BBB NOTE: Consumer 'rebuttal' received via e-mail to BBB: "We want the whole truck pay off of 18000 as he was forced to buy it they held his license until he sign it"
Initial Business Response /* (1000, 6, 2015/05/27) */
Customer drove the vehicle to the dealership with the check engine light on and vehicle lacking powerStated cam and crank sensors have already bean replacedInformed us that cam phasers were on passenger seat if we determined that was the
causePerformed diagnostics and removed the valve cover to change phasersOnce valve cover was removed the technician noticed chain had slack and timing did not matchStopped working on vehicle and informed customer of our findingsInformed customer of a rough estimate of $1,to replace timing chain and gear set, tensioner and guideInformed customer that this is the cause of his concern, however we could still replace the phasers since there would be no additional labor at this time to do soCustomer stated they could get the job done cheaper somewhere else and towed it away
Initial Consumer Rebuttal /* (3000, 8, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the fact that the timing was bad because for one they told me it was fine on the early diagnosis and for another *** tells me in a voice mail that while the technician was working on the car the timing jumped which to me what ever they did caused thatPlease listen to the audio file attached
John is not the ownerWe never said Nate is no longer worker hereWe have a signed Due Bill (We Owe) that states the customer is not owed anythingThere is nothing on the purchase agreement that states additional options we be providedJohn (the sales manager) took the time to share
with the customer that the deal they struck was $and while explaining this to the customer Nate interrupted John and this is why he was told to be quite.Our record here at the Revdex.com speaks to our honesty and reputationAll promises are in writing and all deals a final.Thank You Al ***Owner Cloquet Ford Chrysler
Revdex.com NOTE: Consumer 'rebuttal' received via e-mail to Revdex.com: "We want the whole truck pay off of 18000 as he was forced to buy it they held his license until he sign it"
The vehicle we sold has a clean title. It does seem like the vehicle we sold was repaired prior to us getting it on trade. Since there is and was no record of prior salvage, we sold the vehicle in good faith. The confusion seems to be that when the vehicle was repaired, the used door to fix the...
BBB NOTE: Consumer 'rebuttal' received via e-mail to BBB: "We want the whole truck pay off of 18000 as he was forced to buy it they held his license until he sign it"
Initial Business Response /* (1000, 6, 2015/05/27) */
Customer drove the vehicle to the dealership with the check engine light on and vehicle lacking powerStated cam and crank sensors have already bean replacedInformed us that cam phasers were on passenger seat if we determined that was the
causePerformed diagnostics and removed the valve cover to change phasersOnce valve cover was removed the technician noticed chain had slack and timing did not matchStopped working on vehicle and informed customer of our findingsInformed customer of a rough estimate of $1,to replace timing chain and gear set, tensioner and guideInformed customer that this is the cause of his concern, however we could still replace the phasers since there would be no additional labor at this time to do soCustomer stated they could get the job done cheaper somewhere else and towed it away
Initial Consumer Rebuttal /* (3000, 8, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the fact that the timing was bad because for one they told me it was fine on the early diagnosis and for another *** tells me in a voice mail that while the technician was working on the car the timing jumped which to me what ever they did caused thatPlease listen to the audio file attached
John is not the ownerWe never said Nate is no longer worker hereWe have a signed Due Bill (We Owe) that states the customer is not owed anythingThere is nothing on the purchase agreement that states additional options we be providedJohn (the sales manager) took the time to share
with the customer that the deal they struck was $and while explaining this to the customer Nate interrupted John and this is why he was told to be quite.Our record here at the Revdex.com speaks to our honesty and reputationAll promises are in writing and all deals a final.Thank You Al ***Owner Cloquet Ford Chrysler
Revdex.com NOTE: Consumer 'rebuttal' received via e-mail to Revdex.com: "We want the whole truck pay off of 18000 as he was forced to buy it they held his license until he sign it"
The vehicle we sold has a clean title. It does seem like the vehicle we sold was repaired prior to us getting it on trade. Since there is and was no record of prior salvage, we sold the vehicle in good faith. The confusion seems to be that when the vehicle was repaired, the used door to fix the...
vehicle was from a vehicle that was totaled.