Closet Boutique

The owner sells items on her online store that she doesn't have, takes the customers money via [redacted] knowing that she is not going to be able to shipThis company has an online CONSIGNMENT store. Giving the implication that the items she puts up for sale she actually has possession of. This is now the second time I ordered from her and the exact same issue came up both times. The first time I believed her, but now I see it as a scam. She gave me the exact same excuse when I ordered a shirt 4 or 5 months ago...I see a pattern! On May 14th I ordered 2 shirts. She immediately took the money out of my [redacted]. Today I sent her a message asking when my order would ship and this is her response and my responses:Hi [redacted] ! Let me first start off by saying how sorry I am that you have had to wait so long for your order. I promise you this is not usually the case when ordering with us. This company we ordered from gave us the run-around about shipment and when we finally received the items the quality was unacceptable to me. I've sent them back and am waiting on a refund. I'd like to offer you a store credit with an additional 15% off of your next order. I feel absolutely awful about this and thankfully everyone I've spoken with so far have been very pleasant and understanding in the matter. Being a small business, we depend on customers like you and letting you down is not something I can accept. I hope that we can find you something even more fabulous that you'll love![redacted], OwnerThe Closet Consignment BoutiqueThis is only the second time I have ordered with you and both times you had to cancel my order due to the shipper. Neither time did you contact me to let me know, both times I had to follow up with you. Not good business practice on your part. I have filed a dispute with [redacted] to recover 100% of the money I paid you and have no desire to accept an in store credit as I don't agree with the way you handle your orders.Thanks,[redacted]​Thanks [redacted] and I'm sorry you feel that way. I had over 100 orders from this company and I work alone in my shop and online. I am only one person and have done the best I can to message and email those that had ordered. I'm still working on it now and going down the list. Thankfully, the rest of my customers so far have been very understanding and super sweet about this. Again, I'm sorry you feel this way and that I didn't get to you in as timely a manner as you expected. I will process your refund and this should take 7-10 business days to reflect in your account. This is [redacted] timeline, not mine. [redacted], OwnerThe Closet Consignment BoutiqueYour response email to me only solidified my opinion of you as a business owner. What kind of business owner sells something, takes the customers money, cancels the order without notifying the customer, doesn't bother refunding the money but instead when said customer contacts you after waiting almost a month with no communication whatsoever you offer to give an "in store credit"....AND then to top it off you basically tell said customer that she is not understanding or sweet about it like all the other customers?!?!? Not to mention this same customer went through this exact same situation the one and only other time she purchased from you? REALLY?? I hope you will take my email as constructive criticism and not be offended by it. If my employees treated our customers like you just treated me they would not work for me very long. Desired SettlementI would like my money refunded, but I also feel her store is very misleading and she should not be allowed to offer in store credits only while she awaits the credit from her supplier. Business Response Jun 11 to CUSTOMER Let me first start off by saying how sorry I am that you have had to wait so long for your order. I promise you this is not usually the case when ordering with us. This company we ordered from gave us the run-around about shipment and when we finally received the items the quality was unacceptable to me. I've sent them back and am waiting on a refund. I'd like to offer you a store credit with an additional 15% off of your next order. I feel absolutely awful about this and thankfully everyone I've spoken with so far have been very pleasant and understanding in the matter. Being a small business, we depend on customers like you and letting you down is not something I can accept. I hope that we can find you something even more fabulous that you'll love!CUSTOMERJun 11to The Closet This is only the second time I have ordered with you and both times you had to cancel my order due to the shipper. Neither time did you contact me to let me know, both times I had to follow up with you. Not good business practice on your part. I have filed a dispute with [redacted] to recover 100% of the money I paid you and have no desire to accept an in store credit as I don't agree with the way you handle your orders.Thanks,CUSTOMERJun 11 to CUSTOMERThanks CUSTOMER and I'm sorry you feel that way. I had over 100 orders from this company and I work alone in my shop and online. I am only one person and have done the best I can to message and email those that had ordered. I'm still working on it now and going down the list. Thankfully, the rest of my customers so far have been very understanding and super sweet about this. Again, I'm sorry you feel this way and that I didn't get to you in as timely a manner as you expected. I will process your refund and this should take 7-10 business days to reflect in your account. This is [redacted] timeline, not mine. CUSTOMERJun 11 to The ClosetYour response email to me only solidified my opinion of you as a business owner. What kind of business owner sells something, takes the customers money, cancels the order without notifying the customer, doesn't bother refunding the money but instead when said customer contacts you after waiting almost a month with no communication whatsoever you offer to give an "in store credit"....AND then to top it off you basically tell said customer that she is not understanding or sweet about it like all the other customers?!?!? Not to mention this same customer went through this exact same situation the one and only other time she purchased from you? REALLY?? I hope you will take my email as constructive criticism and not be offended by it. If my employees treated our customers like you just treated me they would not work for me very long. 4:46 PM to CUSTOMER I appreciate your feedback and apologize if you felt that I was implying that you were not like my other customers. I certainly didn't mean for that statement to come across that way. I realize you don't know me or my business personally but if you did you'd know I'd never intentionally be anything but kind to a customer of mine. Let me try to explain better... I've been going through a huge ordeal for the past week dealing with this company and trying to email each and every one of my customers (over 100) personally to explain the situation. I'm doing my absolute best to provide my customers with a personal experience because this is one of the many reasons I have such a wide range of clientele from local (in my town) and online from coast to coast. When something unexpected like this happens it's when the pressure really looms knowing that I have not peaked to the point yet that I can justify a payroll to have even one employee to help out. I commend you on having a staff and the means to employ them. That's a huge accomplishment in itself and one that I strive towards every day. I am disappointed that I failed to make you happy as a customer or explain the situation without you feeling insulted. I hope that maybe I've done a better job this time. Thanks CUSTOMER.CUSTOMER8:45 PM to The Closet I might have believed you but when I was filing my dispute I saw that I had also ordered another shirt and I for the life of me couldn't remember which shirt I ordered but recall that I did find another one that I ordered that same day. So, I went to go to your [redacted] page to see which one it was and saw that you had blocked me off the page! I am just shocked at how poorly you handle customer service issues. I will file a complaint through the appropriate channels to make record of how you deal with my two orders and hopefully you won't have any other customers experience the same as I have.CUSTOMER8:00 PMto CUSTOMERI just went to check because I have done no such thing and it's showing me you are not blocked! I'm really unsure of what you're talking about and at this point I feel that you are being ugly to me to make some kind of point. Please do what you feel you need to do. I have apologized, which is all I know I can do. Once again, I'm sorry you have the opinion you do of me personally and my business. Take care CUSTOMER.The Closet is a women's boutique that carries new and like-new clothing, bags, shoes, and accessories. We clearly state this on our [redacted] page. We recently announced that we were beginning to carry a new boutique line, which is what CUSTOMER ordered from. When we began to have problems with the wholesale company that the new line was ordered from, we began to send out emails to each and every customer explaining the problem. "We" refers to The Closet as a business, but it is owned and operated by a sole proprietor as a small, local business. CUSTOMER stated she would prefer a refund as opposed to store credit, which was issued to her on the same day requested via [redacted]. After many emails back and forth, it was apparent that no further actions would resolve the position of this customer so a final apology was sent after the refund was issued.Screenshots have been submitted supporting all claims.