Closet Factory, the

First I would like to say that I find it interesting that [redacted] who was not on the call I had with her husband seems to be able to quoteour conversationWhat she quotes is not the conversation I had with herhusbandTo my knowledge I only talked to her once when she ask me to look intogetting her an install dateWe had a customer who needed to move theirinstallation out so I moved them into that time spotI didn’t hear from themagain until they ask me to come out and look at the master closetWe had alreadycompleted six other spaces in their homeI brought my Operations Manager andmy Installation Manager and we made a list of everything that we would neededto complete their installation and they agreed with itWe had our people thereon the next SaturdayThat’s when her husband called and demanded a 30% discountplus money for their rental because the only reason he had to rent a place wasbecause their closets were not complete plus money for a painter that moved onto his next jobIf their priority was to get this job done as quickly aspossible, we could have had it done, but when their priority changed to seeingwhat they could get for nothing it was extortionWhen you demand money or theyare going to sue you it is extortionWe had them scheduled again for installation on August 31,to be completed by September 4, [redacted] demanded it be completed byAugust 31st and canceled the installationEvery time we try tocomplete this job they cancelShe expected us to move other customers to makeroom for them.I noticed that she didn’t mention the six other spaces wedidIt seems that they are going out of their way to try to get something fornothing

Complaint: [redacted] I am rejecting this response because:First of all MrF [redacted] is not being truthful in several areasI spoke to him about the delayed project on the phone in early JulyWhen I emailed him again in August that things were still incomplete he denied ever speaking to me! Secondly, my husband did not attempt extortion, or threaten a law suit on August during their phone callHe asked him to pay for damages and give the 30% discount due to all the delays in the project and damages done and delaying other subsBill said no to his requestSo my husband said fine tell your guys to leave until I work this out with [redacted] Then Bill said he was sick of the [redacted] project it costs him too much to fix the problems and pay his guys time and halfHe said sue me if you want I don't care, [redacted] and hung upBill then called his employee and told him to dismantle the entire closet and leaveHis guy, Adan told me that himselfThat is when I asked him to leave the property immediatelyI did not threaten a law suit until late August when everything when Bill was refusing to communicateThe first offer we were given was to start mid September! This offer was given on August 11th by JenniferI told her no it needed to be done by the end of AugustOnce again they went silent on me until I sent another letter threatening to sue themIt was not until I threatened to sue that they came up with a start date of August and that they hope to complete by SaturdayWhat Saturday? Never gave an exact date and they wanted to send the same guy who could not complete the job all summer to do the work! There was never any mention of them installing backing in my closets at their costs due to uneven walls, that is an outright lie! I have all the pictures, emails, and one letter saved to prove my side of the storyBill does not want to complete the work in a timely fashion and only agrees to pay a portion of the damages his workers did to our wallsHe is too late, just as he has been all summer longI already hired someone else to do the job, it was done in daysYet Closet Factory started the job on June 8th and could not finish for over monthsI want all the money I paid them back.Sincerely, [redacted]

Mr& Mrs*** signed a contract for a MasterCloset, Linen Closet, Angliques Closet, *** Office, Mathew Closet andMichael Closet on 3-24-At that time we collected a deposit of $15,991.19.On June 8th we collected an additional $7995.19at the beginning of the installationWe installed
all of the areas except forthe Master Closet which we beganI was contacted about the Master Closet andthe amount of time it was taking and the quality of the workI brought my teamout to make a list of everything that needed to be done and agreed to have twoof my people work all weekend and the next week to complete this job.Saturday morning I returned a call from Mr***Hedemanded a 30% discount on his project and that I pay for the apartment herented and his painterWhen I refused to give him this discount, which to mewas an attempt at legalized extortion, he told me he wanted me to stop work onhis project and remove everythingHe said he was going to sue meMyinstallers stopped and started loading things into our truckMrs*** camehome and said she knew nothing about this and ask our guys to leave Our designer and Mrs*** worked together and we set anew installation date staring on 8-31-and would last for about four daysWedecided that it would be best to put backing in the Master Closet since thewalls were not straight at our own expenseNext thing we hear is that Mrs*** wanted her jobcompleted by 8-31-and if we could not do that then they didn’t want theMaster ClosetWe received another letter that said they would sue us.On 9-11-we received an email from Mr*** that saidthey were throwing out all of our materials.We would still like to complete this jobWe just needenough time to complete itIf they don’t want us back I believe that theyshould at least pay for the areas that are completedI sent a letter to themoutlining this. Bill FCEOCloset Factory

Complaint: [redacted]I am rejecting this response because:First of all Mr. F[redacted] is not being truthful in several areas. I spoke to him about the delayed project on the phone in early July. When I emailed him again in August that things were still incomplete he denied ever speaking to me! Secondly, my husband did not attempt extortion, or threaten a law suit on August 8 during their phone call. He asked him to pay for damages and give the 30% discount due to all the delays in the project and damages done and delaying other subs. Bill said no to his request. So my husband said fine tell your guys to leave until I work this out with [redacted]. Then Bill said he was sick of the[redacted] project it costs him too much to fix the problems and pay his guys time and half. He said sue me if you want I don't care, [redacted] and hung up. Bill then called his employee and told him to dismantle the entire closet and leave. His guy, Adan told me that himself. That is when I asked him to leave the property immediately. I did not threaten a law suit until late August when everything when Bill was refusing to communicate. The first offer we were given was to start mid September! This offer was given on August 11th by Jennifer. I told her no it needed to be done by the end of August. Once again they went silent on me until I sent another letter threatening to sue them. It was not until I threatened to sue that they came up with a start date of August 31 and that they hope to complete by Saturday. What Saturday? Never gave an exact date and they wanted to send the same guy who could not complete the job all summer to do the work! There was never any mention of them installing backing in my closets at their costs due to uneven walls, that is an outright lie! I have all the pictures, emails, and one letter saved to prove my side of the story. Bill does not want to complete the work in a timely fashion and only agrees to pay a portion of the damages his workers did to our walls. He is too late, just as he has been all summer long. I already hired someone else to do the job, it was done in 3 days. Yet Closet Factory started the job on June 8th and could not finish for over 3 months. I want all the money I paid them back.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Mr. F[redacted] continues to avoid his responsibilities to return my money for a failed master closet install. There are some issues with two other closets they installed as well. When someone does not fulfill their end of a contract, money should be returned. I have never cancelled install dates. Their first offer to start re-installing my closet was mid Sept. Jennifer and I both agreed this would not be acceptable. Then 10 days later you merely offered to squeeze me in on August 31st. The completion date was ambiguous and you wanted to send the same guy, Keenan to help re-install closets. This is the same guy who for 2 months could not get the job done and was using WD40 to clean the closets! Regarding my abilities to quote my husband's phone conversation with Bill, why would I not be able to quote the call, am I supposed to believe you who cussed my husband out and hung up the phone on him, then went into a rage and had your employee destroy the closet?Regarding only speaking to me once on the phone regarding the failed closet install, is because Jennifer M[redacted], your sales manager begged me to call you, and your staff and demand to send someone out to complete the project because every time she brought the matter up at work and the need to finish the project, her requests were repeatedly ignored! I have texts messages from her and emails proving those points. I had to call Chantel several times before even speaking to you Bill. I was continually pushed aside because you had too many other projects and not enough installers. Because I had to have the closet done before carpet install at the end of August I had to hire someone else to do the job. So at this point the only thing left is for you to return my money plus the damages I requested that your installers did to my walls. If you don't want to do that then I will see you in court, and you can call that whatever you want, but you have left me with no other choice.Sincerely,[redacted]

First I would like to say that I find it interesting that[redacted] who was not on the call I had with her husband seems to be able to quoteour conversation. What she quotes is not the conversation I had with herhusband. To my knowledge I only talked to her once when she ask me to look intogetting her an install date. We had a customer who needed to move theirinstallation out so I moved them into that time spot. I didn’t hear from themagain until they ask me to come out and look at the master closet. We had alreadycompleted six other spaces in their home. I brought my Operations Manager andmy Installation Manager and we made a list of everything that we would neededto complete their installation and they agreed with it. We had our people thereon the next Saturday. That’s when her husband called and demanded a 30% discountplus money for their rental because the only reason he had to rent a place wasbecause their closets were not complete plus money for a painter that moved onto his next job. If their priority was to get this job done as quickly aspossible, we could have had it done, but when their priority changed to seeingwhat they could get for nothing it was extortion. When you demand money or theyare going to sue you it is extortion. We had them scheduled again for installation on August 31,2015 to be completed by September 4, 2015. [redacted] demanded it be completed byAugust 31st and canceled the installation. Every time we try tocomplete this job they cancel. She expected us to move other customers to makeroom for them.I noticed that she didn’t mention the six other spaces wedid. It seems that they are going out of their way to try to get something fornothing.