The customer has been with us for years and we have never had a problem with her. If she would have told us she didn't want to keep her TV Guide anymore we wouldn't have sent her the invoice she requested. We won't send it back out anymore.
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I do accept that they will not be send another invoice to her, ever. I also, want them to remove her telephone number from there files. If this company says, she has been a customer for years, then they would know that she had just signed up for a two year subscription back in April of this year.
I called [redacted] through which she did business with back in April and they confirmed her subscription and knows nothing of this other company, Marquee Magazine Service.
I believe this company took advantage of an elderly woman.Regards,
The customer has been with us for years and we have never had a problem with her. If she would have told us she didn't want to keep her TV Guide anymore we wouldn't have sent her the invoice she requested. We won't send it back out anymore.
Revdex.com:I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I do accept that they will not be send another invoice to her, ever. I also, want them to remove her telephone number from there files. If this company says, she has been a customer for years, then they would know that she had just signed up for a two year subscription back in April of this year.
I called [redacted] through which she did business with back in April and they confirmed her subscription and knows nothing of this other company, Marquee Magazine Service.
I believe this company took advantage of an elderly woman.Regards,
[redacted]
Still have not heard from these people...... Want them to start the subscription, or a total refund....