To Whom It May Concern, After reviewing the communication between the client and our company, including this published complaint, we have found that there are cases of incorrect information being presented by the client, such as our cancellation (with refund) timeframe and the timeline of events that led to the submission of this complaintHowever, after reviewing the entirety of the circumstance, a member of our senior leadership team reached out to the client offline and agreed upon a full refund of the purchase price to the clientThe client has agreed to this refund, and it has already been processed and placed back on the credit card of the clientThere are currently no further actions that the client or our company needs to take, and the situation has been fully resolved by both parties Cordially, CloudReal Time Management
To Whom It May Concern, After reviewing the communication between the client and our company, including this published complaint, we have found that there are cases of incorrect information being presented by the client, such as our cancellation (with refund) timeframe and the timeline of events that led to the submission of this complaintHowever, after reviewing the entirety of the circumstance, a member of our senior leadership team reached out to the client offline and agreed upon a full refund of the purchase price to the clientThe client has agreed to this refund, and it has already been processed and placed back on the credit card of the clientThere are currently no further actions that the client or our company needs to take, and the situation has been fully resolved by both parties Cordially, CloudReal Time Management