Cloud Engines Inc

Initial Business Response /* (1000, 5, 2015/07/02) */
The *** opened a ticket (XXXXXX) in support system and received *** in a fair and responsible manner
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I dissatisfy with Pogoplug resolution, as there was nothing done by PogoplugIn it's response to Revdex.com Pogoplug lied (prove of that in right below)
Dishonesty amd luck of integrity of Pogoplug is amazingPogoplug did reply on 07/02, but with excuse, and did not provided *** or resolution
This is copy of 06/reply from someone claimed to be VP of ***:
===============================================
To review the status of the request and add additional comments, follow the link below:
http://support.pogoplug.com/hc/requests/XXXXXX
You can also add a comment by replying to this email
*** (Pogoplug Help Center)
Jul 2, 07:
***,
I'm the VP of Pogoplug supportTicket XXXXXX was closed as it has been found as a duplicate ticket for the same request/problemWhile providing you an answer on a certain problem, we are merging all open tickets into the main one the correspondence is being managed in
Having said that, not receiving support since Jun is a situation we are well aware of due to the massive overload of ticketsThanks to multiple promo plans which were going out lately, we needed to deal with volume we just could handledI know that will not compromise or satisfy your bad experience and i'm willing to compensate you in some way we will find suitable to your needsHowever, I would like first to help you to activate your Safeplug, if you would just bring it online
Best regards,
***
===============================================
It is clear from Pogoplug VP of Support that Pogoplug did not worked on the ticked, and that Pogoplug acknowledges to be aware that many customers are in same position as I am - cheated on money and abandoned
If this is what Pogoplug (based on response to Revdex.com) calls "received *** in a fair and responsible manner" than been business owner myself, I must be completely misunderstand meaning of "fair and responsible manner"
I would like to be compensated to full face value on Pogoplug Safeplug device including shipping cost
Final Business Response /* (4000, 11, 2015/08/05) */
Hello,
This is *** here, Pogoplug Support Escalation managerI'm writing in to let you know that a full refund has been issued for this user
Regards,
Pogoplug Support
Final Consumer Response /* (2000, 13, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/08) */
Our support was delayed due to unexpected call volume, but we have responded to this user now and refunded their money.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)