Closetbox

see abovee Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We recently resolved [redacted] ’s claim When the initial order was created additional coverage was not purchased, which means that [redacted] ’s claim would be able to be paid at a standard rate established by the moving industryThe standard payout for [redacted] would have been a total of $dollars We understood [redacted] ’s frustration and offered him an additional $to try and resolve the matter He did accept the offer, and [redacted] has received a total of $in payment for the claim he submitted Below is a copy of [redacted] ’s email, and attached is the document he sent us accepting the additional $to resolve the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, ***I should note that on that Friday, I talked to Closetbox representatives many times and could not get any reassurance or apology from themOnly when I contacted the movers directly did the issue get sorted outPlease have Closetbox train its representatives to deal with these situations more effectivelyThank you Sincerely, [redacted]

This issue is on us, and a miscommunication between us, and our partner [redacted] is a great customer, and I am sorry that we learned about this issue in this manner We will be contacting [redacted] to ensure that we’ve adjusted her subscription accurately, and will apply credit for the amount that she has been overcharged In addition, we will be offering [redacted] 50% credit for a month’s rent as she has had to spend her time dealing with this issue In addition to compensation back to the customer, we will be visiting with our team internally We’ve identified where the breakdowns happened since seeing this complain yesterday and will be visiting with those involved to correct this situation, and to avoid this from happening in the future

Our partner agent that serviced this customer failed to deliver on the original date [redacted] did prefer the 8th, and originally our partner had agreed to that date, but contacted her to inform her that they would need to do the 9th instead We were unaware of our agent's failure to deliver until the evening of 2/9, when she contacted us directly When [redacted] reached out to us, our customer service operations had closed for the day (she contacted us at 7:MST, we close at 7PM MST) When we reopened on 2/10, we immediately reached out to the partner agent We did discuss with our partner, who did confirm that we sent the order and it had been accepted, but they failed to complete the order Due to this failure, we coordinate a same day delivery for 2/and had our partner rearrange their schedule in order to accommodate the customer We left them with no other choice due to their failure to deliver on an agreed upon date We have tried to contact [redacted] directly numerous times to resolve the issue as we realize this was an investment of her time, and we want to make it right Unfortunately, we have not been able to contact her directly We are absolutely willing to offer a waived delivery fee, as well as refund a month's worth of rent to compensate her for the time she spent moving her schedule around We agree that this is not an ideal experience, and almost never happens We have contacted our partner agent that fulfills orders for us in this market, and will address this issue with their executive team I am absolutely willing to speak with the customer on this issue She is still a customer of ours, and we really would like to make sure her experience from this point on meets the expectations that we have setThanks, [redacted] ***Director, OperationsClosetbox, Inc