I was so excited to find Cloud 9, as my experience with other romance based companies was that their products were overpriced...Cloud definitely has their prices beat! As far as their policy toward customers is concerned, they get zero points as there is no policy! I ordered $worth of product from a consultant and never received itTwo months later I finally contacted the company, and all they did was make an attempt to contact the consultantAt first they were successful and I received more broken promises through emails that were exchanged and also forwarded to the CEO of Cloud When I still didn't receive product and the company could no longer reach the consultant, all they did was terminate her from the company and tell me to take it up with her in small claims court, despite seeing every email, text message and [redacted] message ever exchanged between the consultant and me, and knowing the entire situationIt seems that if Cloud wants to succeed, they will take care of their customers, especially when there is proof of ordering from the consultantIt seems like they would do better in the long run to just bite the bullet and send the customer the product to protect their company nameThey obviously only care about making a profitI will be recommending Pure Romance to anyone who is looking for a romance party consultantCloud isn't worth the time I wasted!
I was so excited to find Cloud 9, as my experience with other romance based companies was that their products were overpriced...Cloud definitely has their prices beat! As far as their policy toward customers is concerned, they get zero points as there is no policy! I ordered $worth of product from a consultant and never received itTwo months later I finally contacted the company, and all they did was make an attempt to contact the consultantAt first they were successful and I received more broken promises through emails that were exchanged and also forwarded to the CEO of Cloud When I still didn't receive product and the company could no longer reach the consultant, all they did was terminate her from the company and tell me to take it up with her in small claims court, despite seeing every email, text message and [redacted] message ever exchanged between the consultant and me, and knowing the entire situationIt seems that if Cloud wants to succeed, they will take care of their customers, especially when there is proof of ordering from the consultantIt seems like they would do better in the long run to just bite the bullet and send the customer the product to protect their company nameThey obviously only care about making a profitI will be recommending Pure Romance to anyone who is looking for a romance party consultantCloud isn't worth the time I wasted!