[redacted] was correct about the duct work being straight upHowever he failed to remember the fan unit is at the peak of a high shingled roofWe have one technician already fall in the pastThe original compliant was again on windy, and rainy dayIt was way too dangerous to have my staff attempt to do the cleaning on the roofWe have since completed the cleaning on the roof, and then even came back and spent more time doing a cleaning on the insideWe have made at least trips in an attempt to get this cleaning done, and have done at no cost to the customerIt is hard for customers to understand we can't always work due to weather, and conditionsI have talked to [redacted] this morning and he is happy and satisfied.Please let me know what else I may need to do to correct this complaintThis has been our first and only complaint with the Revdex.com, and I want to get our record cleanCan you please respond to thisThank you [redacted]
[redacted] was correct about the duct work being straight up. However he failed to remember the fan unit is at the peak of a high shingled roof. We have one technician already fall in the past. The original compliant was again on windy, and rainy day. It was way too dangerous to have my staff...
attempt to do the cleaning on the roof. We have since completed the cleaning on the roof, and then even came back and spent more time doing a cleaning on the inside. We have made at least 5 trips in an attempt to get this cleaning done, and have done at no cost to the customer. It is hard for customers to understand we can't always work due to weather, and conditions. I have talked to [redacted] this morning and he is happy and satisfied.Please let me know what else I may need to do to correct this complaint. This has been our first and only complaint with the Revdex.com, and I want to get our record clean.
Can you please respond to this.
Thank you
[redacted]
[redacted] was correct about the duct work being straight upHowever he failed to remember the fan unit is at the peak of a high shingled roofWe have one technician already fall in the pastThe original compliant was again on windy, and rainy dayIt was way too dangerous to have my staff attempt to do the cleaning on the roofWe have since completed the cleaning on the roof, and then even came back and spent more time doing a cleaning on the insideWe have made at least trips in an attempt to get this cleaning done, and have done at no cost to the customerIt is hard for customers to understand we can't always work due to weather, and conditionsI have talked to [redacted] this morning and he is happy and satisfied.Please let me know what else I may need to do to correct this complaintThis has been our first and only complaint with the Revdex.com, and I want to get our record cleanCan you please respond to thisThank you [redacted]
[redacted] was correct about the duct work being straight up. However he failed to remember the fan unit is at the peak of a high shingled roof. We have one technician already fall in the past. The original compliant was again on windy, and rainy day. It was way too dangerous to have my staff...
attempt to do the cleaning on the roof. We have since completed the cleaning on the roof, and then even came back and spent more time doing a cleaning on the inside. We have made at least 5 trips in an attempt to get this cleaning done, and have done at no cost to the customer. It is hard for customers to understand we can't always work due to weather, and conditions. I have talked to [redacted] this morning and he is happy and satisfied.Please let me know what else I may need to do to correct this complaint. This has been our first and only complaint with the Revdex.com, and I want to get our record clean.
Can you please respond to this.
Thank you
[redacted]