Clothes Mentor

I took to Clothes Mentor to sell: 2 brand new dresses w/tags never worn, 2 slightly worn dresses, 2 dressy tops from Maurices never worn and a pair of shoes. They paid me $19 and change for these items. Claimed there was "pilling & wearing" on some of the items. I have taken clothes to them couple other times with same results. Thinking this is a scam business. I will be going back to the store only to look for my items to see how they priced those items for sale. Will be interesting to see.

This resale shop used to be very friendly, making it a place I loved to shop. staff have changed recently and there is a dismissive atmosphere from some of the women at the counter. Most especially with those reviewing the items brought in for resale. they’ve become super picky about items they will buy, quite different than months before. Not sure I want to go back to be subjected to the cold reception.

I almost exclusively shop at Clothes Mentor! People don’t bother asking me where I get my clothes anymore, they just know! They only sell beautifully up to date clothing! I love combing through the racks for fabulous finds! They never disappoint! Don’t even get me started on the amazing women who work there! Super friendly! They greet you by name and live catching up on your life! Don’t wait, just GO!

Attn: Anyone considering offering higher quality items, authentic name-designer clothes & accessories, to Clothes Mentor... think again & don't waste your time. They low-ball the value even on new/w/tag, unused or lightly used items (i.e., Dooney bags, Ralph Lauren blazers) then literally offer pennies on the dollar. Essentially they're looking for "donations". Try an online service like "Revolve" or "Linda's". For shoppers...you'll get far better prices, for similar or better items than CMentor, at Goodwill, Salvation Army or Vincent De Paul thrift stores. Promise!

Revdex.com spoke with the businessthe store's policy is that unless it is apparel items are not refundable as they are a resale storeThe business did offer store credit for the item because it did not work but that cannot the items that come into their storeTheir store policy is written on the
receipts

Review: I purchased perfume on 3/4/15. It won't spray, so I tried to return it on 3/12/15. They refused to refund the money back onto my card, stating it was their policy that the non-apparel items are not returnable. This policy shouldn't apply to my situation since they had sold it to me as defected. The store manager only wanted to offer a store credit. I want my money back, I don't want to buy any other defective items from them especially knowing they don't take care of their customers.Desired Settlement: I want my money back, I don't want a store credit.

Business

Response:

Revdex.com spoke with the business. the store's policy is that unless it is apparel items are not refundable as they are a resale store. The business did offer store credit for the item because it did not work but that cannot the items that come into their store. Their store policy is written on the receipts.