I spoke with [redacted] when notified of the complaint. Reassured her that we would address any concern that she had immediately. We had reached out to her via email but received no response. Customer was able to confirm we had reached out but email went to spam. One of our installers was able to...
provide the service she requested the same day and my follow up call to [redacted] this morning confirmed she was happy with outcome.
Customer is correctWe dropped the ball and there is simply
no excuseAs soon as it was brought to my attention I reached out to customer and
reassured her that we would take responsibility and scheduled her completion
for her first availabilityCustomer was very pleasant and
understandingWe
have credited the amount paid for backing and look forward to completing this
project and making this a happy customerWe never like to disappoint someone
who entrusts us with a very important part of their homeThank you for taking
the time to bring this to our attention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and concur with the response. My complaint can be withdrawn or, in the alternative, marked as resolved.Thank you.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The completion job is scheduled for Tuesday, November 24th. The conversation with the business was professional and eager to resolve my issues. I appreciate your assistance in resolving this matter. Thank you
I spoke with [redacted] when notified of the complaint. Reassured her that we would address any concern that she had immediately. We had reached out to her via email but received no response. Customer was able to confirm we had reached out but email went to spam. One of our installers was able to...
provide the service she requested the same day and my follow up call to [redacted] this morning confirmed she was happy with outcome.
Customer is correctWe dropped the ball and there is simply
no excuseAs soon as it was brought to my attention I reached out to customer and
reassured her that we would take responsibility and scheduled her completion
for her first availabilityCustomer was very pleasant and
understandingWe
have credited the amount paid for backing and look forward to completing this
project and making this a happy customerWe never like to disappoint someone
who entrusts us with a very important part of their homeThank you for taking
the time to bring this to our attention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and concur with the response. My complaint can be withdrawn or, in the alternative, marked as resolved.Thank you.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The completion job is scheduled for Tuesday, November 24th. The conversation with the business was professional and eager to resolve my issues. I appreciate your assistance in resolving this matter. Thank you