the validation documents are received, our office wouldforward to the consumer under separate coverThose documents were forwarded as we advised.Furthermore, it should be noted that our investigation results show that prior allegations againstour company were unsubstantiatedPer ’The consumer’s request, we have ceased attempts tocontact her and consider this matter closed.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID [redacted] We received and reviewed the correspondence regarding the consumer and provide the following response: Upon review of the file, we find that the consumer was asked to notify our company in writing that he did not dispute the matter placed with our office in writing because our office previously received notification from a consumer reporting agency that the matter was disputedTo date, this is the only written correspondence we have received from the consumer regarding the dispute disposition requestOur office has determined this consumer’s written request through the Revdex.com will be sufficient to retract the dispute disposition so that our company may now facilitate a resolution to this matterIn this instance, our company will submit an update to Equifax, Experian and Transunion requesting to remove the disputed language from this consumer’s trade lineThe consumer should understand that satisfaction of the account will not remove the delinquent trade from the consumer’s credit reportHowever, after paying off the balance, the account status would be updated to reflect the debt is being reported as a paid or settled collection account depending on what negotiated resolution our client will approve for this consumerUltimately, Equifax, Experian, and TransUnion will delete the account based on the Fair Credit Reporting Act requirements and the date of delinquency we reportedWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is being false. They state that any matters can be resolved via a phone call when each time I or my son called they would not discuss details of my account due to their rules and trade secrets. The company wishes to allay any fears regarding their conduct but has no real proof of sound judgement or actions in resolving this matter until I contacted them. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted] We have received and reviewed the correspondence received regarding the complainant and provide the following response: Upon receipt of the complainant’s concerns identified through your office, our systems have been programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
September 28, Cincinnati Revdex.comAttn: ***East 4th Street, Ste 600Cincinnati, OH 45202File Number: [redacted] Dear ***:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted] We have received and reviewed the correspondence received regardingthe complainant, and provide the following response:Upon receipt of the complainant’s concerns identified through the Revdex.com, our systems have beenprogrammed not to dial the phone numbers in the futurePer the complainant’s request, we havecease all attempts to contact herWe appreciate notification of the complainant’s concerns andapologize for any inconvenience this matter may have caused.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s websiteBy posting this information on your website, we believe that theRevdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third partiesIn addition, there may be other federal and/orstate privacy laws that apply to release of information regarding the consumer inquestionTherefore, because of the possibility that the customer’s complaint and our responsemay be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal informationregarding the consumer from our response