Close to Home Canine Rescue LLC

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Our adoption contract clearly states in giant bold letters that "NO CASH REFUNDS WILL BE GIVEN AT ANY TIME FOR ANY REASON." I have attached a copy of the signed contract for further referenceIf an adoption does not work out within the first days, the adopter may return the dog and adopt a replacement dog from us within days as an exchangeIt is all extremely clear in the contract and says so more than once that we do not give cash refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not once did it say no cash / money backAlso she does not have any dogs we are looking forI have given her what we are looking forI asked for a pupNo LabThis is for a deaf person, they know thisSeem's kinda discriminatory to meShe has NOT even tried to work with us when we did find a dog Final Consumer Response / [redacted] (2000, 10, 2015/12/21) */ We resolved this with Close to Home Canine Rescue LLC Saturday Dec.18th We did get a puppy from Libby

This puppy was surrendered to our rescue group by an owner that sold part of the litter, and then wanted to be rid of the last couple "leftover" puppies he couldn't sell once they got bigger and became more workThe dog in question was in the care of our rescue group for less than hours before being adoptedDuring that time, we noticed NO issue whatsoever with his foot or legThe puppy was not limping or favoring the legI have photos and video of the puppies playing in my yard only a few hours before he was adopted and there is nothing out of the ordinary with this puppyIt wasn't until he went to his "meet and greet" with the potential adopters that we noticed he appeared to be limpingPuppies commonly play hard and hurt themselves, just like small human children and it's typically not anything to worry aboutBecause the puppy had been behaving normally prior to that, we had no reason to believe the puppy was seriously injuredHe was not crying nor acting like he was hurting, in fact he fell asleep curled up in the lap of this adopter just before she took him homeBecause the adopter had driven hours and wanted this specific puppy out of the whole group of available puppies, we didn't feel it fair nor necessary to refuse her the chance to adopt & bring the pup home if she wanted toWe did all note that the pup seemed to be limping prior to her bringing him homeIf the injury happened 1-weeks prior like the vet has suggested, there is no possible way it happened while in the care of the rescue group or foster homeIt most definitely is something that occurred in the home of the owner who surrendered him to usThe dog was most likely injured 1-weeks before like the vet said, and then enough time went by that it started to heal and was no longer evident, UNTIL the puppy came to rescue and spent the day racing around the yard wrestling & playing with the other dogsAll of that activity must have caused the pup to re-injure himself and that's why it wasn't apparent at firstWhen the dog was found to have a broken bone, we did immediately offer to take the puppy back and make an exception in this caseThe puppy could have been returned to us for proper care through our veterinarian and the adopter issued a refund for the adoption of the dogHowever, the adopter replied quickly stating that they wanted to keep the puppyThey were already attached to the dog and that is understandableHowever, in that case, we are unable to handle the veterinary care for the puppy because he is an owned animalLastly, in regards to a microchip-- the puppy profile that description came from is NOT the same dog as the one adoptedAt no time did we say this dog in question had been microchippedHealth records are provided for every dog that gets adopted via mailed hard copies shortly after adoptionIf the adopter is patient, they should find those arriving in the mail at any timeSince this is a holiday (thanksgiving weekend) it may be slightly delayed, but it will arrive in a timely manner

Initial Business Response /* (1000, 5, 2015/12/17) */
Our adoption contract clearly states in giant bold letters that "NO CASH REFUNDS WILL BE GIVEN AT ANY TIME FOR ANY REASON." I have attached a copy of the signed contract for further reference. If an adoption does not work out within the first 7...

days, the adopter may return the dog and adopt a replacement dog from us within 60 days as an exchange. It is all extremely clear in the contract and says so more than once that we do not give cash refunds.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not once did it say no cash / money back. Also she does not have any dogs we are looking for. I have given her what we are looking for. I asked for a pup. No Lab. This is for a deaf person, they know this. Seem's kinda discriminatory to me. She has NOT even tried to work with us when we did find a dog.
Final Consumer Response /* (2000, 10, 2015/12/21) */
We resolved this with Close to Home Canine Rescue LLC Saturday Dec.18th 2015. We did get a puppy from Libby.

This puppy was surrendered to our rescue group by an owner that sold part of the litter, and then wanted to be rid of the last couple "leftover" puppies he couldn't sell once they got bigger and became more work. The dog in question was in the care of our rescue group for less than 48 hours before...

being adopted. During that time, we noticed NO issue whatsoever with his foot or leg. The puppy was not limping or favoring the leg. I have photos and video of the puppies playing in my yard only a few hours before he was adopted and there is nothing out of the ordinary with this puppy. It wasn't until he went to his "meet and greet" with the potential adopters that we noticed he appeared to be limping. Puppies commonly play hard and hurt themselves, just like small human children and it's typically not anything to worry about. Because the puppy had been behaving normally prior to that, we had no reason to believe the puppy was seriously injured. He was not crying nor acting like he was hurting, in fact he fell asleep curled up in the lap of this adopter just before she took him home. Because the adopter had driven 1.5 hours and wanted this specific puppy out of the whole group of available puppies, we didn't feel it fair nor necessary to refuse her the chance to adopt & bring the pup home if she wanted to. We did all note that the pup seemed to be limping prior to her bringing him home. If the injury happened 1-2 weeks prior like the vet has suggested, there is no possible way it happened while in the care of the rescue group or foster home. It most definitely is something that occurred in the home of the owner who surrendered him to us. The dog was most likely injured 1-2 weeks before like the vet said, and then enough time went by that it started to heal and was no longer evident, UNTIL the puppy came to rescue and spent the day racing around the yard wrestling & playing with the other dogs. All of that activity must have caused the pup to re-injure himself and that's why it wasn't apparent at first. When the dog was found to have a broken bone, we did immediately offer to take the puppy back and make an exception in this case. The puppy could have been returned to us for proper care through our veterinarian and the adopter issued a refund for the adoption of the dog. However, the adopter replied quickly stating that they wanted to keep the puppy. They were already attached to the dog and that is understandable. However, in that case, we are unable to handle the veterinary care for the puppy because he is an owned animal. Lastly, in regards to a microchip-- the puppy profile that description came from is NOT the same dog as the one adopted. At no time did we say this dog in question had been microchipped. Health records are provided for every dog that gets adopted via mailed hard copies shortly after adoption. If the adopter is patient, they should find those arriving in the mail at any time. Since this is a holiday (thanksgiving weekend) it may be slightly delayed, but it will arrive in a timely manner.