Clothes Cart Express

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # In the email from the company, they state they the cause of the rip was because they overwashed itI have attached an email where they say they spoke to the supervisor and are washing it again to try to remove the stainsI am very frustrated as they do not care about their customersI tried to speak to the CEO, but he would not compromise with meHe said he would give me $back and my comforter or $and they keep my comforterI asked for $and my comforter, but they will not give it back to meI still do not have my comforter back$for the damage of the item is not right - I know it is their policy, but they are the ones who overwashed it and caused the damageI also still to this date, have not seen any photos of the damageI still do not have a comforterI want to work with them and get what is owed to me, as a customerI am baffled by the fact they will not work with their customersThey do not careThey stand by their "rules" but rules should be flexible when you damage an item by overwashing itAnd I do not understand why they have to hold my comforter hostage unless I agree to take $The comforter was $I know it took me a while to produce a receipt, but my mother bought it for me and lives in another stateI just feel like they do not want to bend and help meI feel stuck and I should not feel stuck as a customer Regards, [redacted]

To Whom It May Concern, My name is ***, I am the customer service representative from Clothes Cart ExpressWith the issue at hand I have emailed the customer many times explaining our policyOn our website which you are free to look at states that we will not give out more then $refund
no matter what the cost wasThe customer did agree to our terms of service when she signed upThis has been explained to her more than onceWe did admit to the damage which was the result of washing it more times that it should have over a short time frameThe attendant who took care of the item at first did not want to use bleach due to the materialThis was conveyed to the customer, and then she asked for us to use bleach which we didThe stain did not come out and was send back to us for a third timeThis is when we washed it for a third time and due to the bleach and the amount of time washed, mixed with the type of material caused a hole to item. We told the customer about it once it happenedAt that time she told us the item was worth of $and was newWhen I asked for a receipt she was not able to produce oneI explained to her that we could not refund anything until we knew how old and the price of the itemShe then showed us a credit card statement for $161, but did not show the item Finally I asked one more time for the receiptThis is when she found it and showed up the total was $At that time the CEO said I could tell her that we would give back half the price since the item was less than months oldHowever if she wanted that we would keep the item so we could figure out exactly why the damaged occurredShe again wanted the comforter back plus the full costs, which is not our policyWe have given her two options to resolve the issue$plus the comforter or $and we keep the comforterAs of the time and day of this email she has not responded other than she wants the full amount back plus the damaged item. The CEO did call and try to speak to her but he was not able to explain anything as she would not let him speakWe have tried to resolve this issue without involving anyone else but it seems she doesn't like what our policy is and has not even tried to work with us. If you have any questions please free to contact me. *** ***Clothes Cart Express*** *** **
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12007322. . 
 In the email from the company, they state they the cause of the rip was because they overwashed it. I have attached an email where they say they spoke to the supervisor and are washing it again to try to remove the stains. I am very frustrated as they do not care about their customers. I tried to speak to the CEO, but he would not compromise with me. He said he would give me $25 back and my comforter or $50 and they keep my comforter. I asked for $50 and my comforter, but they will not give it back to me. I still do not have my comforter back. $25 for the damage of the item is not right - I know it is their policy, but they are the ones who overwashed it and caused the damage. I also still to this date, have not seen any photos of the damage. I still do not have a comforter. I want to work with them and get what is owed to me, as a customer. I am baffled by the fact they will not work with their customers. They do not care. They stand by their "rules" but rules should be flexible when you damage an item by overwashing it. And I do not understand why they have to hold my comforter hostage unless I agree to take $25. The comforter was $99. I know it took me a while to produce a receipt, but my mother bought it for me and lives in another state. I just feel like they do not want to bend and help me. I feel stuck and I should not feel stuck as a customer.  
Regards,
[redacted]