Cloud Nine Sheepskin Reviews (1)
Cloud Nine Sheepskin Rating
Address: 261 Quigley Boulevard, Suite 7-10, New Castle, Delaware, United States, 19720
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www.sheepskingifts.com
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I am truly sorry that the return package that Mr. [redacted] sent got lost or delivered to a different place than our company .The delivery signature that was signed was not of an employee or a person that works in our company . FedEx has made a mistake and delivered the package to a...
different place than ours. Basically we never got the return package in our hands until we physically went around and checked allthe businesses around us if they got a FedEx package with the tracking number that Mr.[redacted] provided us.We tried to help consistently to find his package.[redacted] asked Mr. [redacted] to file a complaint with FedEx because it got delivered to a different location than ours. Mr. [redacted] per his letter did file the claim but FedEx did not issue him a credit since per FedEx the package got delivered to us which is not true. See below the detail on where it got delivered.On Feb 19 at 4:30 PM we received a call from Mrs. [redacted] asking [redacted] (the warehouse manager) to check again with us as we still didn't have the package.We asked Mrs. [redacted] to give us again the FedEx tracking # which she did [redacted].All the businesses next door closed at 4:00 pm.We asked Mrs.[redacted] to wait untilthe next day so we could give her an answer .She persisted on getting an answer the same evening which we couldn't provide it for her after she called twice that evening.[redacted] did call Mrs. [redacted] next day and told her that he found the package in one of the warehouses next to us.The name of the warehouse we found the package is: TransparcelPhone number:[redacted]The name of the person from this company that signed for the package is [redacted]Mrs [redacted] didn't care and told [redacted] that she doesn't want a replacement and she filed a complaint with the Revdex.com.As you see with all of the above that our company never received that package but someone else did.We had to go out of our way to find their package for them which the mistake to start with was from FEDEX.We do give good customer service and Idon't think our company is responsible for any of the above.Our policy is to help customers and again Iam sorry Mr [redacted] feels that way. We never let this go. Either we tried to find the parcel but again FedEx delivered to the wrong address and they should have credited his shipping plus lost of the package at that time.Mr. and Mrs. [redacted] got their money back from the credit card company already by disputing the charge and they can get the credit for the shipping from FedEx since it got delivered to the wrong place and we had to keep on looking for that package many times.