They are the cheaper rental car business in Orlando for a reason...and it is not a good reasonWe needed mini vans for my large party of The shuttle arrived on time and they loaded our bags from airportGet ready for a rather long shuttle ride from airport north to the rental terminalThis ride takes about minutesOnce there, customer service is almost non-existentThere were at least employees in view doing nothing and not addressing us at all once we unload from the shuttleAfter about minutes of waiting at the counter line (we were the only ones in line), a person finally asks to help ONE of us, not both of us renting vansMy person was nice enoughThe other person behind the counter that helped the my brother was very rude and short with himWhat you need to know is they have HIDDEN Fees and deposits that they do not tell you on their rental websiteYour credit card will have a $hold and your DEBIT check card will have a $hold placed on it when you rentSo you $270/week rental has now charged your card up to $or moreThe person who went ahead of me before we arrived, came back while I was checking out and stated there were many dings, stains and scratches not mentioned in the condition report at check out and only 1/tank gasThe agent just said, to mark them on the report and just bring it back with 1/tank gasOnce I was about to leave, the agent stated they did not have any more minivans available and he would upgrade me to a passenger van for the same priceSounded good to meMy brother did not get a mini van as requested, but an SUV that did seat uncomfortablyBoth cars were in ok condition and only 1/tank gasMy real problem came the next day as we drove to our resort from our hotelThe van quit on I-in morning trafficJust shut off the transmissionI pulled over and turned it off and turned it back on and it drove for another few miles before once again cutting off the trannyIt did this times before we got to our resort only a few miles from our hotelwe did make it and informed them of this issueThey requested we drive it back to the rental lot and they would exchange itThis is during a vacation time, so horribly inconvenient to miss out on fun we had already paid forI tried to get it there, but the van just would not stay moving for the over minute trip back to the rental lotI turned around and got back to the resortand asked them to bring me another van and have this one towed as it was unsafeThis took days and the phone calls were very rude and short explaining that the manager was off and could not be called inLuckily, I did not need the van at the resortAfter days of calls to the service department and many hours on the phone, they agreed to send tow truckswith a replacement van and the other to pick up the disabled vanWe had to leave the theme parks to meet the tow trucks and do the switchesthe replacement mini van was ok, but had many visible scratches, dents, trash, and stains and only 1/tank gasI made sure to picture document the car at deliveryThis car worked and we were able to complete our trip without further delaysWe returned the car with 1/tank gas and were returned our deposit of $on credit card, but I can say that if you have another option for renting a vehicle, use itThis is not the place you want to rent fromStressful, rude phone customer service and hidden fees is not worth the cheaper rateThey do not seem to maintain vehicles or keep them cleanThey were also unable to fulfill our initial minivan request as they over booked the rentalsStay away and do not recommend
I RECENTLY RENTED A CAR FROM THE ORLANDO LOCATION.MY RESERVATION HAD BEEN CHANGED DUE TO THE FACT THAT I MISSED MY FLIGHT SO, I CALLED TO CHANGE MY RESERVATIONS AND WAS TOLD IT WOULD BE FINE JUST SHOW MY CONFIRMATION NUMBER WHEN I ARRIVETHE REPRESENATIVE I DEALT WITH INITIALLY WAS VERY POLITE AND PROFESSIONALHOWEVER, THERE WAS AN ISSUE WITH MY CREDIT CARDSO, ONCE THAT MATTER WAS RESOLVED, I HAD TO DEAL WITH A VERY UNPROFESSIONAL REP WHO WAS MORE CONCERNED WITH TALKING ON HIS CELL PHONE INSTEAD OF ASSISTING CUSTOMERS HE WAS VERY RUDE AND TOLD ME MY RESERVATION HAD BEEN CLOSEDI INSISTED THAT IT HAD NOT BEEN, AND HE DECIDED TO ARGRUE AND TELL ME THERE WERE NO VEHICLESI HAD TO CALL CUSTOMER SERVICE AND GET THE MANAGER INVOLVEDNEEDLESS TO SAY, I ENDED UP WWITH A FILTHY VEHICLE WITH NO GAS WITH NO OTHER OIPTIONS, I HAD TO TAKE WHAT THEY GAVE ME I COMPLAINED TO CORPORATE AND ALL I RECEIVED WAS A VERY INFORMAL EMAIL, I WAS IN NO WAY COMPENSATED FOR ALL THE TROUBLE.BEWARE OF ACE, THEY ARE UNPROFESSIONAL AND RUDE, AND THE VEHICLES ARE NOT WORTH RENTING!
They are the cheaper rental car business in Orlando for a reason...and it is not a good reasonWe needed mini vans for my large party of The shuttle arrived on time and they loaded our bags from airportGet ready for a rather long shuttle ride from airport north to the rental terminalThis ride takes about minutesOnce there, customer service is almost non-existentThere were at least employees in view doing nothing and not addressing us at all once we unload from the shuttleAfter about minutes of waiting at the counter line (we were the only ones in line), a person finally asks to help ONE of us, not both of us renting vansMy person was nice enoughThe other person behind the counter that helped the my brother was very rude and short with himWhat you need to know is they have HIDDEN Fees and deposits that they do not tell you on their rental websiteYour credit card will have a $hold and your DEBIT check card will have a $hold placed on it when you rentSo you $270/week rental has now charged your card up to $or moreThe person who went ahead of me before we arrived, came back while I was checking out and stated there were many dings, stains and scratches not mentioned in the condition report at check out and only 1/tank gasThe agent just said, to mark them on the report and just bring it back with 1/tank gasOnce I was about to leave, the agent stated they did not have any more minivans available and he would upgrade me to a passenger van for the same priceSounded good to meMy brother did not get a mini van as requested, but an SUV that did seat uncomfortablyBoth cars were in ok condition and only 1/tank gasMy real problem came the next day as we drove to our resort from our hotelThe van quit on I-in morning trafficJust shut off the transmissionI pulled over and turned it off and turned it back on and it drove for another few miles before once again cutting off the trannyIt did this times before we got to our resort only a few miles from our hotelwe did make it and informed them of this issueThey requested we drive it back to the rental lot and they would exchange itThis is during a vacation time, so horribly inconvenient to miss out on fun we had already paid forI tried to get it there, but the van just would not stay moving for the over minute trip back to the rental lotI turned around and got back to the resortand asked them to bring me another van and have this one towed as it was unsafeThis took days and the phone calls were very rude and short explaining that the manager was off and could not be called inLuckily, I did not need the van at the resortAfter days of calls to the service department and many hours on the phone, they agreed to send tow truckswith a replacement van and the other to pick up the disabled vanWe had to leave the theme parks to meet the tow trucks and do the switchesthe replacement mini van was ok, but had many visible scratches, dents, trash, and stains and only 1/tank gasI made sure to picture document the car at deliveryThis car worked and we were able to complete our trip without further delaysWe returned the car with 1/tank gas and were returned our deposit of $on credit card, but I can say that if you have another option for renting a vehicle, use itThis is not the place you want to rent fromStressful, rude phone customer service and hidden fees is not worth the cheaper rateThey do not seem to maintain vehicles or keep them cleanThey were also unable to fulfill our initial minivan request as they over booked the rentalsStay away and do not recommend
I RECENTLY RENTED A CAR FROM THE ORLANDO LOCATION.MY RESERVATION HAD BEEN CHANGED DUE TO THE FACT THAT I MISSED MY FLIGHT SO, I CALLED TO CHANGE MY RESERVATIONS AND WAS TOLD IT WOULD BE FINE JUST SHOW MY CONFIRMATION NUMBER WHEN I ARRIVETHE REPRESENATIVE I DEALT WITH INITIALLY WAS VERY POLITE AND PROFESSIONALHOWEVER, THERE WAS AN ISSUE WITH MY CREDIT CARDSO, ONCE THAT MATTER WAS RESOLVED, I HAD TO DEAL WITH A VERY UNPROFESSIONAL REP WHO WAS MORE CONCERNED WITH TALKING ON HIS CELL PHONE INSTEAD OF ASSISTING CUSTOMERS HE WAS VERY RUDE AND TOLD ME MY RESERVATION HAD BEEN CLOSEDI INSISTED THAT IT HAD NOT BEEN, AND HE DECIDED TO ARGRUE AND TELL ME THERE WERE NO VEHICLESI HAD TO CALL CUSTOMER SERVICE AND GET THE MANAGER INVOLVEDNEEDLESS TO SAY, I ENDED UP WWITH A FILTHY VEHICLE WITH NO GAS WITH NO OTHER OIPTIONS, I HAD TO TAKE WHAT THEY GAVE ME I COMPLAINED TO CORPORATE AND ALL I RECEIVED WAS A VERY INFORMAL EMAIL, I WAS IN NO WAY COMPENSATED FOR ALL THE TROUBLE.BEWARE OF ACE, THEY ARE UNPROFESSIONAL AND RUDE, AND THE VEHICLES ARE NOT WORTH RENTING!