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Close to My Heart, Inc.

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Close to My Heart, Inc. Reviews (4)

We would be happy to have [redacted] return the product for a full refund. Please send it to:Attention: ReturnsClose To My Heart1199 W 700 SPleasant Grove, UT 84062Thank you for taking the time to explain the situation. Sincerely,Sheena S[redacted]Close To My HeartDirector of Consultant Services & Training

[redacted]'s order was placed on Sunday, December 27, 2015. She chose the option to ship her order via FedEx Smart Post. If you go to the website she shopped at ([redacted]) the bottom of the main page has a link to 'Shipping Charges'. When you click on that this is what it says: FedEx...

SmartPost: After leaving the corporate office, orders typically arrive within 2 to 8 business days. SmartPost orders are delivered via the FedEx network but will use USPS for final delivery.If you google FedEx Smart post it gives you the same information.  Her order was shipped on Tuesday, December 29, 2015 and she received the order 4 business days later on Tuesday, January 5, 2016. We feel that she received the order in a timely manner. Please let me know if you need any further information. Thank you!Sheena S[redacted]Close To My HeartDirector of Consultant Services & Training

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already returned the item in the mail via the return label that was emailed to me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. The order was not shipped via FedEx Smart Post then delivered via USPS. It was shipped solely through USPS (See USPS Tracking attachment). Trisha from CTMH indicated that the package was sent through USPS because of the weight. Again, the weight was not indicated so I had no way of knowing that it was going to ship from USPS (Please see Emails with Trisha attachment). 2.) I never received an email notice or tracking number to inform me that my order had shipped (this is because it was shipped via USPS in its entirety). If I had received a tracking number through FED Ex SmartPost, I would have been able to give additional instructions to my postmaster before my package was re-routed to another city. CTMH did not accurately inform me as a consumer how my package would be shipped nor was I emailed any confirmation that the package had left the facility (See Customer Order Receipt from 12.27.2015 attachment). My receipt clearly states that it was intended to be shipped through FedEx Smart Post. 3.)Product weight was not indicated anywhere on the website,  during the checkout process, or on my final receipt.  I had no way of knowing the package or total order weight was under the 2lb. FedEx SmartPost weight requirements that CTMH details on their website: *If total order weight is less than two pounds and SmartPost shipping is selected, order will ship via USPS. 4.) The delivery was not as described or timely. The package had to be re-routed to a completely different location in another city. No, that is not a timely delivery nor is it what was indicated on my receipt of purchase. The fact that my package was going to ship through USPS in it's entirety should have been indicated at the checkout process. I had to follow up with the company to find out this information. I receive all of my packages from other companies in a timely fashion (without re-routing) because they clearly indicate what carrier will be utilized for shipping.Again, I had no way of knowing that my package would not be shipped via FedEx SmartPost as indicated on my receipt. 
Sincerely,
[redacted]

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Address: 1199 W 700 S, Pleasant Grove, Utah, United States, 84062-4305

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